Why Is My Xfinity Camera Offline? (Let’s Fix It Fast)

If you have no idea why is your Xfinity camera offline, this guide will unwrap the problem!

Your Xfinity camera could be repeatedly going offline due to issues with the network, outdated OS of the Xfinity app, or permissions-related problems.

So, we’ve structured a helpful guide containing a variety of solutions:

Proceed with the guide to learn about these solutions more thoroughly!

6 Ways To Fix the Xfinity Camera Offline Problem!

Note: Have you checked if only the camera is losing coverage or if other devices from your network are also impacted?

1. Reconnect the Xfinity Camera

Connecting or reconnecting the Xfinity camera as it is in your case is relatively simple, as long as the router is functional and your camera’s power supply is uninterrupted.

The setup process is fairly easy and can be done both through the regular Xfinity app and the Xfinity Home app.

So, let’s get started:

• Xfinity app setup: Open the app, go to “Account” and press the “Activate Xfinity Camera” button in the section.
• Xfinity Home app setup: Open the application, go to “More,” press “Add a Device” on the next screen, and choose “Xfinity camera.”

Note: Follow the on-screen instructions to finalize the setup of your camera and check if the status changes to “Online.”

2. Soft-Reset the Xfinity Camera

The power cycle is a simple yet, greatly effective solution to address all types of problems your Xfinity camera may have.

It takes less than 30–40 seconds for your camera’s hardware to drain entirely and for all non-lasting issues with the functionality to go away.

First, determine whether you have a hardwired or a power adapter-powered Xfinity camera. 

• A/C cord Xfinity camera: The camera plugs directly into an electrical outlet over a 12-24V power adapter.
• Hardwired Xfinity camera: The camera connects over a PoE (Ethernet) connection to the router, where it also drains power.

Most hardwired Xfinity cameras don’t have to use Wi-Fi as they are directly connected to the router over Ethernet.

So, proceed with the respective instructions to power cycle your camera.

2.1 How to Power Cycle an Adapter-Powered Camera?

1. Locate the electrical outlet of the Xfinity camera’s power cord.
2. Next, disconnect the cord and wait for at least 50–60 seconds.
3. Reconnect the camera back into the power and wait for it to start.

2.2 How to Power Cycle Hardwired Camera?

1. Locate the Ethernet cable of the camera plugging with the router.
2. Unplug the Ethernet cable from both ends and wait for a discharge.
3. Plug the network cable into the router first and then into the camera.

Note: Your Xfinity camera has launched once its status changes to “Online” within the app!

3. Allow Xfinity App on your Network

Not allowing the regular Xfinity app or the Xfinity Home app to make changes on your local network, may either disconnect your camera or prevent it from pairing entirely.

Although this issue primarily occurs on Apple iPhones, it could also be the case with your Android devices.

So, let’s learn how to adjust the local network permission on an iPhone first!

3.1 How to Allow the Xfinity App On iPhone?

1. Open the “Settings” app on your iPhone.
2. Then, go to the “Privacy” tab in the options.
3. Select “Local Network” and then scroll down.
4. Now, locate the Xfinity or Xfinity Home app.
5. Locate the “Allow on Local Network” slider.
6. Ensure the slider is set to “On” for both apps.

3.2 How to Allow the Xfinity App On Android?

1. Open the “Settings” app on your Android device.
2. Navigate to “Apps” and find one of the Xfinity apps.
3. Tip: Click “See All Apps” if you cannot find Xfinity.
4. Tap “Permissions” once in the settings of the app.
5. Locate the “Local Network” permission in the list.
6. Set the activation slider to “On” and test the camera.

Note: You may be prompted to save the permission changes if you’re on Android.

4. Test the Xfinity Camera on Hotspot

An alternative approach to troubleshooting the Wi-Fi network is to connect the Xfinity camera with your mobile device’s hotspot.

This will show you whether the “offline” problem is related to your network or the issue is with the camera unit.

So, start with enabling the hotspot on your iOS or Android device:

• To enable the hotspot on most Androids, go to “Settings” → “Cellular/Mobile Data” → “Hotspot” or “Personal Hotspot” and set the slider to “On.”
• To enable the hotspot on an iPhone, navigate to “Settings” → “Personal Hotspot” → “Allow Others to Join.”

Once the hotspot is activated, check the exact SSID and password of your mobile device’s network.

Then, following the instructions previously mentioned, proceed to pair the camera once your smartphone’s hotspot network is set up.

5. Update the Xfinity App’s OS Version

An outdated version of the Xfinity app is a leading reason for the Xfinity camera offline fault.

Fortunately, it takes less than 15 seconds to upload the latest firmware available for the Xfinity app, in case you’ve missed out on automatic updates or if your device hasn’t been connected.

Follow these steps to update the Xfinity app:

1. Open the Google Play Store or App Store on your mobile.
2. (Google Play) Tap on your profile icon and go to “Manage.”
3. (iPhone) Go to “Pending updates and release notes” below.
4. Locate the Xfinity/Xfinity Home app within the apps section.
5. Next, tap the “Update” button to start the procedure and wait.

Note: Ensure your device sustains an interrupted connection before starting the update!

6. Eliminate Issues with the Network

As established, the offline issue with Xfinity cameras tends to be with the network equipment rather than the Xfinity camera or the software.

There’s an abundance of steps and solutions that will restore the proper functionality of your network and prevent the camera from disconnecting.

We recommend the following steps for countering network issues:

• Router hard reset: Unplug the router from power for at least 45–60 seconds.
• Reduce the usage: Reduce the bandwidth usage of your network and Wi-Fi.
• Check internet wire: Unplug the network cable from the router for 45 seconds.
• Check interference: Relocate other wireless devices from your camera/router.
• Shorten the range: Verify the camera is within a 150-foot distance from Wi-Fi.
• Reset your router: Restore your wireless router to the factory default settings.

If none of these solutions help, get in touch with your ISP (Internet Service Provider) to discuss possible external issues affecting your network.

7. Restore Camera to Factory Defaults

Yet, another reason why the Xfinity camera keeps going offline is because of a problem with the system settings of the device.

Hence, a clean factory reset is the perfect way to address all configuration and system issues with the Xfinity camera, without reversing the settings manually.

You can reset any Xfinity camera by pressing and holding the “Reset” button on the rear panel for approximately 15–20 seconds.

The LED light on the front panel should turn solid white for the continuity of the reset and once it turns solid, the factory reset is over. 

Once the procedure is complete, redo the initial setup of the camera, and it should re-appear as a usable device within the Xfinity application.

Alert: Do not power off or interact with the camera while it is resetting!