JBL Charge 5 Won’t Charge? (Here’s The Easy Fix!)

Your JBL Charge 5 won’t charge, and you’re looking for a solution? This is the right place!

In an abundance of cases, a charging fault with the JBL speaker is related to a fault with the charging equipment or an internal battery fault.

Respectively, we recommend these steps:

So, keep reading for a thorough breakdown of the solutions!

Top 6 Proven Solutions When JBL Charge 5 Won’t Charge

Note: Some of the steps will void your JBL Charge 5 speaker’s warranty

1. Force Reboot the JBL Charge 5

There is a simple procedure to jump-start your JBL Charge 5 and determine if the battery experiences an issue processing the electricity. 

Follow these simple steps to force reboot the JBL Charge 5:

1. Connect the JBL speaker with the charger and wait 5 seconds.
2. Press and hold the “Power” button for about 10–15 seconds.
3. Release once the JBL’s LED flashes or the device powers on.

For the forced reboot to have an effect, your speaker must be connected to the charger and the “Power” button must be held for exclusively 10 or more seconds.

So, releasing the button early may prevent the speaker from starting up and indicate if there is a JBL Charge charging issue.

2. Inspect the Charger’s Connections

The second most important step is to ensure the speaker’s charger is securely connected on both ends.

The JBL Charge 5 uses a standard USB type-C cable to connect with the power adapter and then into the electrical outlet. 

There is a total of three connections you must validate:

• The connection between the USB-C cable and the speaker.
• The connection between the USB-C cable and the adapter.
• The connection between the power adapter and the outlet.

Note: If neither of the charger’s connections are in a loose or bad state, proceed with the next step, the issue could be caused by the power source!

3. Change the Speaker’s Power Outlet

One of the leading reasons why the JBL Charge 5 won’t charge is power insufficiency or technical issues with the outlet.

For this step, we recommend transferring your JBL speaker’s equipment next to an alternative outlet and testing the charging. 

How to Identify a Faulty Power Outlet?

So, the most effective way to know if an outlet in your home has gone bad is by connecting any low-voltage electrical device.

This could be your phone’s charger, a lamp, or even a kitchen appliance that you’re certain works.

Then, if the device does not start or keeps experiencing interruptions, you will know for certain that the outlet has gone bad.

Test Without Third-Party Equipment:

To really know whether your speaker’s charger works or not, it’s strongly recommended to disengage all third-party equipment, prior to conducting tests. 

If any of the power strips, cord extenders, or other A/C dividers have malfunctioned, it will deceive you into thinking that there’s a problem with the speaker.

4. Factory Reset the JBL Charge 5

Another quick and effective way to resolve the JBL Charge 5 not charging problem is to conduct a factory restoration.

Similar to the forced reboot, this process will shut down your speaker but instead of rebooting, all of the pre-configured settings and Bluetooth connections will be erased.

Here’s how to perform a factory reset on the JBL Charge 5:

1. Connect the JBL speaker to the charger and wait 10 seconds.
2. Optional: Turn on the speaker if there’s any battery remaining.
3. Next, hold the “Volume +” and “Play” buttons at the same time.
4. Release the buttons after 3–4 seconds or once JBL turns off.

Note: The shutting down of the speaker indicates that the factory reset was a success, so wait for at least 30–35 seconds.

5. Replace Faulty Charging Equipment

The next step is quite essential and requires testing if the charging cable or the power adapter has gone faulty.

A potential fault with either of the speaker’s charging components may result in issues with the charging process.

For this purpose, we advise preparing a replacement USB type-C cable and a compatible 6V-12V power adapter.

5.1 How to Replace JBL Charge 5 Charging Cable?

To replace the charging cable, disconnect one end from the adapter and unplug the other from the back of the speaker.

Now, install the new charging cable and ensure it has securely clicked in on both ends before testing the speaker. 

5.2 How to Replace JBL Charge 5 Power Adapter?

In order to test with a new power adapter, ensure it is compatible with the type-C cable first.

A large amount of USB type-C cables tend to have the same connectors on both ends, meaning the adapter must have a USB type-C port in order to be compatible.

Note: To accurately diagnose if either of the components are faulty, first test with the replacement power cable and then the replacement adapter.

6. Temporarily Reinsert the Battery

Fortunately, the Charge 5 is one of the few models where the internal battery is accessible and can be removed relatively simply.

However, do keep in mind that such action would void the speaker’s warranty if it’s still active. 

The battery uses a non-detachable cord to connect to the motherboard and power on the speaker’s system. 

Here are the simple instructions to remove the JBL speaker’s battery:

1. Use a prying tool or something thin and sharp to remove JBL’s shield.
2. Next, uninstall the three screws holding the speaker’s battery in place.
3. Carefully unclip the battery compartment from the holders in the device.
4. Next, disconnect the battery’s power jack from the motherboard unit.
5. Lift the battery upwards from the compartment and place it on the side.
6. Wait for 30–45 seconds while the JBL speaker’s battery is uninstalled.
7. Place the battery back in and plug it into the JBL speaker’s motherboard.

If the speaker still doesn’t respond to interactions or shows any signs of life, the problem could be battery-related.

The Charge 5  uses a 7800mAh Type Li-ion 3.7V rate voltage battery, and you can find those in online stores such as Amazon.