Xfinity Camera Blinking Orange? (Don’t Panic, Easy Fix!)

If you are confronted by the Xfinity camera blinking orange, we can help you resolve this!

The flashing orange or “amber” light on your Xfinity camera almost always indicates that the camera has run into a connection issue.

Consequently, the connection problem might be a result of a Wi-Fi router outage, Wi-Fi settings misconfiguration, or issues with the app.

Nevertheless, there are a few proven solutions for this problem:

Here’s a quick overview of all light indications on the Xfinity camera:

Xfinity Camera LED Indications:
Indicator Status:	Meaning:
Solid blue	The Xfinity camera is operating normally and hasn’t detected any issues.
Solid White or Amber	The camera is currently powering up. This status may last for 20–30 seconds.
Blinking Blue & White	The Xfinity camera is in pairing mode and must be re-paired with your user account.
Blinking Amber	The Xfinity camera has encountered an issue with the connection.
Amber & Red	The camera is connected to an incompatible power adapter.
Blinking Green	The Xfinity camera has entered “Factory” mode. Restart the camera in order to fix it.

Now, proceed with the troubleshooting guide to uncover each solution in detail!

How to Fix When the Xfinity Camera Blinking Orange?

Note: Have you tried unplugging and “power cycling” the Xfinity camera if it’s wired?

1. Redo the Xfinity Camera’s Wireless Setup

We must not overlook the possibility that your Xfinity camera’s disconnect could be a one-time issue due to an improperly configured profile or device settings.

For that very purpose, the first solution is to freshly reconnect the camera from the app, by uninstalling the existing profile first.

So, let’s first learn how to “forget” the camera through the Xfinity app!

1.1 How to Remove Camera from the App?

1. Access the Xfinity app on your Android or iPhone device.
2. Go to “Security” and press the camera you wish to remove.
3. Now, disable the “24/7 Recording” feature before advancing.
4. Select the gear icon within the camera’s configuration page.
5. Select “Edit” and press on the “Delete Camera” option below.

1.2 How to Re-add Xfinity Camera to the App?

1. Open the Xfinity app and go to the “Account” tab.
2. There, select the “Activate Xfinity Camera” option.
3. Follow the on-screen instructions to add the device.

Important: Do not configure or assign Xfinity camera settings that are unknown to you!

2. Update the Xfinity App or Xfinity Home App

Perhaps, the Xfinity camera flashing orange because of a connection problem caused by the Xfinity mobile application.

Currently, each Xfinity camera model can either be used with the regular Xfinity app or the Xfinity, based on the user’s preferences towards settings and options.

To ensure the camera functions error-free, you must ensure that the Xfinity app is on the most current version.

Let’s learn how to check for newer versions of the app on both Android and iOS!

2.1 How to Update the Xfinity App On Android?

1. Open the Google Play Store app on your Android.
2. Tap on your profile icon in the upper-right corner.
3. Next, tap “Manage apps & device” from the menu.
4. Scroll down and locate one of the Xfinity platforms.
5. After that, tap on the “Manage” button next to the app.
6. Tap “Update” if the button is there, to start the process.

2.2 How to Update the Xfinity App On iOS?

1. Open the App Store on your mobile iOS device.
2. Tap “My Account” or press on your profile icon.
3. Scroll to “Pending updates and release notes.”
4. (Option #1) Locate the Xfinity app on the page.
5. (Option #2) Press “Update All” at the top of the page.

Note: If you’ve selected to update all apps on your iPhone, the Xfinity app will be queued amongst them and may not update immediately. 

3. Troubleshoot Issues with the Network

The next step we recommend is eliminating all and any faults with your network equipment.

If the router keeps running into an issue or there are temporal service suspensions from your ISP, your Xfinity camera’s LED will immediately flash in orange, to indicate the fault.

Tip: Check if other devices connected to your local network are experiencing reception issues.

Hence, we recommend the following steps to troubleshoot the network:

• Perform a power cycle or a hard reset on your router.
• Reduce the overall bandwidth usage of the network.
• Reduce the amount of connected devices wirelessly.
• Check if there’s Wi-Fi interference between the router.
• Reconnect the service cable of your router or gateway.

Note: If your router, modem, or gateway is displaying an out-of-the-ordinary status lamp as well, consult with the ISP or check the user manual for further guidelines. 

4. Allow Xfinity to Use the Local Wi-Fi (iPhone)

The most frequent reason why the Xfinity camera blinking orange when using an iPhone during the setup is permissions-related.

Hence, you must ensure the Xfinity app or Xfinity Home app has full access to your wireless network, through the iPhone’s system settings.

Note: App-related permission issues often occur on iPhones using iOS 14 and above.

Here’s how to allow the Xfinity app to use your local Wi-Fi:

1. Open the “Settings” app on your iPhone device.
2. Tap on the search field at the top to start typing.
3. Type “Privacy & Security” and enter the first tab.
4. Scroll down to the “Local Network” section below.
5. Enter the tab and search for the Xfinity application.
6. Ensure the activation slider next to the app is “ON.”

Note: Once all permissions have been granted, follow the instructions in step #1 to reconnect the Xfinity camera with your home network. 

5. Test the Xfinity Camera on a Hotspot

A quick and effective method to rule out issues with your local network is to pair the camera with your iPhone or Android’s mobile hotspot.

So, the procedure remains identical to a regular Wi-Fi setup on the Xfinity camera end, but you would have to enable the mobile device’s hotspot first.

• To enable the hotspot on Android, go to “Settings” → “Mobile Data” → “Hotspot.”
• To enable the hotspot on your iPhone, go to “Settings” → “Personal Hotspot” → “ON.”

Now, search for the SSID of the hotspot as well as the user password. Well, by default, your device’s default model should be used as the SSID of the hotspot.

However, the password must be carefully rewritten, as it is generally randomly generated.

Tip: You can adjust the value of the user password in the device’s hotspot configurations tab!

6. Force a Factory Reset on the Camera

If you’re still having trouble with resolving the orange status lamp on your Xfinity camera, we recommend a factory reset.

All of your Xfinity camera’s settings will be permanently erased, along with underlying connection issues, communication discrepancies, or system problems.

To start a factory reset on your Xfinity camera, remove the Xfinity camera from the wall mount without unplugging the power and locate the “Reset” button on the rear panel.

Hold the button for a minimum of 20–25 seconds to trigger the factory reset and wait until the camera is done.

Once the reset is complete, you will find setup instructions within the Xfinity app, and you can test whether the orange light is still there.