Is Your Razer BlackShark V2 Pro Not Charging? (Quick Fixes)

razer blackshark v2 pro not charging

Razer BlackShark V2 Pro not charging, and you’re worried? Worry no longer and read on!

Razer BlackShark V2 Pro is an amazing piece of hardware, but even with the best products on the market, charging issues arise out of the blue.

However, there are a bunch of things to know and attempt before rushing to conclusions, so we recommend going through the guide below.

If your Razer BlackShark V2 Pro is not charging, clean the USB-C port, switch to another PC USB port, and turn off the “USB Suspend” setting.

Additionally, update your headset, replace the USB-A to USB-C cable, and recharge overnight.

How to Know if Razer BlackShark V2 Pro is Charging?

charging razer blackshark v2 pro

Razer BlackShark V2 Pro is quite challenging to diagnose due to the lack of a battery indicator on the headset or in Synapse.

The only way you can “approximately” tell the battery level is via the red light which flashes when the device is below 30% and stays solid when it’s over 30%.

Sadly, that’s it. There is no way of telling whether the Razer BlackShark V2 Pro headset is now charging or not, but to check the light.

If you keep the headset plugged in for about 30 minutes and the red light turns from blinking to solid, then your Razer headset is charging successfully.

Razer BlackShark V2 Pro Not Charging – Working Solutions!

Tip: We recommend trying all the steps!

1. Clean Razer Headset USB-C Port

clean razer headset usb-c port

The main reason why Razer BlackShark V2 is not charging comes from the USB-C charging port on the headset, especially when obstructed.

This means, stacked dust, accumulation of debris or hair within the charging port, blocking the contact points of your USB-C connector.

So, cleaning is perhaps the most effective solution!

Here are steps to clean the charging port of your BlackShark V2 safely:

  1. Get an old toothbrush and 2–3 toothpicks.
  2. Warning: Absolutely no use of any liquids.
  3. Using a toothpick, scrub the dust in the port.
  4. Blow with your mouth to scatter the debris.
  5. Use the toothbrush to remove all the dust.
  6. Repeat several times until the port is clean.

We strongly recommend checking for any obstructions on the USB-C connector of the charging cable and whether it plugs in.

If the connector is wiggling, bent or something feels off about the connection, you’re probably looking at a defective charging port or broken connector.

Important: Test the functionality of your USB-A to USB-C cable with another device!

2. Connect USB-A to Power Adapter

connect usb-a to power adapter

If you have been attempting to charge your Razer BlackShark V2 Pro from a computer or laptop USB port, we recommend implementing an adapter.

The entire issue with the charging could be due to your computer port, so plugging the headset into an outlet will rule out some possibilities.

The charging cable of your Razer BlackShark is USB-A to USB-C, which means that the USB-A side of the cable can plug into a USB power adapter.

The adapter you need is standard 240 W, meaning your smartphone probably uses the same power brick.

Hence, go ahead, find a USB power adapter, try connecting your BlackShark to an electrical socket directly, and check the charging.

Note: If your Razer BlackShark V2 charges through a power brick, the issue comes from your computer/laptop or USB port.

3. Switch to a Different Socket/Port

switch to a different socket/port

If you’re unable to charge your Razer BlackShark V2 Pro through your current setup, it’s time to switch the source.

It doesn’t matter whether you’re charging your headset through a USB port or a power outlet, we strongly recommend trying a different source, USB port, or outlet.

If you’re using a desktop computer to charge your BlackShark, we strongly recommend plugging your headset into one of the back computer ports

They are directly coming from the motherboard. In contrast, the front USB ports come from the computer chassis, and may not work properly.

  • On the back of your PC, you’ll see that some of the USB ports are blue, which means that they are 3.0, and we recommend trying them first.

If your Razer BlackShark doesn’t charge, continue reading…

4. Allow your Headset to Acclimatize

allow your headset to acclimatize

If you’ve just got delivered your Razer BlackShark V2 Pro and the headset is not charging, the battery might be kinda frozen

This is not a joke, especially during the winter season when the headset has been exposed to freezing temperatures.

If you notice any condensation at the time you’re unboxing the device, you probably need to wait ~30 minutes at room temperature until the headset acclimatizes.

In the meantime, learn how to update the Razer headset, as you’ll need to do so!

5. Update your Razer BlackShark V2

If the Razer BlackShark V2 Pro charging issue persists, it’s time to quickly update the headset, before the battery runs out.

Sometimes, updating the firmware can fix light indication issues or software bugs that may deceive you into believing that your Razer BackShark is not charging.

update your razer blackshark v2

You only need a Windows-operated computer connected to the internet and the update guide we’ve prepared below.

Here’s how to update the firmware of your Razer BlackShark V2 Pro:

  1. Verify that the headset is connected to the PC.
  2. Download the latest Razer Firmware Updater.
  3. Open the (.exe) file and run the firmware update.
  4. Select “Yes” on the “Account Control” prompt.
  5. Click “NEXT” which will close all Razer software.
  6. When you see “Updating” wait for the progress.
  7. Verify you’ve installed the latest Razer firmware.

When ready, check if your Razer BlackShark V2 is now charging!

6. Turn OFF “USB Suspend” Setting

If your Razer BlackShark V2 Pro is not charging or the Synapse is not detecting the headset, it’s probably your computer that’s causing all this fuss. 

If you didn’t know, the Windows system can selectively disable unused USB ports to preserve power, especially if you’re using a laptop for charging.

This setting, however, can be disabled with a few clicks, so we’re going to guide you through the process and hopefully fix the issue.

turn off “usb suspend” setting

Here’s how to disable your Windows “USB Suspend” setting:

  1. Click the Start menu, and type “Power Plan”.
  2. Click on “Edit Power Plan” to enter settings.
  3. Select “Change advanced power settings.”
  4. Click on the “+” to expand the “USB settings.”
  5. Expand the “USB selective suspend setting.”
  6. Set your setting from “Enabled” to “Disabled.”

When ready, reboot your desktop PC or laptop, reconnect your Razer BlackShark V2 Pro, and check whether the headset is now charging.

If yes, congratulations. If not, continue reading…

7. Replace the USB Cable & Adapter

By far, if we exclude a battery-related issue with the headset, all evidence leads to a defective charging cable.

Your Razer BlackShark V2 Pro charging cable is standard USB-A to USB-C, so perhaps you’ve got a replacement cable lying around your home somewhere you can test with.

replace the usb cable & adapter

If not, before rushing to conclusions, we recommend ordering a new cable.

This will help you rule out this possibility and find out whether the problem comes from your Razer BlackShark V2.

There is one more thing you can try though!

8. Charge your BlackShark Overnight

If you don’t have a replacement USB-A to USB-C cable to test charging your Razer BlackShark headset, we recommend recharging overnight.

Sometimes, when the headset hasn’t been used for a long time, the battery might need more time to re-energize, so around 12 hours is enough.

charge your blackshark overnight

So, connect your headset, go to sleep and hopefully in the morning the problem will be gone!

If not, contact Razer Support or the local merchant to attempt and claim your device warranty!

Quick Recap

So, if your Razer BlackShark V2 Pro not charging, begin with cleaning the USB-C port out of obstructions and plug the headset into the back port of your PC.

Additionally, update the headset, turn off your PC’s “USB Suspend” setting, or try charging via a power brick, directly into the wall. 

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