Why Is My Toniebox So Quiet? (Let’s Fix It Fast)

why is my toniebox so quiet

If you’re asking why is my Toniebox so quiet, you’re not alone, as this is a common issue!

The child-friendly and simple design of the Toniebox makes this device an amazing piece of entertainment for the little ones.

However, many users report a frequent problem with quiet audio, which is sometimes so bad that you need to hold the Toniebox to your ear to hear it.

Luckily, after a deep investigation, we’ve found the best-working solutions, so keep reading!

Why Is My Toniebox So Quiet & How to Make It Louder?

There are quite a few different reasons why Toniebox is very quiet.

The possibilities range from a limited maximum volume threshold to connection problems and software-level issues.

Before you start: Try multiple different Tonies, to check whether the problem affects all of them!

1. Squeeze the Larger Toniebox Ear

squeeze the larger toniebox ear

The Toniebox might sound much quieter than expected because many users don’t realize that the application doesn’t increase or decrease the volume.

The application only allows you to set a maximum volume threshold, which your Toniebox won’t exceed no matter what you are trying.

  • The only way of controlling the Toniebox volume is by squeezing the ears!

Squeezing the small Toniebox ear will decrease the volume and squeezing the big ear should increase the volume.

What many people do wrong is squeeze the ear and release immediately, which won’t increase the volume sufficiently. You must squeeze and hold the big Toniebox ear.

This is how to turn up volume on Toniebox, and if it’s not working the volume is likely limited.

Tip: To reach the maximum volume threshold, squeeze and hold the big ear for 15 seconds!

2. Boost the Toniebox Volume Limit

boost the toniebox volume limit

As mentioned, if the maximum volume threshold in the Toniebox app is low, no matter how long you squeeze the ear, the device won’t exceed it.

So, the next step is to reach into the Toniebox settings and boost the maximum volume threshold, before trying to pinch and hold the big ear.

Here’s how to increase the volume threshold on Toniebox:

  • mytonies app – Download the app, sign in to your account, and select your Toniebox.
  • mytonies web – Sign in to the web version of the application, and select your Toniebox.

When you open your Toniebox settings, find the “Maximum volume” section and use the minus (-) or plus (+) buttons.

Make sure to increase the Toniebox and headphones threshold to 100%

Reminder: This won’t increase the volume of your Toniebox, you still need to pinch the big ear!

3. Increase the Volume Upside Down

increase the volume upside down

A very unusual solution that many people claim increases the volume is to turn your Toniebox upside down and pinch the big ear for 3–5 seconds.

As weird as this may sound, according to the users who have tried it, the volume of the Toniebox quickly returns to normal and increases.

Logically, pinching the big ear (only whenever the Toniebox is positioned upside down), should activate the fast-forward function.

However, this takes only a few seconds, so turn the Toniebox upside down, pinch and hold the big ear for 5 seconds, and check whether the volume is quiet.

Note: The charging station must be on the Toniebox when you turn the device upside down!

4. Remove and Re-add the Toniebox

remove and re-add the toniebox

Sometimes the problem with the quiet audio output on a Toniebox is not related to the volume controller, instead, the issue is in the household connection.

A quick solution, recommended by people who managed to fix the issue, is to remove and re-add the Toniebox from the household.

4.1 How to Remove Toniebox?

  1. First, go to the mytonies web and sign in.
  2. Click on the “Toniebox” header on the top.
  3. Select the Toniebox you want to remove.
  4. Click Remove next to the Toniebox image.
  5. Confirm by selecting “Remove Toniebox.”

4.2 How to Re-add Toniebox?

how to re-add toniebox
  1. At the main header click “Add Toniebox.”
  2. Choose the “connected” Toniebox option.
  3. Write down the Toniebox ID in the section.
  4. Finally, select “Add Now” to add Toniebox.

When your Toniebox is re-added to your household, check whether the volume is now louder, and if not try squeezing the big ear continuously.

If this didn’t work, continue reading ahead…

5. Reset Toniebox to Factory Defaults

If nothing works, and you can’t increase the Toniebox volume, one of the final steps is to reset the device to factory settings.

This will disconnect the Toniebox from the Wi-Fi, remove the unit from your household, and uninstall ALL your downloaded content (Tonies) from the Toniebox.

reset toniebox to factory defaults

Here’s how to factory reset Toniebox in easy steps:

  1. Connect the Toniebox to the charging station.
  2. Ensure that the Tonebox is currently working.
  3. Turn your Toniebox and station upside down.
  4. Pinch and hold both ears for 10–15 seconds.
  5. Release the ears whenever you hear a sound.

This will factory reset your Toniebox.

When the reset is over, you would need to pair the device to the Wi-Fi network, re-add it in your household, and check whether the volume is now louder.

Reminder: You will need to re-download all the Tonies!

Toniebox is Still Quiet? – What To Do Next?

That was how to make Toniebox louder, and if you’re still facing audio-related issues you may need to contact Toniebox customer service.

An alternative would be reaching out to your local merchant, filing a reclamation, and trying to claim the warranty to get a brand-new Toniebox.