Is Your Toniebox Not Turning Off? (Let’s Fix It Fast)

Is your Toniebox not turning off automatically after the inactivity period? Not to worry, we know why!

The Toniebox includes a fixed auto-turn-off feature, for battery preservation which automatically powers off the music box after 10 minutes of inactivity.

If your Toniebox is not turning off after 10 minutes of inactivity, something is interacting with the device or there is a software problem.

Important Note: Any interaction with the device (pinching ears, touch interaction, playing audio) will reset the inactivity timer.

Toniebox Not Turning Off – Quick Ways To Fix!

Note: Have you checked if the Toniebox will turn off when not connected to the charting station?

1. Soft-Reset the Toniebox

If your Toniebox won’t turn off after 10 minutes of inactivity, the first thing to try is a soft reset, which is only a system restart. 

This will reboot the operating system, and hopefully fix potential issues with the inactivity timer!

Here’s how to reboot your Toniebox in easy steps:

1. First, remove the Toniebox from the charging station.
2. Turn the music box upside down (ears facing down).
3. Press and hold both ears until you hear the chime.
4. Info: Hold both ears for approximately ~10 seconds.

This will power off your Toniebox. To power on your Toniebox, press one of the ears or connect the music box to the charging station.

Then, test whether the device will automatically power off after 10 minutes of no interactions.

2. Remove Unused Tonies

If you have an activated Tonies on your Toniebox, or there is an ongoing audio track, the music box will not turn on or initiate the inactivity timer.

Hence, before continuing any further, verify that there are no Tonies on your Toniebox and no music is playing to verify the device is on standby.

Then start a timer and patiently wait 11–12 minutes to check whether the Toniebox will remain on.

We recommend observing the LED, which tells you whether the Toniebox is working or not.

Quick Tip: We also recommend disconnecting the Toniebox from the charging station!

3. Wait for Updates/Downloading

It’s highly likely that the Toniebox is updating or downloading, which prevents the box from automatically turning off.

The software upgrades on Toniebox install automatically as long as the music box is connected to a Wi-Fi network, during which time the Toniebox stays on.

This is why it’s important to ensure that the Wi-Fi that Toniebox is connected to is accessible, otherwise an update may be paused/pending.

How to Test Toniebox Wi-Fi?

Use your smartphone to ensure that the Wi-Fi that Toniebox is connected to can be accessed and working.

If yes, take your Toniebox near the Wi-Fi router and keep it there for 15 minutes.

Note: When the download/update is completed, the Toniebox will reactivate the inactivity timer!

4. Reset Toniebox to Default

Well, even though you can’t stop the auto-turn-off function, if your Tonie box won’t turn off after 10 minutes of inactivity, you may be facing a software issue.

The best way to deal with system problems is to perform a well-known factory reset, which will reinstall the operating software.

Warning: The factory reset will unpair your Toniebox from the Wi-Fi, erase all your downloaded contents and reset all settings to default.

Here’s how to perform a factory reset on Toniebox:

1. Connect the Toniebox to the charging station.
2. Turn your Toniebox and station upside down.
3. Press and hold both ears for 10–15 seconds.
4. Release them when you hear the audio chime.

This will trigger a factory reset on your Toniebox and reset all settings to default.

When the reset is over, test whether the Toniebox will turn off automatically after 10 minutes of zero interactions.

Note: We recommend testing whether the auto-turn-off function would work before you connect the Toniebox to the Wi-Fi network.

5. Reconnect the Battery

Well, if your Toniebox is not turning off regardless of how much you wait without interaction, you are probably facing a battery-related problem.

There is a working way to refresh the battery by unplugging the cable from the terminal, but this requires disassembling the Toniebox chassis.

Here’s how to reconnect the Toniebox’s internal battery:

1. First, you must disconnect the charging station.
2. Then, position the Toniebox on a solid surface.
3. Push the Toniebox down and rotate to the left.
4. You should hear a “click”, releasing the chassis.
5. Flip your box upside down and undo the screw.
6. Flip the Toniebox again, and pull up by the ears.
7. When you eject the box’s chassis, find the wire.
8. Gently unplug the connector from the terminal.
9. Wait for 5–8 minutes and reconnect the battery.

Then you can assemble everything back together and test whether the Toniebox will power off automatically after 10 minutes of inactivity.

If not, continue reading…

WARNING: The instructions in this step will most definitely void your Toniebox warranty!

6. Discharge Your Toniebox

At last, if your Toniebox not turning off automatically after 10 minutes of inactivity, the issue you face could be related to the battery.

A quick solution you can try is to let the battery of the Toniebox discharge entirely, by removing the charging station and playing content continuously.

Your Toniebox will power off when the battery is completely drained out.

The next step is to fully charge the battery and test whether the activity timer will power off the music box automatically.

Toniebox Still Not Turning Off?

If you’ve tried everything but the Toniebox is not turning off automatically, perhaps you need to replace the battery.

If you haven’t disassembled the box, you may try to claim your warranty.