Wyze Doorbell v2 Not Recording Events? (Quick Fixes!)

When your Wyze Doorbell v2 not recording events and continuously fails to capture activity, it can significantly compromise the security of your property. 

Well, this article offers tailored solutions to identify and address the recording issue of the Wyze Doorbell v2 through several solutions in less than 5 minutes.

Let’s get started!

Wyze Doorbell v2 Not Recording Events – 9 Expert Methods!

Note: Have you tried creating motion in front of the camera to test the recordings?

1. Configure the Motion Recording Settings

A misconfigured event recording setting might be the reason why the Wyze Doorbell v2 fails to capture motion and thus produce a recording.

All of these settings are customizable through the Wyze mobile application on your Android or iOS smartphone.

Here’s how to configure the motion recording settings:

• Open the Wyze app and go to the Wyze Doorbell V2 settings.
• Press on “Event Recording” to access the recording options.
• Enable the “Motion” setting to enable motion-based recording.
• After that, select “All Events” to ensure all motion is detected.
• Now, navigate to the “Customize Detections” section below.
• Check both “Tag” and “Notify” in the “Other Motion” section.

So, to determine if any of the changes have taken effect, walk in front of the Wyze doorbell and check if there is a motion trigger.

If so, the camera should start recording on the microSD storage, which can be viewed through the Wyze mobile application. 

2. Modify the Wyze v2 Detection Settings

Wrongly configured motion detection settings may cause the Wyze doorbell to miss some, if not all, motion events.

The settings consist of a motion detection sensitivity and motion detection zone as per standard for most video doorbells and can be configured via “Detection Settings”.

2.1 Motion Detection Sensitivity:

Sensitivity controls how much motion triggers the recording, and if it’s too low, the doorbell may skip events.

In “Detection Settings,” go to “Motion Detection,” slide the sensitivity to ~50–60 (on a 1-100 scale), and then test if the Wyze v2 doorbell records movement.

2.2 Motion Detection Zone:

Detection zones focus recording on specific areas, like your porch, and avoid irrelevant motion, such as street traffic.

In “Detection Settings”, select “Detection Zone” and disable the zone first to test, then draw a new grid over your target area and save.

Note: You can test with a variety of motion detection configurations that match your preference!

2.3 Cam Plus AI Detection:

The Cam Plus AI Detection can pinpoint specific objects like people or packages, but requires an active Cam Plus subscription to function.

This feature might occasionally disrupt the doorbell’s built-in sensor, leading to missed recordings.

In the Wyze app, go to the “Event Recording” tab for your Wyze Doorbell V2, locate the Cam Plus AI Detection settings, and turn off all sliders by switching them to “Off”.

This will temporarily disable AI detection!

Reminder: Test to see if the doorbell now records events without interference from the feature!

3. Clear the Wyze v2 Recording Schedules

A conflicting event recording schedule might be why your Wyze Doorbell V2 is not recording events, as it may only activate during certain hours.

The goal is to either deactivate all recording schedules or configure a schedule for the Wyze Doorbell that records throughout the entire day.

Follow these steps to clear the schedules of your Wyze v2:

• Open the Wyze app and go to the Wyze Doorbell V2 settings.
• Press “Event Recording,” then select the “Schedule” option.
• Scroll down and check if any specific recording times are set.
• Toggle the “All Day” button to enable continuous recording.

Tip: You can configure all types of recording schedules through the “Event Recording” tab if you wish to preserve the storage of the camera or avoid unnecessary recordings. 

4. Reset the Wyze v2 Doorbell A/C Supply

A power shortage is among the prime suspects when the Wyze Video Doorbell v2 not recording motion.

Since the Wyze v2 doorbell is hardwired, flipping the circuit breaker can reset the power and potentially fix the recording issue.

Locate the circuit breaker connected to your Wyze Doorbell V2, turn it off for 20–30 seconds to fully discharge the system, then turn it back on to restore power.

After the reset, check the Wyze app to see if the doorbell starts recording events as expected.

5. Update the Wyze App & Doorbell

An outdated firmware or an app version could prevent the Wyze Doorbell v2 from recording, as they can introduce bugs that disrupt functionality.

You can check for updates of the Wyze app through the application store on your smartphone and use the app to update the Wyze doorbell.

Let’s start by updating the OS of the doorbell and app:

• Open the Wyze app, go to “Account”, and then tap “About”.
• Compare the current OS with the one in the application store.
• Update the app through the Google Play Store or App Store.
• Now, in the Wyze app, go to “Account” → “Firmware Update”.
• Update the Wyze doorbell to the most current firmware version.

Avoid Forced Firmware Update (Advanced)

• Open the Wyze app and go to Settings → Device Info → Firmware Version.
• Next, manually install firmware up to version 4.51.1.8444; avoid 4.51.1.9341.
• Disable Automatic Updates for the app in the Google Play Store or App Store.

Note: Ensure your phone and the Wyze doorbell have established a secure internet connection! 

6. Check the Phone Notification Settings

It might initially seem that the Wyze Doorbell v2 has failed to record, but the issue could be with the notification settings of your smartphone. 

Each time the Wyze v2 doorbell engages with motion detection, you will be notified over a push alert on your connected smartphone. 

If you have stopped receiving alerts but new clips are appearing under the “Events” tab, it might be that the notifications of the Wyze app have been suspended. 

Enable Wyze App Notifications on Android:

• Head to “Settings” → “Apps” and press on the Wyze app.
• Tap “Notifications” to enable all of the options for the app.
• Test by checking if the phone gets alerts for doorbell activity.

Enable Wyze App Notifications on iPhone:

• Head to “Settings” and tap on the Wyze application.
• Navigate to the “Notifications” tab in the app options.
• Activate “Allow Notifications” and test the recording.

Note: Disable all types of “Airplane” and “DND” modes on your smartphone!

7. Free Up SD Storage on the Wyze v2

A full storage could prevent the Wyze Doorbell v2 from storing any new recordings, particularly if the overwrite function has failed to delete older recordings.

Clearing out unnecessary or old recordings can free up space and ensure the doorbell has space to store new events properly.

Here’s how to view and manage the Wyze v2 recordings:

• Open the Wyze app and head to the “Events” tab.
• Tap the pencil icon and select the clips to remove.
• Press on “Delete” to clear the selected recordings.

Well, the overwrite function is enabled by default for any Wyze series and allows the doorbell to automatically uninstall old recordings and replace them with new ones. 

The overwrite function may stop working if there is an issue with the physical microSD card. 

8. Reseat the Wyze Doorbell v2 microSD

A loose or improperly inserted microSD could also prevent the Wyze doorbell from recording, as it relies on the card for local storage of recordings.

Reinserting your microSD card can ensure a proper connection and allow the Wyze v2 doorbell to save all of the motion events again.

• Power off the Wyze Doorbell V2 by flipping the circuit breaker.
• Now, remove the doorbell from its bracket by sliding it upward.
• Locate the microSD card slot and gently remove the SD card.
• After that, inspect the SD card for damage and firmly reinsert it.
• Remount the doorbell onto the bracket and secure it in place.
• Power on the Wyze v2 and check if it records events in the app.

Format the MicroSD Card Using a Computer (Advanced)

You can use a computer with an SD reader to format the microSD card to FAT32, a compatible format for the Wyze Doorbell V2.

Insert the card into the reader, open the PC disk management tool, select the card, and choose FAT32 from the formatting file system.

Now, follow the instructions to format the microSD card and place it back into the doorbell.

Keep in mind that the formatting procedure will erase all data on the microSD card. 

9. Reset the Wyze v2 Doorbell to Defaults

If the Wyze Doorbell V2 is not recording events, despite all other troubleshooting, a factory reset might resolve the issue by restoring the unit to default settings. 

The procedure clears underlying glitches with the doorbell and restores all functions to their default values, meaning the data loss by the reset is permanent.

Here’s how to factory reset the Wyze Doorbell v2:

1. Remove the microSD card inserted into the Wyze Doorbell V2.
2. Press the doorbell in, slide it up, and remove it from the bracket.
3. Ensure the doorbell is powered on via the hardwired connection.
4. Press and hold the SETUP button on the back for ~15 seconds.
5. Next, wait for the LED indicator to turn solid orange and release.
6. Reconfigure the Wyze Doorbell v2 through the mobile application.

Note: Now, reconnect the Wyze v2 doorbell to Wi-Fi and check the “Events” tab before testing!