JBL Charge 5 Speaker Won’t Turn Off? (Instant Solutions)

jbl charge 5 speaker won't turn off

The JBL Charge 5 speaker won’t turn off, and you don’t know why? We’ve got you covered!

If pressing the JBL Charge 5 “Power” button does not do anything, and your speaker won’t turn off, there are multiple possibilities indicating a startup/power issue with the device.

This guide will help you decipher the speaker’s mysterious fault and provide trustworthy expert resolutions.

Let’s review some of the best steps you need to undertake:

If the JBL Charge 5 refuses to power off, force a restart of the system and inspect the “Power” button for any obstructions.

If the fault persists, exit the “Wired” or “Service” mode of the JBL speaker, start a system reset, and fully deplete your internal battery.

We’re only scratching the surface here! So, continue reading!

Why Does JBL Charge 5 Won’t Turn Off After Pressing “Power”?

jbl charge 5 won’t turn off

Here’s what prevents the JBL Charge 5 from turning off:

  • The speaker has entered “Wired” or “Service” mode.
  • The “Power” button of the JBL is stuck or obstructed.
  • An issue with the speaker’s system or audio settings.
  • Existing wireless or wired connection of the JBL unit.
  • A malfunction of the speaker’s hardware/motherboard.

Let’s get into troubleshooting, shall we?

JBL Charge 5 Speaker Won’t Turn Off – Fixed in 7 Steps!

1. Exit “Wired” or “Service” Mode

If the JBL Charge 5 speaker does not respond to any presses of the “Power” button, there’s a chance that the device might have entered “Service” or “Wired” mode. 

exit “wired” or “service” mode

While this mode is active, the JBL Charge speaker will be only capable of receiving power and playing music through a wired USB connection.

So, this sometimes deactivates crucial device features and may prevent you from turning the speaker off.

Follow these instructions to exit the JBL Charge 5’s “Wired” mode in easy steps:

  1. Connect the JBL speaker to a charging cable and A/C source.
  2. Hold the “Bluetooth” and “Play” button for at least 10 seconds.
  3. Next, release the buttons after the speaker blinks or powers off.

While within “Service” mode, the speaker will be consuming minimal amounts of power, so the remaining battery may last for much longer than usual.

However, if the speaker is playing audio while within the mode, the battery consumption will slightly accelerate.

Note: The “Service” or “Wired” mode can be entered the same way as it is exited!

2. Shutdown the Speaker’s System

shutdown the speaker’s system

If you’re still unable to power off the JBL speaker, you should attempt to force a shutdown of the device system.

You can refresh the system of the speaker with the assistance of the built-in “Power” button, used to turn the device on/off when pressed.

To shut down the JBL Charge 5 properly, hold the “Power” button for 15–20 seconds, after connecting it to the charger.

Even if the speaker flashes or the LED pattern changes, do not release the button before your speaker powers off. 

Alert: The LED ring of the power button may flash or flicker after release!

3. Unpair Existing JBL Connections

Perhaps your JBL Charge 5 won’t shut off due to existing wireless or wired connections with third-party devices.

Thus, to ensure the power-off procedure is not canceled by an existing connection, the next step is to disconnect or unplug the JBL speaker from your nearby devices.

unpair existing jbl connections
  • To disband all wired connections, ensure no cables are plugged.
  • To disband a wireless connection, manually unpair the speaker.

To ensure the speaker does not pair back automatically, you should also forget JBL’s connection from the “Bluetooth” settings of your device.

Remember that erasing the JBL speaker wireless profile will erase all pre-configured settings and require initial setup again with a source device.

Note: Do not pair or physically connect the speaker to another device before solving the issue!

4. Check Charge 5’s “Power” Button

The most common cause for startup or power-off issues with the JBL Charge 5 speaker is a stuck or defective “Power” button.

As the power button is the only method for regulating the Charge 5’s power state, the next step is to thoroughly inspect the button for any obstructions.

check charge 5’s “power” button

Follow these instructions to remove any “Power” button obstructions:

  1. Apply rubbing alcohol or cleaning solution to an ear stick.
  2. Remove some of your ear stick’s cotton to ensure it fits well.
  3. Next, insert the ear stick into your “Power” button’s crevices.
  4. Quick Tip: You can also use a toothpick for such a cleaning.
  5. Wait until the button fully dries up before trying to power off.

For a better inspection, it is advised to remove the speaker’s back panel and inspect the internal contact pins of the “Power” button.

It takes some technical knowledge, so ensure you have all the necessary instruments and the speaker battery has been depleted before disassembling.

WARNING: Taking the speaker apart results in a warranty void, losing coverage of your JBL product, and you will be unable to request repairs.

5. Initiate the Speaker System Reset

Perhaps, it is possible to address the speaker’s power issue by forcing a factory reset on the speaker’s system.

So, by holding a specific combination of buttons on the speaker’s hardware, you can automatically revert all settings of the JBL Charge 5 speaker to factory default values.

initiate the speaker system reset

This might resolve your power state problem!

Here’s how to start and finish a system reset on the JBL speaker:

  1. Connect the JBL Charge 5 speaker to the power supply.
  2. Hold the “Volume Up” and “Play” buttons simultaneously.
  3. Keep holding until the power button’s LED ring lights up.
  4. Wait until your JBL Charge 5 produces an audible prompt.
  5. Attempt to power off the speaker or pair it over Bluetooth.
  • If the system reset is successful, all the remembered wireless connections of the speaker will be erased.

You will have to set up the device initially and reconfigure all the audio settings it had before the factory reset.

Note: The factory reset may last for up to 1–2 minutes based on how long the LED stays on!

6. Refill the Speaker’s Battery Capacity

The JBL speaker could be refusing to power off due to a low electricity charge or issues with the internal battery.

A potential method to rule out issues with the charging equipment or the battery of the speaker is recharging the device to maximum capacity and forcing a system shut down.

refill the speaker’s battery capacity
  • On average, it takes between 30 minutes to 1 hour for the JBL Charge 5 speaker to charge from 0% up to 100% battery capacity.

Assuming your JBL Charge 5 is between 20% and 50%, the battery should be fully recharged in under 40 minutes, allowing you to attempt to power it off.

Note: You will be able to track the battery’s charging status through the built-in LED indicators!

7. Deplete JBL Charge 5’s Battery

A timely but unfailing solution is to wait until the JBL Charge 5 speaker’s battery is completely drained.

This may take up to several hours based on when was the last time you charged the JBL Charge 5 speaker, but eventually, the device should power off and resolve the entire fuss.

deplete jbl charge 5’s battery

Well, a faster way to drain the JBL’s battery is by connecting it over a wired USB or wireless Bluetooth connection and blasting music until the device powers off by itself.

It takes much longer to simply wait until the JBL Charge 5 loses battery capacity, without playing any audio.

Note: The battery consumption rate of the speaker increases over 2 or 3 times while paired!

Quick Recap

If the JBL Charge 5 speaker won’t turn off, ensure the device is not in “Service/Wired” mode, inspect the “Power” button, and initiate a system reset on the speaker.

If the fault continues, fully deplete the speaker’s remaining battery.

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