Your Onn Roku TV Netflix Crashing? (Let’s Fix It Fast)

Is your Onn Roku TV Netflix crashing? We have a comprehensive guide containing all solutions!

Often, the crashing of particular or multiple apps emerges from an outdated OS, issues with the Wi-Fi/Ethernet, or most often, a cache-related problem.

There’s a list of things to try if Netflix keeps crashing:

Keep reading for more details on the solutions from above!

Onn Roku TV Netflix Crashing – Proven Ways to Fix

Tip: Check if Netflix is down by going to the official outages page of the Netflix help center!

1. Clear the Cache of the Netflix App

The first and easiest solution for the repeatedly crashing Netflix app on your onn Roku TV is to clear the piled-up app cache.

The longer you’ve had Netflix installed on the TV and used it, the more excessive cache data would pile up, resulting in performance problems with the platform.

Here’s how to effortlessly clean the cache of the Netflix app on your TV:

1. Go to “Settings” and access the “System” tab in the menu.
2. Navigate to “Advanced system settings” and go to “App.”
3. Then, select “Netflix” from the list of installed applications.
4. Choose “Clear cache” and wait until all temporary files clear.
5. Optional: Repeat for any other apps that are also crashing.

Clearing the cache must be done occasionally to prevent performance issues in the future.

So, repeat this operation once or twice a month to prevent performance issues with the applications.

Important: Clear the Roku Cache!

If only clearing Netflix’s cache did not have any effect, there’s a way to eradicate all excess files stored on the device.

So, input the following combination on your Roku remote:

1. Ensure you’re at the home screen of the onn Roku TV.
2. Tap on the “Home” button 5 times using the Roku remote.
3. Press the “Up” button once and then the “Rewind” twice.
4. Tap on “Fast Forward” twice and wait for the finalization.

Note: As soon as you’re done, the TV’s screen will freeze for approximately 30 seconds and then the device will reboot. 

2. Inspect the onn Roku TV’s Internet Status

There’s a high probability that Netflix will crash due to fluctuations in the Wi-Fi connection.

Consequently, the next step is to ensure the TV maintains an appropriate connection to the Wi-Fi, by consulting with the network settings of the device.

Here’s how to ensure the onn Roku TV is connected to the internet:

1. Press the “Home” button on the onn Roku TV’s remote.
2. Next, scroll to the “Settings” tab and choose “Network.”
3. Select the “Check Connection” button in the category.
4. Wait until the TV validates the connection to the network.

Note: If the TV is disconnected, you will not see the “Check connection” button again.

How to Connect Onn Roku TV to Wi-Fi or Ethernet?

If the Roku TV is disconnected, follow these steps to re-establish the internet:

1. From the Roku home screen, navigate to “Settings.”
2. Select “Network” and scroll to the bottom of the tab.
3. Choose “Wireless (Wi-Fi)” or “Ethernet” in the menu.
4. Press on “Set up new Wi-Fi/Ethernet Connection.”
5. Follow the on-screen steps to finalize the connection.

If you’re pairing over Ethernet, ensure the network cable is securely attached both to the TV and the network router or gateway. 

3. Update the Onn Roku TV’s Firmware

A simple, yet effective solution for the onn Roku TV Netflix crashing is to update the device’s firmware version.

Falling behind on firmware versions could result in problems with all installed apps, including Netflix, and lead to lasting issues with other TV functions.

Here are guided instructions on how to update the TV’s firmware version:

1. Press “Home” on the onn Roku TV remote control.
2. Scroll downwards and choose the “Settings” icon.
3. Select “System,” then “Software Update” in the tab.
4. Press on “Check Now” and wait until for a detection.
5. If a new firmware is found, the TV will update by itself.

Before initiating the OS update, ensure the onn Roku TV sustains a reliable connection to the internet, either by Wi-Fi or Ethernet. 

Note: If there are drops or inconsistencies in the connection, it is possible for the update to fail or not upload entirely. 

4. Re-Add the Netflix Channel On Roku

The Roku OS uses channels instead of applications and re-adding the Netflix channel might actually solve the problem.

The process is fairly easy and doesn’t take longer than 30 seconds.

 Follow these steps to re-add the Netflix channel on your onn Roku TV:

1. Press “Home” on your onn Roku TV’s remote control.
2. Next, select the Netflix app from the on-screen menu.
3. Press the star “(*)” button on the remote for options.
4. Go to “Remove Channel” and select “Remove” again.
5. Choose “Streaming Channels” from the home screen.
6. Then head to “Movies & TV” and then select “Netflix.”
7. Select “Add Channel” and wait until the app gets added.
8. Choose “Go to channel” and check if Netflix is crashing.

• After re-adding the channel, perform a system reboot by going to “Settings” → “System” → “Power” → “(Optional) Skip” → “System restart.”

Your onn Roku TV will now power off and relaunch the OS along with all of the necessary services. 

Note: You will be prompted to sign in to your account again after re-adding the application! 

5. Reset Operation via Secret Menu

An unpopular but extremely effective method to address the Netflix keeps crashing on onn Roku TV problem is to use the Roku OS’s secret menu to reset all the software operations.

You can relaunch most global services such as the checks for software updates, and the RPNS, and even re-fetch the config manually.

Here’s how to access the secret menu and reset the operations:

1. Press the “Home” button on the Roku remote for 5 times.
2. Then, press “Up,” “Right,” “Down,” and the “Up” arrows.
3. Once in the secret menu, select the “Reset/Refresh” tile.
4. Choose the “Reset software update check” in the menu.
5. Proceed with  “Reset RPNS” and then with “Refetch config.”

Now, give the onn Roku TV several seconds, exit the secret menu, and conduct a power cycle by disconnecting the TV from the outlet. 

Note: After waiting for a full 60 seconds, plug the power supply cable back in and check if the Netflix app runs without issues. 

6. Restore Roku TV to Factory Defaults

If all else fails, and you’re still unable to watch Netflix uninterruptedly, it’s time for a factory reset.

This is one of the more drastic solutions, as it will erase all settings and content on the TV, resulting in irreversible changes.

Here’s how to restore the onn Roku TV to factory defaults:

1. Ensure the TV is powered on and go to “Settings.”
2. Choose “System” → “Advanced system settings.”
3. Navigate to “Factory reset” from the on-screen tab.
4. Choose “Factory reset everything” in the settings.
5. Enter the default “0000” code to initiate the reset.

Note: If you’ve assigned a different parental code, use the new value instead, otherwise, use the default “0000” value to unlock the TV’s factory reset menu.