Is Your Yoto Headphone Jack Not Working? (Do This Now!)

We understand that a child’s meltdown can be overwhelming when the Yoto headphone jack is not working, which completely disables the device. 

The potential reasons behind this problem include jack obstructions, a loose connection, a software glitch, or a headphone problem. 

Don’t worry–this guide has got you covered.

Yoto Headphone Jack Not Working? – (Fix Methods)

Note: Have you tried reconnecting the headphones 3.5mm AUX jack multiple times?

1. Soft Reset the Yoto Player

A software glitch might prevent the headphone jack from working and prevent the audio output through the headphones on the player.

A soft reset can fix this by rebooting the system without affecting saved content or Wi-Fi settings.

• Hold the Power button for ~10 seconds until the Yoto player reboots!

How to “Power Cycle” the Yoto Player:

Power cycling offers another simple reset method to revive the headphone jack.

Since many users reported that this approach successfully restored audio, we’ve figured it’s worth a try. 

To power cycle Yoto, suspend the power supply of the Yoto player for at least 60–90 seconds. 

2. Secure the 3.5mm Headphone Jack

A loose connection in the 3.5mm headphone jack might cause the headphones connecting with your Yoto to stop working until the cable is secured.

You must verify the connection to restore the audio output and the functionality of the port. 

Inspect the headphone plug for damage, then firmly insert it into the Yoto player’s 3.5mm jack and ensure it has entered all the way.

If the audio cuts out, remove the plug, check for any bent pins, and reinsert it carefully to confirm a secure connection.

3. Check All Volume Regulation Sources

If the Yoto player headphone jack not working issue persists, low volume settings on either the Yoto player or a connected Bluetooth device might make it seem like there is no audio.

So, adjusting the volume on both the Yoto player and any paired Bluetooth device, like a phone used as a speaker, can ensure the audio is audible through the headphones.

Increase the Audio on the Yoto Player:

• First, locate the action knob on the Yoto player.
• Turn the knob clockwise to increase the volume.
• Play a story card and test the headphone audio.
• Adjust further if the headphone sound is still low.

Adjust the Phone Volume for Bluetooth Audio:

• Connect your phone to the Yoto player via Bluetooth.
• Play audio through the Yoto player to the headphones.
• Next, increase the volume of your smartphone to test.
• Test the headphones to confirm the audio is now audible.

Quick Tip: Verify that both devices are set to an audible volume level to prevent further issues!

4. Adjust the Volume Limit in the Yoto App

The Night and Day Volume Limit in the Yoto mobile app defines the audio output strength of the Yoto player throughout the day.

So, increasing both volume limits can ensure the sound is audible through the headphones for your child’s listening.

Follow these steps to adjust the night and day volume limit:

• First, open the Yoto app on your smartphone or tablet.
• Navigate to the Settings tab in the mobile application.
• Select the player settings for your specific Yoto player.
• Locate the Day Volume Limit and Night Volume Limit.
• Increase both limits to a higher, audible level and save.

Well, decreasing both of the limits prevents the player from reaching the full audio potential and thus decreases the output of the connected headphones.

We recommend setting both limits to 90–100% and only using the Yoto knob for regulation of the volume.

Note: If the changes do not take effect, increase the limits before connecting the headphones. 

5. Clean the Yoto 3.5mm Headphone Port

Dust accumulation or debris in the Yoto 3.5mm headphone port might prevent the headphone AUX cable from connecting all the way in.

So, cleaning the port can remove obstructions and restore proper functionality to the headphone jack with the 3.5mm cable of your headphones.

Follow these steps to clean the Yoto headphone jack:

• Use a small, dry brush or compressed air to gently remove dust.
• Insert a plastic toothpick or non-metallic tool to dislodge the debris.
• Reinsert the headphone plug and test the audio with a story card.
• Wipe the port exterior of the Yoto player with a dry cloth if needed.

Quick Note: To prevent future issues with obstruction, keep the port covered when not in use!

6. Check the Yoto Player Audio Source

If the Yoto Mini headphone jack is not working after all the solutions so far, there could be an issue with the player’s audio source.

Since the Yoto player is designed for children to use with story cards, switching to a different card can help determine if the problem lies with the source rather than the AUX port.

Follow these steps to test the Yoto player audio source:

• Power on the Yoto player and remove the current story card.
• Now, insert an alternative story card into the player reader.
• Connect the 3.5mm jack of the headphones to the AUX port.
• Restart the player if no sound is detected with the new card.

Bonus Tip: Test with Bluetooth Audio!

If the headphone jack still doesn’t work, the issue might persist with the audio source, so testing Bluetooth can check if the speaker functions:

• Pair the Yoto player with a Bluetooth device, like a phone.
• Play audio from the paired device through the Yoto speaker.
• Increase the audio and confirm the audio output of the Yoto.

If the player refuses to work with story cards, then consider formatting the cards through the app or purchasing a new one.

It could also be an issue with the reader that requires the attention of Yoto customer support. 

7. Test with a Different Set of Headphones

If the headphone jack is still not working, the issue might be caused by the headphones rather than the Yoto player itself.

Testing with a different set of headphones can help isolate whether the problem lies with the current pair or the Yoto player’s AUX port. 

Switch to another pair of compatible 3.5mm headphones, plug them into the Yoto player, and play a story card to check for audio output.

If the new headphones work, the original set likely needs replacement.

Bonus Tip: Test with Bluetooth Headphones!

Pairing Bluetooth headphones can confirm if the issue is isolated to the headphone jack. Follow these steps to test the Yoto with Bluetooth-supported headphones:

• Open the Yoto app and enable Bluetooth in the settings.
• Hold the Orange button for 3 seconds to enter Pairing.
• Enable Bluetooth on your phone and pair with the player.
• Play audio through the smartphone and test the audio.

Note: Play audio through recognized and reliable streaming platforms while testing the Yoto!

8. Factory Reset the Yoto Player to Defaults

If the Yoto headphone jack not working issue persists and nothing seems to help, a factory reset can resolve the problem by restoring the Yoto Mini to default settings.

This process will erase all custom configurations but can also resolve persistent audio issues affecting the port.

Follow these steps to factory reset the Yoto player:

• Press and hold all three buttons on the Yoto unit until a red dot appears on the screen.
• Wait for ~3 seconds, release all three buttons, and press the right Orange button once.

Note: Do not interfere with the factory reset of the Yoto player!