Why Does Wyze Cam v3 Keeps Going Offline? (Quick Fix!)

We understand how bothersome it must be when Wyze Cam v3 keeps going offline at the worst possible moments, leaving your home or business unprotected.

Whether you use it for monitoring your pets while you’re away or for deliveries, the camera’s live feed must be online at all times by any means necessary. 

Let’s get your Wyze Cam v3 online asap!

Wyze Cam v3 Keeps Going Offline – 9 Proven Ways to Fix!

Tip: Follow the solutions consecutively!

1. Check Wyze’s Signal Strength

Regardless of whether you have the Cam v3 or the Pan Cam v3, the signal strength defines the connection quality between your camera and the network router.

You can check the signal indicator within the Wyze mobile app and determine whether the Wi-Fi drops out because of it.

Poor signal strength will deactivate most of the Wyze camera’s functions and degrade the quality of the live feed. 

How to Check Wyze Cam’s Signal Strength?

1. Open the Wyze app on your iPhone or Android.
2. Access the settings page for your Wyze camera.
3. Navigate to “Device Info” from the options below.
4. Next, scroll down to the “Signal Strength” section.
5. Check the signal bars for Wyze’s Wi-Fi connection.

Note: If the signal strength is below 2 bars, it means that the router’s connection is insufficient. 

Tips to Improve Wyze Camera Signal Strength:

• Relocate your camera closer to the router or vice versa.
• Consider installing and setting up extenders of the Wi-Fi.
• Extend the router antennas and point them toward Wyze.

These steps should boost your camera’s coverage to at least 2 bars and, hopefully, 3.

If nothing helps, let’s learn how a power problem could affect Wyze’s connection!

2. Use a Different 5V-1A Adapter

The Wyze Cam v3 is a weather-resistant product that requires to be plugged in at all times in order to work and monitor your home.

It uses a standard 5V-1A power adapter to connect, as well as a standard barrel-plug connector.

In case of an adapter fault, the camera may reboot, power off, or experience frequent outages due to the inconsistent electrical supply.

How to Replace the Wyze Camera’s Adapter?

The power adapter of your Wyze Cam v3 is detachable from both ends and can be removed by slightly pulling it outwards.

Use a ladder or a taller object to reach your camera’s position if it’s high up, and gently disconnect the adapter without harming the port.

Now, unplug the other end from the power outlet and pull out the adapter from the installation.

Install the replacement 5V-1A adapter, plug it into the camera, and allow the device to start up for 20–30 seconds.

Important: Try plugging the Wyze camera into a different power outlet, and avoid using third-party equipment. 

3. Update the Wyze App & Cam

When the Wyze Cam Pan v3 keeps going offline, it could often be an indication of an underlying firmware issue.

Whether it’s the app or the camera that’s outdated, not using the most current version can restrict the Wyze camera’s access to particular features and even cause it to unpair.

3.1 How to Update the Wyze App’s OS?

Let’s start with an update on the Wyze app!

1. Open the Google Play or App Store on your smartphone.
2. Navigate to your profile and access the applications page.
3. Find the Wyze app below and tap on “Check for Updates”.
4. Wait until your phone scans for more recent app versions.
5. Optional: Tap on “Start Update” if there’s a new version.

3.2 How to Update the Wyze Cam v3/Pan?

1. Open the Wyze app and navigate to “Account”.
2. Tap on “Firmware Update” in the options page.
3. Check if there’s a more recent version for Wyze.

Note: Verify that your phone maintains a stable connection to the internet during the updates!

4. Eliminate Ongoing Interference

Interference could be disrupting the connection of your Wyze camera, especially if it’s outdoor or not in the same room as the router.

The Wyze Cam v3 and the Wyze Cam Pan v3 only support 2.4 GHz Wi-Fi, which covers much more area compared to the heavyweight 5 GHz Wi-Fi signal.

However, solid obstructions, surfaces, and even other wireless devices could be consistently interfering with the signal of your camera.

4.1 How to Eliminate Physical Interference?

Interference can be wireless (caused by other devices) or physical (caused by obstructions).

The Wyze camera uses a 2.4 GHz signal, which is much more prone to physical obstructions but could still get jammed in its way to or back from the router. 

Sources of physical interference include:

• Concrete or thick wooden walls
• Large furniture blocking the camera
• Big reflective surfaces (mirrors)

4.2 How to Eliminate Wireless Interference?

Wireless interference, on the other hand, is projected by devices operating under the same 2.4 GHz frequency as your Wyze camera.

This includes:

• Bluetooth signal devices
• Transmitters and radios
• RF devices and emitters

Note: Even reflective surfaces such as mirrors could partially slow down Wi-Fi connection if you’re using it as an indoor unit.

5. Troubleshoot the Wi-Fi Network

If the Wyze Cam keeps dropping out from the Wi-Fi, then it’s almost certainly a network problem.

Whether it’s your router powering off or the internet going out, the Wyze camera will disconnect each time there’s a downtime of your network.

Tip: Test your network’s speed at speedtest.net after each step!

Reboot the Router

We’re starting off with something simple, such as rebooting your router.

To conduct a complete power cycle, unplug the router and allow for the electricity to discharge in up to 60 seconds.

In the meantime, check if there’s any damage inflicted on the power adapter or the wireless router.

Manage the Bandwidth

Try to limit the amount of bandwidth your network uses up.

Too many connected devices or high-data processes, such as downloading, could slow down your network by occupying the available resources and disconnect the Wyze camera.

Configure GUI Settings

For the next step, find your router’s default gateway.

You can find it by either typing “ipconfig” in your PC’s CMD or by searching for a sticker on the bottom or side of the router panel.

Once you have it, paste it into your online browser and sign in using admin (x2) or admin/password.

Alternatively, try this link – http://192.168.0.1/

Then, configure settings such as:

• Band-Steering: Locate the band-steering (dual-band) option under “Network” and temporarily set it to “Off” to deactivate the 5 GHz frequency.

• DHCP: Navigate to “Network” → “DHCP”, then whitelist all IP addresses and refresh the IP list of your network.

• WPA: Set the “WPA” feature under “Security” to “WPA3” or “WPA2/3 Mixed”, then reconnect the Wyze camera.

Tip: Get in touch with the ISP if the network issues persist. 

6. Test Wyze On Mobile Hotspot

A temporary, yet effective method to figure out if the Wyze Pan Cam v3 keeps going offline due to issues with the network is to test the camera on your smartphone’s hotspot. 

Well, both Apple and Android phones have a built-in personal hotspot feature that allows them to share mobile data locally.

All you need is your smartphone’s SSID and the password for the hotspot, which can be found in the personal hotspot settings.

Note: Locate the hotspot settings on your smartphone through the settings or the quick menu!

How to Change Wi-Fi On Wyze Camera?

Once you have the hotspot set up, here’s how to change Wyze’s Wi-Fi:

1. Open the Wyze app and navigate to “Camera Settings”.
2. Press on the Wyze Pan Cam v3 from the options menu.
3. Go to “Device Information” → “Change Wi-FI network”.
4. Wait until the app discovers all available Wi-Fi networks.
5. Ensure your smartphone is within 10 feet of the camera.
6. Tap on your phone’s SSID through the Wyze app page.
7. Then, enter the password and tap the “Connect” button.

Note: If the connection was successful, there should be a “1 Device Connected” message in your smartphone’s notifications.

7. Reset the Wyze Cam’s OS

If nothing else helps, we recommend a factory reset that will erase all of your Wyze camera’s functions and settings.

The “Setup” button on your Wyze Cam v3 and Wyze Pan Cam v3 can complete one of two functions:

• Setup: Must be pressed once during the initial camera setup.
• Reset: Sends the camera into a factory reset state when held.

So, to activate the factory reset, take your Wyze camera off the stand and hold the Setup button for 10–12 seconds while the camera is still plugged in.

Shortly after releasing the Setup button, the camera will power off and reboot with a clean system. 

8. Format the Cam’s SD Card

The Wyze camera could start behaving erratically once the built-in SD card reaches its storage capacity maximum.

If it’s filled with unimportant recordings or backed up its contents regularly, we recommend formatting the card through the Wyze app.

Warning: Formatting the SD card will erase all stored recordings!

1. Ensure the SD card is inserted into the camera.
2. Open the Wyze app and navigate to “Settings”.
3. Select “Advanced Settings” within the options.
4. Go to “Local Storage” and press on “Format”.
5. Wait until the app detects your camera’s card.

The Wyze camera will produce a “ding” noise once the formatting is clear.

You can verify if the formatting was successful by checking whether there are recordings left under “Local Storage”.

9. Submit Camera Debug Log

If you’ve tried all of the solutions and the Wyze Cam v3 keeps going offline, then it’s already a matter for Wyze to take care of.

There’s a “Submit a Log” function in the Wyze app that allows the user to thoroughly describe the issue they’re experiencing and pass it on to Wyze’s support.

• Go to “Account” → “Wyze Support” → “Submit a Log” → “Wyze Camera” → “+” to submit a log.

Your ticket will be available shortly to the Wyze customer support team, and you should receive resolution feedback in 1–2 days.

Note: It’s not excluded that the Wyze cam is not connecting to Wi-Fi due to a hardware issue!