How to Fix Toniebox Error Code 103? (Easy Solutions)

If you’re encountering Toniebox error code 103, don’t worry, in this guide, we’ll help you solve it quickly!

The Toniebox error 103, is probably one of the most-annoying and bothersome errors you could encounter and is typically related to the network connectivity.

The error appears in the mytonies app during the setup of the Toniebox and entirely prevents the device from connecting to the Wi-Fi network, even if it’s working.

According to many users, this error is sometimes caused due to the automatic setup wizard and entirely prevents the Wi-Fi connection of the Toniebox.

Fortunately, we’ve found several ways to resolve this!

How To Fix Toniebox Error Code 103 in Easy Steps?

Note: Have you tried rebooting your Toniebox and re-attempting to set it up?

1. Optimize Your Wi-Fi Network

The first step is to ensure that your Wi-Fi is accessible and justify that error 103 on your Toniebox is not occurring because of a slow/unstable or inaccessible network. 

To do so, we’ve prepared a few steps you should undertake as soon as possible:

• Use a secondary device to justify that the Wi-Fi is accessible.
• Relocate the Toniebox closer to the router (in the same room).
• Verify there are no nearby Bluetooth or RF-interfering devices.

If your Wi-Fi network appears to be in a working condition, but error 103 continues to appear during the setup of your Toniebox, you’ll need more extensive troubleshooting.

Hence, continue reading this guide…

2. Reinstall Your mytonies App

Since the primary suspect for error 103 in your mytonies app is the setup wizard (the automated process of connecting the box to the Wi-Fi), a reinstallation should help.

The reinstallation involves completely removing the mytonies app from your Android or iOS smartphone and downloading a fresh app software.

How to Reinstall mytonies on Android?

1. Open the Google Play Store application.
2. Tap on your Profile in the top-right corner.
3. Tap Manage apps & devices → Manage.
4. Locate the mytonies app and “Uninstall”.

How to Reinstall mytonies on iPhone?

1. Exit your mytonies application completely.
2. Find the mytonies app on the main screen.
3. Tap and hold the mytonies application icon.
4. Select “Remove App”, then “Delete App”

When you’re ready with the uninstallation, open the Google Play Store for Android or App Store for iOS and download a fresh copy of the mytonies app.

Then go to “Add Toniebox” → “Start Setup Process”, and test if the setup wizard would work and if error 103 will continue to occur during the Wi-Fi connection.

If yes, continue reading…

3. Verify You Use 2.4 GHz Wi-Fi

Sometimes, error code 103 Toniebox appears because your dual-band router automatically combines the 2.4 GHz and 5 GHz Wi-Fi networks.

This feature is designed to merge both your Wi-Fi frequencies to one band, allowing ALL your devices to connect, regardless of whether they support both or just the 2.4 GHz.

Well, with Toniebox such a feature on your router must be causing error 103 to occur!

This feature is sometimes called “Smart Connect”, “Smart Wi-Fi”, “Band-Steering” or else, and to stop it, you’ll need to enter your router’s GUI.

This is significantly easy, but locating the exact setting is up to you.

Note: Skip this step if your router only supports 2.4 GHz Wi-Fi, or you have 2 separate Wi-Fi networks!

How to Access Wi-Fi Router Interfaces?

1. Sit on a PC, connected to your router via Ethernet.
2. Open a web browser and type “https://192.168.0.1” 
3. Sign-in details: admin/admin or admin/password.

When you’re in your router’s GUI, look for the aforementioned setting, or ask Google for a more specific label of this router feature.

When you disable it, restart your router and re-try the Toniebox setup wizard.

Note: When you disable the feature, you must have 2 different Wi-Fi networks, so connect your Toniebox to the one working on a 2.4 GHz frequency.

4. Connect Toniebox to Hotspot

Another quick thing to attempt is connecting your Toniebox to the personal hotspot of your Android or iOS smartphone.

This will help you understand whether error 103 appears because your router’s Wi-Fi is not accessible or because there is a problem on a software level with the Toniebox, impacting the connection.

Note: The only requirement to share a hotspot from your smartphone is to have available mobile data!

4.1 How to Share Hotspot on Android?

To enable the hotspot on Android devices, go to Settings → Network & internet → Hotspot & tethering and enable the Wi-Fi Hotspot.

4.2 How to Share a Hotspot on iPhone?

To enable the hotspot on iOS-operated devices, go to Settings, enter the Personal Hotspot section, and tap on “Allow Others to Join”.

Note: When your smartphone is sharing a hotspot, open the mytonies app and head to “Add Toniebox” → “Start Setup Process”.

5. Skip Toniebox Setup Wizard

Well, if nothing works, we’ve prepared an ultimate solution to connect your Toniebox to the Wi-Fi, which works by entirely skipping the setup wizard.

This should bypass the occurrence of the error code 103 and allow you to get your Toniebox online. 

Note: This process requires a Wi-Fi-enabled phone or computer with an available browser!

5.1 Enable Toniebox Temporary Wi-Fi

Turn on the Toniebox, connect it to the charger, and pinch both ears for 5–10 seconds until the LED turns blue, and you hear an audio chime.

Then, release the ears and wait for ~15 seconds, until you hear the second audio tone, indicating that the Toniebox is now sharing the temporary Wi-Fi network.

5.2 Connect Device to Toniebox Wi-Fi

The next step is to connect your Wi-Fi-enabled device, whether it’s a computer or smartphone to the Wi-Fi that your Toniebox is currently sharing.

The Wi-Fi will be labeled “Toniebox-####”, so connect to proceed.

Note: You may receive a prompt “No internet access”, which is normal, just skip it and continue onward!

5.3 Access Your Toniebox Web Portal

The next step (while connected to the Toniebox Wi-Fi) is to open a web browser and type in “192.168.1.1” to access the Toniebox web portal.

You will need to select a language in which you would like to proceed.

5.4 Connect the Toniebox to the Wi-Fi

The final step is to connect to your router’s 2.4 GHz Wi-Fi. You can use the drop-down menu to select the SSID to which you want to connect your Toniebox.

Insert the password, click/tap “Connect Toniebox” and wait until the music box establishes a connection to your router.

Note: The Toniebox will alternate between blue and green, which is normal, and when the connection is established the LED should turn solid green.

6. Factory Reset Your Toniebox

Well, if nothing worked against the Toniebox error code 103, it’s time to attempt the big-gun method; factory restoration.

This process will reinstall the operating system of your Toniebox, erase ALL of the downloaded Tonies, and clear up any software-level bugs/glitches that might be causing the 103 error.

Here’s how to factory reset Toniebox in easy steps:

1. Turn on your Toniebox and connect the charger.
2. Turn the Toniebox with the charger upside down.
3. Pinch both Toniebox ears for about 10 seconds.
4. Release the ears when you hear an audible tone.

This will initiate a factory reset on your Toniebox. When the process is over, retry connecting the Toniebox to the Wi-Fi through the mytonies app.

If this doesn’t work, try to skip the setup wizard by using a browser. 

Note: If nothing from this guide worked, don’t hesitate to contact Toniebox customer service for more help!