Why Does My Hisense Roku TV Netflix Crashing? (Solved!)

We understand the frustration when Hisense Roku TV Netflix crashing and interrupts movie nights, but don’t worry.

This quick guide will help you identify and solve the crashing in minutes.

The reason why Netflix keeps crashing could be due to server problems, application cache data corruption, system issues, or networking.

We’ve prepared a few methods to address all of these.

Hisense Roku TV Netflix Crashing – 8 Guaranteed Ways to Fix!

Note: Test your Wi-Fi network and verify that your Hisense Roku TV Wi-Fi is not dropping out!

1. Check the Netflix Server Status

The first step is to check whether the problem with Netflix is global, meaning that the crashes are affecting everyone, not just you.

To justify this, check the Netflix server status, and if you see “Netflix is up!” then everything with the app is good, and the issue is on your side.

Well, if you see a message in red, reporting an ongoing issue, then don’t worry– the problem is global, and there is nothing you can do now.  

2. Restart your Hisense Roku TV

Another quick step is to reboot your Hisense Roku TV. Have you tried this?

If not, go ahead and power cycle the Hisense TV by unplugging it from the outlet for 60 seconds. 

Then, turn on the Roku TV and test whether Netflix will continue crashing. If yes, keep reading!

3. Update your Roku TV’s System

The next step is updating your Roku TV to the latest firmware version.

If your Netflix is crashing due to a firmware-related problem, chances are that other apps are also facing the same issue.

To update your Roku TV, follow these steps:

1. Press the “Home” button on your remote.
2. Then head to the “Settings” → “System”.
3. Select “Software Update” by pressing OK.
4. Choose “Check now” and wait for a scan.
5. If a new update is available, install it now.

Note: When the update is ready, reboot your Hisense Roku TV by unplugging it for 60 seconds!

4. Disable Roku’s Bandwidth Saver

If the Hisense Roku TV Netflix keeps crashing, perhaps the problem comes from the bandwidth saver, which is enabled by default. 

This feature performs several operations while streaming:

• Automatically stops streaming after ~4 hours of inactivity
• Interrupts any background streaming by halting data flow
• Producing potential problems with the networking settings

So, disabling the bandwidth saver on the Roku TV may easily stop your Netflix from crashing.

Here’s how:

1. Press the “Home” button on the Roku remote.
2. Go down and choose “Settings” → “Network”.
3. Select “Bandwidth Saver” and set it to “OFF”.

When you’re ready, test whether Netflix is still crashing!

5. Clear Hisense Roku TV’s Cache

If you continue to experience unexpected crashes with the Netflix application, it’s time to clear the cache data, which could be the culprit.

The cache data contains files used by the system to speed up certain application processes such as logging in, as well as settings and metadata.

When the cache data gets corrupt, it may produce performance issues, crashing or freezing.

Clearing the cache will sign you out from the Netflix app and revert all in-app settings to default.

To clear the cache on Roku TV, go to the home screen and:

• Press “Home” 5 times
• Press “Up” 1 time
• Press “Rewind” 2 times
• Press “Fast Forward” 2 times

When ready, unplug the Hisense Roku TV from the power for 60 seconds, and then test Netflix!

Note: You can’t clear the cache data for only Netflix!

6. Reinstall the Netflix Application

Another efficient way to resolve Netflix crashing on Roku TV would be to completely uninstall the Netflix app and download a fresh version.

This will log you out of the Netflix account.

• To remove the Netflix app, highlight the channel from the home screen, press the Star (*) button on the remote, and choose “Remove Channel”.

• To install the Netflix app, press the “Home” button, go to “Streaming Channels”, locate Netflix, and select “Add channel”.

Note: You can also remove channels from the Roku app by going to Devices → Channels → Netflix → Remove Channel.

7. Review the Netflix Crashing Log

If your Netflix keeps crashing on Hisense Roku TV, and you have no idea why, you should try to record the logs while your application crashes.

This is possible through a Command Prompt on Windows or a Terminal for Mac/Linux. 

The debugging logs will reveal a detailed report of what’s going on while the Netflix app crashes, which will help you determine how to proceed.

The issue could be related to memory leak, lack of available RAM, or other system problems.

We’ve prepared a detailed step-by-step guide on how to collect and read the logs!

Step #1 Enter the Developer Mode

On your Hisense Roku TV, go to the home screen and press Home (x3), then Up (x2), next Right (x1), then Left (x1), again Right (x1), again Left (x1), and finally Right (x1). 

You will see the developer mode screen, so note down the IP address that is shown and choose “Enable installer and restart.”

Step #2 Connect to Debug Console

On your Windows, Mac, or Linux, open the CMD (Command Prompt) or Terminal and type:

telnet ROKU IP ADDRESS 8085

You must replace the ROKU IP ADDRESS with the address noted in the previous step.

So, the command line should look like this: “telnet 192.168.1.0 8085”. When you’re ready, press Enter.

Note: If you’re using Windows and this is not working, download and install PuTTY, which is a terminal emulator, and insert the same command there.

Step #3 Run Netflix While Debugging

If the procedure works, you’ll now have a real-time debugging console recording everything your Hisense Roku TV does.

This means that now, you’ll need to reproduce the problem by running Netflix and waiting for the app to crash. 

When your Netflix application crashes, the debugger will clearly display the error messages that are causing the application problems.

Step #4 Troubleshoot App Accordingly

There are a few things the debugging console would show:

• Out of Memory: Your Hisense Roku TV is running out of available RAM, and Netflix is crashing–close or uninstall apps to relieve memory.
• DNS Error: There is a problem with connecting to your DNS, so changing your network router DNS to Google’s (8.8.8.8/8.8.4.4).
• Timed Out: Anything with the word “connection” in it means that your Roku TV is not securely connected to the internet.
• Unhandled Exception: There are missing or corrupt files within the Netflix app; hence, a clean reinstallation is required.

Note: If you’re unsure of how to proceed or nothing helps, collect the logs and report the issue to Roku Customer Service.

8. Factory Reset Hisense Roku TV

If nothing works and your Hisense Roku TV Netflix is crashing after everything you have tried, perhaps you need to perform a factory reset.

This operation will erase everything from your Roku TV and revert ALL settings to default, so be cautious.

Here’s how to factory reset your Roku TV in easy steps:

1. Press the Home button on the remote control.
2. Move left, choose “Settings”, and scroll down.
3. Go to “System” → “Advanced system settings”.
4. Choose “Factory Reset” → “Factory reset everything”.
5. Insert the PIN code shown below the number pad.
6. Select “OK” and choose “Start factory reset”.

You will see the Hisense Roku logo, and after about 60 seconds, your Roku TV will be reset.

Now you need to carry out the initialization setup, install Netflix, and check whether it crashes.