Is Your Xfinity Camera Not Pairing? (Pair in Minutes!)

If you’re wondering why your Xfinity camera is not pairing, stay with us throughout this guide!

The Wi-Fi setup issues with your Xfinity camera are often caused by network inconsistencies, insufficient distance, or problems with one of the Xfinity app/s.

For a quick and easy resolution, you can try the following steps:

The guide below contains helpful tips and instructions for all steps, so keep reading!

Xfinity Camera Not Pairing – The Top 7 Working Ways to Fix!

Note: Have you checked if any other of your devices are also experiencing pairing issues?

1. Pair Xfinity to a 2.4 GHz Wi-Fi Bandz

While newer Xfinity camera models have a full compatibility integration with 5 GHz networks, older models experience a hard time establishing a secure connection.

So, the first step would be to try pairing the Xfinity camera with your router’s 2.4 GHz Wi-Fi, if the device supports it.

Here’s how to complete the initial Wi-Fi setup of your Xfinity camera:

• Xfinity app: Navigate to the “Account” tab and press on “Activate Xfinity Camera” to begin the setup.
• Xfinity Home app: Access the “More” menu, select the type of your Xfinity camera, and follow the on-screen setup instructions. 

How to Differentiate 2.4 GHz and 5 GHz Wi-Fi Bands?

By default, the SSIDs of your 2.4 GHz and 5 GHz Wi-Fi should be different.

A dual-band router cannot host two Wi-Fi frequencies going under the same name, so there should either be a “2.4/5” in the name of the Wi-Fi, or something else set by the ISP to help you tell them apart.

The main difference between the bands is the speed and quality of the connection.

• 2.4 GHz bands tend to transfer less data, meaning slower downloads/uploads, but they use a more lightweight signal that can travel a further distance.
• 5 GHz on the other hand provides your connected devices with much more data, but works at a limited distance, unlike the 2.4 GHz signal. 

2. Shorten the Router-Camera Distance

As obvious as it sounds, the Xfinity camera must be within a set range of your router in order to pick up the Wi-Fi frequencies and connect seamlessly.

Picking a spot for your camera that’s too far away from the Wi-Fi router may prevent the connection entirely or cause signal distortions.

The Wi-Fi operating range of your Xfinity camera tends to be between 120 and 150 feet based on the model.

We recommend picking a location for your camera that’s less than 100 feet away from the network router and considering the solid surfaces/walls the signal has to travel through.

If the signal must travel through more than 2 walls/floors, we advise setting up the camera with a 2.4 GHz Wi-Fi, as the signal there is more lightweight and can travel through obstacles easily. 

3. Reboot your Network’s Router Device

Another effortless solution if the Xfinity camera won’t pair is to perform a power reboot on your network router.

Your Wi-Fi might be offline as a result of an issue with your router or modem and a power cycle should effectively eliminate all issues with the online status.

Here’s how to power cycle your network router in easy steps:

1. Optional: Press the “Power” button on your router or modem.
2. Once the device powers off, unplug the power adapter cable.
3. Wait for a full 60 seconds while the router or modem discharges.
4. Reconnect the power cable of the network device to the outlet.
5. Check if the Xfinity camera will discover the network and connect.

One More Thing: Test Xfinity on a Mobile Hotspot!

Setting up the Xfinity camera with your smartphone’s hotspot is an efficient way to determine if your router or network is underperforming. 

So, here’s how to set up a hotspot on iOS and Android devices:

• To activate the hotspot on an Android, go to “Settings” → “Cellular/Mobile Data” → “Hotspot” and ensure the feature is set to “On.”
• To activate the hotspot on an iPhone, go to “Settings” → “Personal Hotspot” → “Allow Others to Join” and ensure the slider is green.

Then, check the exact SSID and password for your smartphone’s hotspot that will be used during the setup of your camera.

Once your mobile’s hotspot is active, follow the instructions from step #1 to effortlessly set the Xfinity camera 

4. Reset the Power of the Xfinity Camera

All Xfinity camera modes are hardwired and require a direct connection to an electrical outlet in order to function.

Similar to the router, a power cycle might be an extremely effective solution if your camera has encountered a temporal functionality issue.

• Unplug the camera’s power adapter for 45–60 seconds to fully discharge it from power.

How do you detect power issues with the Xfinity Camera?

If your camera is shutting down or rebooting, it might be due to one of the following reasons:

• There’s an issue with the camera’s power outlet.
• The camera’s power adapter isn’t connected securely.
• There’s defective external equipment within the setup.

Tip: You can try checking all of these issues to determine whether the regular functionality of your camera will be restored.

5. Reinstall the Xfinity Mobile Application

You can service your Xfinity cameras in one of two available apps for iOS and Android:

• The regular Xfinity app: Accountable for all Xfinity services, compatible with your camera.
• The Xfinity Home app: Designed for Xfinity security installations, the best option for your camera setup.

So, a potential fault with the app could lead to inconsistent connection or prevent the camera from connecting at all.

Before reinstallation, we recommend clearing the temporal cache of the Xfinity app/s and testing the camera.

If clearing the cache doesn’t help either, proceed with a reinstallation:

1. Locate the Xfinity app on the homepage of your smartphone.
2. Long-press the icon of the app until the action menu appears.
3. Choose the “Uninstall” or “Remove App” option in the menu.
4. Open the App Store or Google Play Store for a re-download.

Tip: Ensure the Xfinity app’s “Automatic Updates” are set to “On” after the reinstallation.

6. Check the Status of your Xfinity Account

Another reason why the Xfinity camera not pairing could be a pending suspension on your Xfinity account.

As this rarely goes unannounced, your account might have been deactivated in relation to inactivity or other permission-related issues with one of your devices.

• Active Xfinity account: The email registered with the account has logged at least once in the last 12 months.
• Inactive Xfinity account: The email hasn’t been logged once in the past 12 months. 

If your current Xfinity account has an active suspension, you could either get in touch with Xfinity customer support to sort this out or create a new account.

Of course, you will no longer have access to any of the information stored on your previous account for as long as the suspension is active. 

Tip: You can check the email status of your Xfinity account at the Email Customer Support page of Xfinity under “Uiedmail.”

7. Restore the Xfinity Camera to OS Defaults

If all else fails, a factory reset is perhaps the best solution you have left that can actively target issues with your camera’s functionality.

Keep in mind that this process will erase all of the camera’s settings and prompt you to redo the initial setup of the camera from scratch.

• To factory reset an Xfinity camera, find the “Reset” button on the rear panel and hold it for 5–10 seconds until the LED turns solid white.

Older Xfinity cameras may have a pinhole instead of a reset button that you can press, so use a paper clip to press it.

If the reset button or pinhole is inaccessible from the current camera’s position, push the rotatable stand for easier access.

Important: Do not interact with the Xfinity camera until the indicator light returns to normal.