Samsung Soundbar WiFi Disconnected? (Best Ways To Fix)

If your Samsung soundbar WiFi disconnected, and you cannot connect back, in this guide we will help you diagnose and resolve the problem.

We’re going to investigate each possibility in an in-depth manner and guide you through all the possible solution methods in under five minutes.

If your Samsung soundbar is disconnected from the Wi-Fi and can’t connect back, start by checking whether the Wi-Fi mode is enabled.

If yes, verify that the soundbar is paired with the SmartThings app, and ensure you’re using a 2.4 GHz Wi-Fi network.

We’re only scratching the surface here, so keep reading!

Samsung Soundbar WiFi Disconnected – Get Connected Now!

Tip: Follow the steps chronologically!

1. Set Your Soundbar to Wi-Fi Mode

The first and most important step is to ensure that your Samsung soundbar is set to the “Wi-Fi” mode, which is possible via the “SOURCE” button.

One of the few things that can prevent your Samsung soundbar from connecting to the Wi-Fi is not being set to the “Wi-Fi” software mode.

So, if you’ve accidentally pressed the Source button while moving or relocating the soundbar, it’s understandable why the device is now disconnected.

The source button is typically located on the back of the soundbar, but you can also use the one found on the remote control.

Generally, you need to ensure that the display of the soundbar is showing “Wi-Fi” or a Wi-Fi icon, based on the model.

Note: If the Samsung soundbar is paired with the SmartThings app, and the Wi-Fi is accessible, the device should automatically reconnect to the Wi-Fi.

2. Connect Soundbar to SmartThings

Another reason why your Samsung soundbar disconnected from WiFi is because the device is unpaired from the SmartThings app.

So, go ahead into the Samsung’s SmartThings app and check whether the soundbar appears in the dashboard.

If not, you’ll need to go through the setup process!

Here’s how to set up your Samsung soundbar in the SmartThings app:

Verify that you have the latest version of SmartThings.
Ensure your mobile device is connected to your Wi-Fi.
If not signed in already, log into the Samsung account.
Tap the “Add” (+) on the top-right corner of the screen.
Now you can find your soundbar from nearby devices.
OR scan the QR code for direct application recognition.
Select the preferred pairing method and follow the steps.
When prompted, press the Volume Down for verification.
Select the Wi-Fi network that your mobile is connected to.
Name the Samsung soundbar and the setup is complete.

If paired successfully, the Samsung soundbar will show on the home screen of the SmartThings app, hence you’re connected to the Wi-Fi.

If, however, the connection fails and the soundbar’s pairing with the Wi-Fi is not completed, it’s likely that you’re facing other networking problems.

Tip: You can also pair your Samsung soundbar by manually finding the device from the app!

3. Verify Broadband/Wi-Fi Connection

If your Samsung soundbar is disconnected from the Wi-Fi, it’s very likely that the problem either comes from the Wi-Fi or your broadband.

Put simply, if the Wi-Fi is not accessible, the soundbar will disconnect and remain unable to reconnect until your wireless network becomes accessible.

3.1 How to Test Wi-Fi Network?

To justify this possibility, very quickly, disable the 4G/5G on your mobile and connect to the Wi-Fi to test whether you can access the web.

If not, that explains the entire issue with your soundbar.

3.2 How to Refresh Your Wi-Fi?

If you’ve identified that your Wi-Fi is not accessible, here are a few ways to fix this problem:

Power cycle your network router for 60 seconds.
Disconnect and reconnect the broadband cable.
Get in touch with your ISP if the network is down.

If your Wi-Fi is accessible by your mobile, but not with your Samsung soundbar, there might be interference or distance-related problems.

Let’s keep reading…

4. Shorten the Wi-Fi Signal Proximity

If you’ve recently relocated your Samsung soundbar or your router, chances are that there is a form of interference or distance-related problems.

If you’ve justified that your mobile device has access to the Wi-Fi, but your soundbar can’t connect, you might have to relocate the devices.

The maximum distance for a strong wireless connection between your router and soundbar is 15 feet, but we recommend positioning the soundbar even closer.

This is only temporary, so you can justify whether the problem comes from a distance or something else is causing the issue.

Quick Tip: You can relocate your soundbar or router, based on which one is easier to move!

5. Reinstall Your SmartThings App

The SmartThings app is the bridge between your Samsung soundbar and the Wi-Fi network of your router, so if something is wrong with the app, the soundbar won’t connect.

Hence, if your Samsung soundbar just disconnected and won’t get connected, reinstalling the app will help.

Here’s how to reinstall the SmartThings application in easy steps:

On iOS, tap and hold the app and “Remove this App.”
On Android, go to Google Play → Profile → Manage.
From there, you will be able to uninstall the application.
When the app is gone, download it through your store.
For iOS, go to the App Store, for Android, Google Play.

When the app is cleanly reinstalled, you will need to sign into your account and pair your Samsung soundbar.

Then, you can select your Wi-Fi network and re-attempt the connection.

If it’s not working, continue reading…

6. Verify You Are Using 2.4 GHz Wi-Fi

Although Samsung soundbars are supposed to support and work via a 5 GHz wireless network, there is a known issue.

If you’re attempting to connect the soundbar to a 5 GHz Wi-Fi, instead of a 2.4 GHz frequency network, the Wi-Fi will simply not appear in the list of available networks.

The same goes if you’ve recently changed the frequency of your Wi-Fi from 2.4 GHz to 5 GHz in the router settings or you’ve enabled the “Smart Connect” feature.

6.1 How to Know My Wireless Frequency?

There are a few ways to check whether your Wi-Fi is 2.4 GHz or 5 GHz, the easiest of which is through your mobile device’s settings.

When you open the Wi-Fi list, there is a cogwheel button next to the Wi-Fi, which reveals the properties of the network and shows the Wi-Fi frequency.

Another way would be by logging into your network router’s interface, which will be explained next…

Note: On iOS phones, this information is not provided in the settings, hence you would need to download a Wi-Fi Analyzer app from the App Store.

6.2 How to Change My Wi-Fi Frequency?

You can find the frequency of your Wi-Fi as well as switch from 5 GHz to 2.4 GHz through the router’s settings.

You need to log in from a computer connected to the router by inserting the address “https://192.168.1.1/” into your web browser and signing in by using admin/admin.

When you sign into your router’s GUI settings you’ll need to locate the Wireless Settings or the Advanced Wireless Settings from where you can change the frequency.

What you need to do is to ensure that your Wi-Fi is set to 2.4 GHz instead of 5 GHz.

Important: Many routers have an option that combines both Wi-Fi frequencies into one network, which often causes issues with devices that only work with 2.4 GHz Wi-Fi.

7. Reset Samsung Soundbar to Default

If nothing helps and WiFi disconnected Samsung soundbar unexpectedly, perhaps it’s time to perform a factory reset.

This reset operation will erase all in-app settings, disconnect the soundbar from your SmartThings, and provide you with the opportunity to set it up from scratch.

Here’s how to factory reset the Samsung soundbar in easy steps:

First, locate the Volume Up and Volume Down buttons.
Press and hold the buttons simultaneously for 7 seconds.
Release when the soundbar displays “INT” on the screen.

That’s it. When your Samsung soundbar is reset to factory defaults, you can carry out the setup from scratch and connect the device to your Wi-Fi.

Note: If this method doesn’t work and your Samsung soundbar doesn’t reset, look for the exact instructions online or consult the user manual.

Wrapping Up

Hence, if your Samsung soundbar WiFi disconnected suddenly, ensure that the “Wi-Fi” mode is activated and it’s paired with the SmartThings app.

If you can’t get connected, check your Wi-Fi, ensure that you’re using 2.4 GHz Wi-Fi frequency, or reset the Samsung soundbar.

Finn Wheatley

Finn Wheatley, a Master’s graduate in Computer Science from UCL, London, honed his skills at small data science consultancies. There, he helped large corporations enhance their data capabilities by deploying cutting-edge machine learning analytics and resolving technical hurdles.