Razer BlackShark V2 Pro Not Showing Up In Synapse? (Fixed)

razer blackshark v2 pro not showing up in synapse

If your Razer BlackShark V2 Pro not showing up in Synapse, this guide will come in handy!

The Razer BlackShark V2 Pro is designed to work smoothly with the Razer Synapse 3 software, either when connected wirelessly or wired.

However, if your headset won’t show up in the app and is not being recognized, there might be a problem that we’re about to unwrap and resolve.

If your Razer BlackShark V2 Pro does not appear in the Synapse software, verify that you have Synapse version 3, and update the app.

If this doesn’t work, switch from wireless to a wired connection or cleanly reinstall the Synapse 3 software.

Let’s get in-depth and solve your Razer recognition issue!

Razer BlackShark V2 Pro Not Showing Up in Synapse – [FIX]

Note: The guide below mainly covers steps for Windows 10/11 computers!

1. Acquire & Install Razer Synapse 3

acquire & install razer synapse 3

The Razer BlackShark V2 Pro is only compatible with the Razer Synapse 3 software, so if you still use the Razer Synapse 2, your headset won’t show up.

So, the very first step is to ensure that you have got the compatible software for your headset, and if needed, get the correct one.

To check which version of Razer Synapse you’ve installed, go to the “Control Panel”, click on “Programs and Features” and locate Razer Synapse.

Then, right next to the software’s name, you’ll see the complete build number, hence find out whether you have got the Synapse 2 or 3.

If you still use Razer Synapse 2, your BlackShark V2 won’t show up, so while in the “Programs and Features” tab, highlight the software and “Uninstall” it.

Then, you can cleanly download the Razer Synapse 3 and install this software instead.

  • Your BlackShark V2 should get recognized immediately!

2. Power Cycle the Computer System

power cycle the computer system

If your BlackShark V2 Pro is not showing up in the Razer Synapse 3 software, right after you’ve connected the headset or after installing the software, reboot your PC.

This is a very quick and easy step as you only need to “Shut down” the computer for ~60 seconds and turn it back on.

  • Open the Start menu → click the Power Icon, and choose “Shut down”.

This is not a simple restart.

Shutting down your PC is much more effective than a reboot, so wait for 60 seconds and press the Power button to turn on the machine.

Then wait until the Windows loads your Synapse 3 software, and check whether your headset appears in your list of devices.

Quick Tip: If your BlackShark V2 Pro still won’t appear, reconnect the headset from the PC.

3. Shorten Wireless Dongle Proximity

shorten wireless dongle proximity

Most people prefer using the BlackShark V2 Pro headset wirelessly, due to the convenience of not having a cable, but this sometimes causes pairing issues.

If your headset does not appear in the Synapse 3 software, try moving closer to the wireless dongle, plugged into your computer.

We recommend staying at about 6–7 inches, and having a direct line of sight with the USB dongle as being further away might cause connection drops.

If you’ve plugged the dongle into the back of your computer, you may need to connect the USB plug to one of the front (chassis) USB ports on your PC.

We recommend trying with both 2.0 and 3.0 USB ports, to check whether your BlackShark V2 Pro headset will suddenly show up.

Note: Your headset USB dongle must be plugged directly into your PC, without USB extenders!

4. Switch from Wireless to Wired Link

switch from wireless to wired link

So, if your Razer BlackShark V2 not showing up in Synapse, you might be able to diagnose and localize the problem by switching to a wired connection.

Well, that’s not a permanent fix, but this will be enough to show you whether the Synapse recognition fault comes from the wireless link.

With your Razer BlackShark V2 Pro headset, besides the USB wireless dongle, you must have received a USB-A to USB-C connection cable.

Hence, this allows you to directly connect your headset with your computer, without using the wireless dongle, bypassing wireless limitations.

So, plug the USB-C side of the cable into the USB-C port on your BlackShark headset, and plug the other end into an available 2.0 or 3.0 USB port on your PC.

When ready, exit the Synapse 3 software through the Taskbar tray, and restart the software to check if your headset will appear.

Quick Tip: If the Razer BlackShark V2 Pro still won’t show up, try different USB computer ports!

5. Scan your PC for Hardware Changes 

update driver

If your Razer BlackShark V2 does not show up in the Synapse 3 software, perhaps the device is not recognized by your entire computer.

If this has happened, there is no way for the Synapse 3 software to pick up your headset, so it’s time to force the computer to scan for new devices.

Here’s how to scan for HW changes on Windows 10/11:

  1. Click on the Start menu, and go to “Device Manager.”
  2. From there, expand the “Audio inputs and outputs.”
  3. Check whether the Razer BlackShark V2 Pro appears.
  4. Based on whether you see it or not, do the following:
  • If your headset appears, right-click on it and “Update driver.”
  • If your Razer is not there, click “Scan for hardware changes.”
scan for hardware changes

Your Razer BlackShark V2 must appear there! 

Well, if it doesn’t show up, something with the linking is not correct, hence, it won’t show up in Synapse 3.

If it appears, good job, then try discovering the Razer BlackShark V2 in Synapse 3.

6. Upgrade Razer Synapse 3 Software

Another reason why Razer BackShark V2 won’t show up in the Synapse 3 software is because of an outdated firmware version.

Luckily, updating Razer Synapse is a straightforward method, and the only thing you need to ensure is that your computer is connected to a secure network.

upgrade razer synapse 3 software

When you’re ready to update Synapse 3, follow the instructions:

  1. Ensure that Synapse 3 is opened on your computer.
  2. Click the arrow to expand the Windows Taskbar tray.
  3. Right-click the Synapse 3 software to reveal settings.
  4. Click “Check for Updates”, to scan and install them.

This might take a while, but when the upgrade is over, we recommend rebooting your computer once more and then checking if your headset appears.

If not, there’s more to try so keep reading!

7. Reinstall the Razer Synapse 3 App

A clean reinstallation is one of the best techniques you can do against Synapse 3 recognition problems, especially with a BlackShark V2 Pro headset.

However, removing the program is not enough, so you also need to clean the registries that contain files that can bring back old bugs.

How to Uninstall Razer Synapse 3 Software?

how to uninstall razer synapse 3 software
  1. Click the Start menu, and go to “Control Panel.”
  2. Select “Programs and Features” from the pane.
  3. Then, locate and highlight your Razer Synapse 3.
  4. Finally, click on the “Uninstall” button on the top.

That’s not enough! You must also clean the Registries!

How to Remove Razer Synapse 3 Registries?

how to remove razer synapse 3 registries
  1. Click the Start menu, and go to “Registry Editor.”
  2. Next, expand your “HKEY_LOCAL_MACHINE.”
  3. Follow up by expanding your “SOFTWARE” folder.
  4. Locate and right-click on the “Razer” registry folder.
  5. Finally, click on “Delete” to erase the registry files.

When you’re ready, you can download a fresh copy of Synapse 3 from the Razer website and get the BlackShark V2 Pro headset to be recognized.

8. Replace your USB-A to USB-C Cable

If your Razer BlackShark V2 Pro does not show up, even when connected via the USB cable, likely, that the cable is not working.

That’s why, before rushing to conclusions, we advise trying with a different and proven-to-work cable and checking whether the headset will appear.

replace your usb-a to usb-c cable

Well, if this doesn’t help either, contact Razer’s Customer Support for additional assistance!

One Last Thing – Have you tried connecting your headset to a different computer or laptop?

Final Thoughts

Hence, if your Razer BlackShark V2 Pro not showing up in Synapse, you must verify that you have the Synapse version 3 and that the app is up-to-date.

Additionally, you may have to switch from a wireless to a wired connection, reboot your PC, and cleanly reinstall Synapse 3.

We hope this guide was helpful so follow us for more Razer BlackShark V2 troubleshooting!