Razer BlackShark V2 Pro Audio Cutting Out? (Instant Fixes)

If your Razer BlackShark V2 Pro audio cutting out, you’re not alone, and we have a quick fix!

Many users have been experiencing cutting-out audio with the Razer BlackShark V2 Pro, which is a very hard-to-diagnose problem.

This is because there are a lot of factors that can impact the audio in a way that makes it cut out, so to solve the problem, you have to go through everything.

If BlackShark V2 Pro audio is cutting out, switch from wireless to wired connection, then reconnect the headset, and reinstall the Synapse 3.

If the fault persists, manually update the headphones’ system or perform a factory reset.

There’s much more so stay with us!

Why is My Razer BlackShark V2 Pro Keeps Disconnecting and Reconnecting or Cutting-Out?

Here are the top reasons why the BlackShark V2 Pro keeps disconnecting:

Razer BlackShark V2 Pro Audio Cutting Out – Solved!

Tip: Before troubleshooting, determine if the Razer BlackShark V2 Pro is cutting out while connected over a 3.5 mm AUX Jack or Bluetooth.

1. Reconnect the Razer BlackShark V2 Pro

The audio of the BlackShark V2 may be cutting out due to distortions in the AUX or Bluetooth signal.

Well, you can solve issues with the inconsistent audio output of the BlackShark V2 Pro headphones by reconnecting them from the AUX or Bluetooth, which might resolve the cutting.

How to Reconnect BlackShark V2 From 3.5mm AUX?

1. Unplug the headphone’s cable from the device’s AUX port.
2. Disconnect the other end of the cable from the Razer V2 Pro.
3. Next, wait for up to 60 seconds while the AUX is unplugged.
4. Reconnect the cable on both ends securely and test the audio.

How to Reconnect BlackShark V2 From Bluetooth?

1. Open the “Settings” app on your desktop device or console.
2. Navigate to the “Bluetooth” or “Wireless” tab in the options.
3. Press on the Settings button next to the headphone’s profile.
4. Press on the “Disconnect” or “Unpair Device” action button.
5. Wait for 30–45 seconds and connect your Razer BlackShark.

Note: If the system detects the headphones, the connection status will change to “Connected.”

2. Recharge the BlackShark’s Battery (Bluetooth)

If you’re using the BlackShark V2 over a distance via Bluetooth and the USB dongle, you must occasionally charge the headphones.

Your BlackShark V2 supports up to 70 hours of battery life when played over a wireless connection, and the low battery may be causing the cutting out.

So, install the charging USB cable into the available micro USB port on the underside of your headphones and wait for at least an hour.

It takes less than 30 minutes before the headphones reach operational battery level, where they can be turned on and playback without interruptions.

Info: A fully depleted BlackShark V2 Pro takes up to 3 hours to charge up to 100% capacity!

3. Switch the BlackShark’s Connection Method

The audio interruptions on your BlackShark V2 Pro could be due to an improper wired/wireless pairing.

Although the convenience of not having a cable is appealing for most people, wireless connectivity remains unreliable at times, which may result in audio degradations and cutting out.

How to ACtivate BlackShark V2 Pro “Wireless” Mode?

Hold the “EQ” button on the underside of the headset for 5–7 seconds, and search for the headphone’s Bluetooth connection in the “BT” menu of your device.

How to Activate BlackShark V2 Pro “Wired Link” Mode?

Connect a standard USB type-A cable with the input device and a micro-USB adapter into the headphones to automatically switch to “Wired Link” mode.

Note: The wired connection supports much better audio quality compared to Bluetooth!

4. Enable/Disable BlackShark’s “Gaming” Mode

The “Gaming” mode puts the BlackShark V2 Pro in a lower-frequency state while connected to Bluetooth, allowing you to receive real-time audio feedback during gaming sessions.

However, it may sometimes cause issues with the pairing or result in audio cuts/spikes, so you should re-activate the mode and determine if the issue goes away.

Here’s how to activate the “Gaming” mode on the Razer BlackShark V2 Pro:

1. Ensure the Razer BlackShark is connected to an input device.
2. After that, triple–press the “Razer SmartSwitch / EQ” button.
3. Hold for ~3 seconds to activate BlackShark’s “Gaming” mode.
4. Press the “EQ” button again to deactivate the mode and test.

Note: The “Gaming” mode may not have the same performance while connected via AUX!

5. Improve the Wireless Connection (Bluetooth)

So, if you’ve paired the BlackShark headset over Bluetooth, the audio may be cutting out due to signal distortions caused by many reasons.

• The headset uses a standard 2.4 GHz frequency to connect over the Razer’s HyperSpeed Wireless Technology, which is prone to interference.

Here are some proven solutions for wireless issues of the BlackShark Pro headset:

• Use your Razer BlackShark within wireless range.
• Re-activate the “Bluetooth” feature on your device.
• Forget and re-add the BlackShark V2 Pro’s profile.
• Place the BlackShark V2 Pro under “Pairing” again.

Tip: Always use the headset within a 10 feet radius of the wirelessly connected device!

6. Reinstall the Razer Synapse 3 Software

Well, the inconsistent BlackShark audio may be a result of issues with the Synapse 3 software!

A clean reinstallation is a highly effective technique against potential underlying faults with the Synapse, causing the audio cutting of the BlackShark V2 Pro.

Along with the uninstallation, you must also uninstall old Synapse registries that can bring back old bugs over and over again.

How to Uninstall Razer Synapse 3 On PC?

1. Open the “Start” menu and access the “Control Panel.”
2. Select “Programs and Features” from the main menu.
3. Find the “Razer Synapse 3” software in the program list.
4. Highlight the software and click “Uninstall” on the top.

The next step is to clean the remaining Synapse 3 registries from your system!

How to Uninstall Razer Synapse 3 PC Registries?

1. Click “Start” and access the “Registry Editor” menu.
2. Expand the “HKEY_LOCAL_MACHINE” on the PC.
3. Expand the “SOFTWARE” folder from the same menu.
4. Right-click on the registry folder with the “Razer” name.
5. Next, click on “Delete” to erase all existing registry files.

Note: With the reinstallation of the Synapse 3, all registry files will be re-created!

7. Update BlackShark Pro’s Firmware (Razer Sound Card)

The Razer Sound Card delivered with the headset allows you to manually check for more recent headphone updates using the V2 Pro Firmware Update.

Hence, all you need to do is physically connect the V2 headset to the computer and download the firmware utility to check for updates.

Follow these instructions to set up and update BlackShark VR Pro’s firmware:

1. Plug the Razer Sound Card’s USB into the back of your computer.
2. Next, connect the AUX jack to the headphones and the sound card.
3. Download the most recent updater from the V2 Pro Support Page.
4. Run the “.exe” file that appeared in your computer’s “Downloads.”
5. Follow the on-screen prompts to update the BlackShark firmware.

Before initiating the update, you will be prompted to close all Razer applications and services, including the Synapse 3.

You must not unplug the V2 headset or power off your PC during the update, as this could corrupt the firmware of the headphones. 

Quick Recap

If the Razer BlackShark V2 Pro audio cutting out, reconnect the headset from the AUX or Bluetooth, fully charge the battery, and check for signal distortions.

If the fault persists, update your device’s audio drivers and factory reset the headset.

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