Xfinity Camera Solid White Light? (Try These Fixes!)

Xfinity camera solid white light? Starting up? Maybe not. The light should have turned green!

A solid white indicator light on your Xfinity camera indicates that the device is starting up.

So, if your camera is stuck with the white light for more than 10 minutes, it’s definitely a reboot loop.

You can effectively address the issue with one of the following solutions:

Now, advance further into the guide for a full walkthrough of the steps!

How to Fix the Xfinity Camera Solid White Light?

Note: Have you verified if the white status of the indicator light is persistent or fluctuates?

1. Power-Reset the Xfinity Camera

As suggested, the primary cause for the white illumination of your Xfinity camera’s indicator light is an issue with the power supply.

Hopefully, a complete power cycle should resolve any underlying issue with the camera and help resolve any rebooting loops.

Here’s how to discharge the Xfinity camera from power:

1. Disconnect the power adapter from the back of the camera.
2. Unplug the other end of the cable from the electrical outlet.
3. Wait until the Xfinity camera powers off along with the LED.
4. Reconnect the power cable of the camera after 60 seconds.
5. Check if the camera successfully passes the boot-up phase.

The Xfinity camera will be starting up for as long as the indicator remains white.

Although a lit indicator is a good sign, it could also mean that your camera has sustained a form of internal defect, but let’s determine if re-adding it from the app will help. 

2. Re-add the Camera from the App

Perhaps, the reason for the solid white light on Xfinity camera is a failed connection with the Xfinity app or the Xfinity Home app.

In that regard, the next solution is to re-add the Xfinity camera’s profile from the application installed on your smartphone and set it up from scratch.

Let’s review the instructions for both Xfinity applications available on mobile!

2.1 How to Re-add the Camera Via the Xfinity App?

1. Open the Xfinity app and navigate to the “Account” tab.
2. Go to “Devices” and locate the Xfinity camera’s profile.
3. Go to the profile’s settings and choose the “Remove” tile.
4. Now, head back to the “Account” page of the application.
5. Select “Activate Xfinity Camera” to start the setup again.

2.2 How to Re-add the Camera Via the Xfinity Home App?

1. Access the Xfinity Home app and select “More” at the bottom.
2. Select the Xfinity camera’s profile from the list of setup devices.
3. Next, go to the profile’s settings and choose “Remove Device.”
4. Now, head back to the “More” menu and press “Add a Device.”
5. Specify the type of Xfinity device to add and follow the steps.

Note: You will be prompted to redo all of your Xfinity camera’s settings from scratch!

3. Change the Camera’s Electrical Outlet

If the Xfinity camera does not receive a sufficient electrical supply from the power outlet, the indicator may remain solid white indefinitely.

As suggested, the next step is to change the power supply source of the camera by installing the power adapter in a trusted outlet.

You can easily tell if there’s any problem with either of the power outlets by installing another low-voltage electrical appliance or by using a multimeter.

Important: Uninstall Third-Party Equipment

If simply connecting your camera to an alternative power outlet did not help, there could be an underlying issue with one of the power supply components in the setup.

So, the next step is to connect the camera’s adapter directly to a wall outlet and check if the white LED is still there.

4. Verify the Xfinity App is Up-to-Date

The Xfinity camera’s solid white light could also be an indication of an outdated version of the Xfinity app.

The next most important step is to check for available app updates through the Google Play Store or App Store on your Android or iOS smartphone.

Let’s review how to update apps on both mobile platforms!

4.1 How to Update the Xfinity App On Android?

1. Open the Google Play Store on your Android mobile.
2. Navigate to “Account” → “Manage Installed Apps.”
3. Scroll down and locate the Xfinity app within the list.
4. Tap “Check for Updates” next to the app and wait.
5. Now, if a newer version is available, press “Update.”

4.2 How to Update the Xfinity App On iOS?

1. Open the App Store and tap your profile icon.
2. Go to “Pending updates and release notes.”
3. Locate the Xfinity app in the list of applications.
4. Tap the “Update” button next to the app to start.

Note: Ensure your smartphone is securely connected to the Wi-Fi or to a mobile data network!

5. Hardwire the Xfinity Camera (Xfinity Home)

If you’re not a fan of wireless connection and prefer your Xfinity camera to be hardwired over Ethernet, this could be another potential solution for the white indicator light.

AC-powered Xfinity cameras are only compatible with Wi-Fi connection, but IP cameras tend to receive their power supply directly through the Ethernet cable.

Note: Only xCAM units are compatible with direct Ethernet connection, as other models are dependent on wireless setup. 

For the installation, you will need:

• An installed Xfinity home setup with a panel.
• The Xfinity camera along with the unit stand.
• A Y-cable connector for the Ethernet cable.

How to Hardwire Xfinity IP Camera?

1. Plug the Y-cable with the XW3 port on the Xfinity camera.
2. Plug the Ethernet cable with the other end of the Y-cable.
3. Lead the Ethernet cable next to your router or gateway.
4. Check if the camera powers up successfully and starts up.
5. Complete the setup through the Xfinity Home panel unit.

Note: If the setup is successful, the camera’s indicator light should turn solid green and remain this way for as long as it is connected physically. 

6. Restore the Camera to Default Settings

If all steps for addressing the Xfinity camera white light fail, and you still prefer the camera to be connected wirelessly, we recommend a factory reset.

The procedure is extremely simple, as most Xfinity camera models are reset with a small reset button on the back.

You may need to rotate the camera stand to access the button and press it.

So, to factory reset the Xfinity camera, press and hold the “RESET” button on the rear panel for approximately 5–10 seconds.

Then, release the button as soon as the camera’s indicator goes off and wait for another 30–45 seconds until the procedure is complete. 

Note: If your Xfinity camera is stuck with only white light, regardless of what you try, get in touch with the local merchant and try to claim the warranty.