How to Fix Sonos Error Code 1013? (7 Instant Solutions)

sonos error code 1013

If you’re facing Sonos error code 1013 while updating, we have the best working solutions!

The Sonos code 1013 indicates a problem with the firmware update of your speaker, which can be caused by multiple Sonos apps trying to update at the same time.

Additionally, the problem can also be related to the internet connection, your Firewall, or the speaker’s operating system.

To resolve error code 1013 on your Sonos speaker reboot your router, verify your internet connection, and adjust your Firewall settings.

Additionally, set your network to “Private”, or perform a factory reset on your Sonos speaker.

For an in-depth walkthrough of all these steps, continue reading…

How to Fix Sonos Error Code 1013 in Easy Steps?

Tip: We strongly recommend following the steps consecutively!

1. Power Cycle the Network Router

power cycle the network router

The very first step that you should undertake is to reboot your network router.

There are many possibilities for the update error 1013 on Sonos, but the primary suspect is the network/Wi-Fi.

So, unplug your router, modem, or gateway from the power for 60 seconds, then wait for about 3 minutes until the services are online and try updating Sonos again.

  • If the process fails, use a smartphone to justify if you’re online, and whether the Wi-Fi signal is reaching the Sonos device.
Important: Is your Sonos app device connected to the same network as your Sonos speaker?

2. Move Sonos Closer to the Router

move sonos closer to the router

Another very swift step is to make sure that your Sonos speaker is not too far away from your network device, which can prevent the update process.

So, if possible, move your Sonos device closer to the router, and retry updating to check whether error code 1013 will continue to appear.

If yes, then keep reading…

3. Avoid Sonos Apps Interference

The primary cause for error 1013 when updating Sonos speakers is the presence of secondary or multiple Sonos applications.

  • The Sonos app is available for most operating systems including Windows, macOS, Android, iOS, and even FireOS.
avoid sonos apps interference

This means that if multiple devices in your home are connected to your network and have the Sonos app running, updating your product will fail.

So, the only solution would be to close the Sonos app on ALL devices, except the one that you are going to use to perform the update.

An alternative would be to disconnect devices that are running the Sonos app from your network, at least until you successfully update your speaker.

Quick Tip: Simply, turn off the Wi-Fi feature or unplug the Ethernet cable!

4. Configure Your Firewall Settings

If there are no other connected devices that are running the Sonos app on your network, error code 1013 Sonos still appears, the Firewall could be causing the problem. 

There are a couple of things you can do, including configuring the settings, opening ports, or simply temporarily disabling the Firewall to check if your Sonos will update.

4.1 Allow Sonos App Through Firewall

allow sonos app through firewall

The first step is to make sure that your Firewall is not considering your Sonos app as a threat, so you need to provide access through the settings. 

Here’s how to allow the Sonos app through the Firewall:

  • Start → Allow an app through Windows Firewall → Change Settings → check Sonos Controller and SonosLibraryService.

4.2 Open Firewall Ports for Sonos Use

The next step is to open the required ports for updating Sonos through your Firewall, which will instantly resolve error 1013.

The port you need to open is “4444” with TCP protocol, so we will guide you through the steps.

open firewall ports for sonos use

Here’s how to open ports on Windows Firewall:

  1. Go to the Start, and head to the Control Panel.
  2. Then, click on the Windows Defender Firewall.
  3. From the right side, select “Advanced settings.”
  4. Right-click on the “Inbound Rules” on the right.
  5. Choose “New Rule…”, select “Port” and “Next >”.
  6. Make sure to tick “TCP”, and type the port “4444”.
  7. Verify that the “Allow the connection” is selected.
  8. All three; Domain, Private, and Public are ticked.
  9. Click “Next >”, give the rule a name, and “Finish.”

That’s it, now try updating your Sonos speaker. If you still see error 1013, continue with step 2.3.

4.3 Temporarily Disable Your Firewall

If nothing works, it’s worth trying to disable your computer’s Firewall, just for a few minutes, to test whether your Sonos will update normally.

temporarily disable your firewall
  • So go to Start → Windows Defender Firewall → Turn Windows Defender Firewall on or off, and turn off both the Private and Public Firewall.

When ready, try updating your Sonos, and if you still see error 1013, turn your Firewall back on!

5. Switch Your Network to “Private”

If you’re on a Public network, there are certain limitations that will prevent Sonos from updating, and bring up error code 1013.

The solution, however, is very simple, and you only need to reach into the settings and verify your network is set to “Private”.

switch your network to “private”

If not, manually switch your network.

Here’s how to switch from a Public to a Private network on Windows:

  1. From the Start menu, go to Settings.
  2. Choose the “Network & Internet” tab.
  3. Click on the Ethernet tab from the list.
  4. Switch from “Public” to “Private” network.

Simple as that, and you’re ready! Now go ahead, and test whether your Sonos speaker will be able to update without showing error 1013.

If not, then continue reading ahead for more steps!

6. Reinstall Your Sonos Application

reinstall your sonos application

Sometimes, Sonos update error code 1013 appears because of an application problem, which is typically a bug or glitch.

Regardless of whether your Sonos app is installed on a smartphone, computer, or other compatible device, we strongly advise uninstalling and reinstalling the app.

6.1 Reinstall Sonos on Windows:

On Windows, you need to go to the Control Panel, select “Programs and Features”, locate the Sonos application, and click “Uninstall” to remove it.

6.2 Reinstall Sonos on macOS:

To uninstall the Sonos app from your macOS computer, locate the application from the Finder, and drag the icon to the Trash.

6.3 Reinstall Sonos on Android:

To remove the Sonos app on Android, open the Google Play Store, tap on the Profile icon, and go to “Manage apps & devices”.

Then, find the Sonos app, and select “Uninstall” to remove it.

6.4 Reinstall Sonos on iPhone:

reinstall sonos on iphone

On iPhone, it’s enough to tap and hold the Sonos application icon from the home screen and select “Remove this App” to uninstall the Sonos software.

Tip: You can download the Sonos app for any device from the official Sonos Downloads Page!

7. Factory Reset the Sonos Speaker

If nothing helps, and you’re unable to update your Sonos speaker because of error 1013, you may have to factory reset your device.

This is a straightforward process, based on your Sonos device, but remember that this method will ultimately unpair your device and reset all settings.

How to Factory Reset Sonos Era?

factory reset sonos era
  1. Unplug the power cable of your Sonos Era.
  2. Then, press and hold the Bluetooth button.
  3. While holding, reconnect the power cable.
  4. Continue holding until the orange/white light.
  5. After the reset, the light should flash in green.

How to Factory Reset Sonos Roam?

  1. First, locate, press, and hold the Pause/Play button.
  2. While holding, press and release the Power button.
  3. Hold the Pause/Play, until the white/amber LED light.
  4. After the reset, your speaker will flash in green color.

How to Factory Reset Sonos Move?

factory reset sonos move
  1. Remove the Sonos Move from the charging station.
  2. Press and hold the Power button for 5–10 seconds.
  3. Turn the Sonos Move back on with the Power button.

That’s it. When your speaker is factory reset, pair the device to the Sonos app, and check if you can now perform an update without error code 1013.

Quick Tip: If nothing helps, check online forums and recent discussions to find out whether the update is buggy, and if other people are also facing the same issue.

Read Next: Sonos Era 100 Keeps Disconnecting? (Proven Ways to Fix!)

Wrapping Up

You can fix Sonos error code 1013 by setting your network to “Private” and opening port “4444” through your Firewall settings.

Additionally, error code 1013 can also be solved by factory resetting your Sonos speaker.

Follow us for more Sonos error codes and their respective solutions!