Why Isn’t My Ring Doorbell Charging? (Simple Fixes!)

Wondering, “Why isn’t my Ring doorbell charging”? Well, it’s simpler than you think!

When you depend on your Ring Doorbell for home security and find out that the internal battery refuses to charge can put your home at risk.

The causes often include a battery malfunction, environmental factors, or installation/equipment issues. 

This guide focuses on resolving charging problems for both wired and battery-powered Ring Doorbells, so keep reading!

Why Isn’t My Ring Doorbell Charging? – 8 Expert Ways to Fix

Note: The LED indicator (ring) on your doorbell indicates the current charging level of the device. Once the blue light completes a full circle, it means the battery is at 100%.

1. Inspect the Doorbell Charger Connection

A potential issue with the connections of the USB Type-C charger could prevent the Ring Doorbell battery from charging.

The first step is to verify that the charger is secured on both ends and that the doorbell receives an uninterrupted power supply from the outlet. 

Here’s how to inspect the Ring doorbell charging connections:

• Uninstall the Ring Doorbell from the mounting plate on the wall.
• Next, check the USB Type-C cable for any type of visible damage.
• Plug the USB Type-C cable into the doorbell and a 5V-1A adapter.
• Connect the adapter to a functional outlet and check the indicator.

Initially, the LED indicator on the Ring doorbell will be illuminated only halfway or will not be illuminated at all.

If the doorbell is at 0%, the right corner of the ring will start blinking and gradually fill up. 

2. Charge Ring in an Alternative A/C Outlet

The electrical outlet you are currently using might be faulty or delivering inconsistent power, which initially prevents the Ring Doorbell from charging.

So, you should attempt to refill the doorbell battery while using an alternative outlet, after securing the charger connections. 

So, uninstall the Ring Doorbell, relocate all of the doorbell charging equipment next to another outlet with proven functionality, and test.

Check if the charging indicator illuminates and the doorbell starts charging successfully.

Bonus Tip: Avoid Third-Party Charging Equipment:

Using any type of unidentified charging equipment (strips, dividers, smart outlets, and so on) can lead to charging failures or damage to the Ring Doorbell.

Additionally, always use the official Ring-provided cable and adapter to ensure compatibility and safety.

3. Clean the Ring Doorbell Charging Port Pins

Debris or obstructions on the charging port pins of the Ring Doorbell might be obstructing the connection and preventing the USB-C cable from reaching all the way in.

Cleaning the port pins can restore proper contact and allow the doorbell to charge effectively.

Here are several quick tips to inspect and clean the charging pins:

• Uninstall the Ring Doorbell from the mounting plate.
• Check for any obstructions or dust in the USB-C port.
• Use a soft brush or compressed air to clean the pins.
• Now, use a dry microfiber cloth to gently clean the port.
• Reconnect the USB and check if the indicator lights up.

Warning: Refrain from using force while cleaning the port, as this could damage the pins. 

4. Check if the Ring App Detects the Wiring

Note: Only proceed with this solution if you use a battery Ring Doorbell wired with your existing installation.

Another reason why your Ring Doorbell is not charging when plugged in is that the doorbell does not detect the wiring of your existing installation.

You can check if the wiring is detected through the Ring mobile application under “Device Health”. 

Check if there is a “Hardwired” status under the banner of your doorbell, and then connect it with the charger.

If the status does not change, there is almost certainly an issue with the power supply of the Ring Doorbell.

Warning: The doorbell could fail to notify of motion if there’s an issue with the warning or motion detection. 

5. Replace the Ring Charging Equipment

The charging problem might be a result of an issue with the USB Type-C cable or the 5V/1A adapter used for refilling the battery of your Ring doorbell.

Testing with alternative equipment, although not Ring-provided, can pinpoint the issue and ensure the doorbell charges properly.

Step #1 Replace the USB Type-C Cable:

A faulty USB Type-C cable might prevent the doorbell from charging properly, so the first step is to install a replacement cable.

Borrow another USB-C cable from your phone’s charger or another appliance and check if the LED indicator of the doorbell lights up once plugged in. 

Step #2 Test with a Different 5V/1A Adapter:

If the cable isn’t the issue, the adapter might be faulty, so disconnect the current 5V/1A adapter and swap it with another 5V/1A adapter that matches Ring specifications.

Connect it to the USB Type-C cable and doorbell, then plug it into an outlet to see if charging resumes.

6. Reset the Doorbell OS to Default Settings

A factory reset is among the most potent solutions for any issues with the doorbell, as long as the issue is software-related.

Based on the model of your doorbell (Ring 1 or Ring 2), the reset procedure differs slightly, but remains almost identical.

Both doorbell models have a built-in Reset button, but it can be found in a different location, and the coloring is different.

Here’s how to factory reset your Ring Doorbell:

• Determine if you have a Ring 1 or Ring 2 model.
• For Ring 1, locate the orange button on the back.
• For Ring 2, find the black button on the front panel.
• Press and hold the button for about ~20 seconds.
• Release the button when the LED starts blinking.

Warning: All settings and content of the doorbell will be erased after the factory reset. 

7. Hardwire the Ring Doorbell to your System

If the Ring Doorbell is still refusing to charge, hardwiring it to your existing system can provide a stable power source, ensuring continuous battery charging. 

Properly connecting the Ring Chime Kit and doorbell terminals will consistently charge the battery, without having to unmount each time the battery level drops to zero.

Step #1 Install and Connect the Ring Chime Kit

The Ring Chime Kit, or “Chime Adapter,” adjusts the transformer voltage to compatible levels (16–24V AC) for your chime and hardwired Ring Doorbell and prevents power issues. 

So, turn off the circuit breaker, locate the chime unit (often in a hallway or living room), remove its cover, and identify the “FRONT” and “TRANS” terminals. 

Now, connect the yellow wire from the kit to “FRONT” and the green wire to “TRANS,” secure the connections, and test after restoring power.

Step #2 Secure the Ring Doorbell Terminal Wiring

Hardwired Ring Doorbells require two wires— “TRANS” for main power from the breaker and “FRONT” to link to the chime.

So, turn off the breaker, remove the doorbell with a prying tool, locate the terminals on the mounting plate, and disconnect the “TRANS” wire. 

Wait 15–20 seconds, then reconnect it, and finally reconnect the “FRONT” wire to the doorbell.

Note: If you are inexperienced with the wiring of your installation, consult with a technician.

8. Install a Ring Quick Release Battery Pack

If you are still wondering, “Why isn’t my Ring Doorbell charging?”, models like the Ring Video Doorbell 2 use a Quick Release Battery Pack, which can often be the cause.

Early indications of issues with the battery pack include frequent reboots, response issues, and inability to charge. 

Step #1 Purchase the Quick Release Battery Pack

You can order a brand new quick-release battery pack from the official Ring store page that’s compatible with your model and compartment.

The product is compatible with all Ring models and can be replaced seamlessly, without reaching out to a technician. 

Step #2 Install the Quick Release Battery Pack

To install the new battery pack, remove the faceplate of your Ring Doorbell by gently pulling it off, press the quick-release tab to remove the old battery, and install the new pack.

Double-check if the pack has clicked in the compartment and reinstall the faceplate.