Wyze Doorbell V2 Keeps Going Offline? (Easy Fixes!)

Whether you are waiting for a delivery or for someone to come, noticing that the Wyze doorbell v2 keeps going offline diminishes the security of your home.

The issue is often related to Wi-Fi, interference, or network problems that we will thoroughly investigate and address to ensure the proper Wyze performance.

Let’s get started!

Wyze Doorbell v2 Keeps Going Offline – 8 Expert Solutions!

Note: You can check the connection quality of the doorbell at the Wyze app → “Device Info” → “Signal Strength”.

1. Discharge the Doorbell Installation

A power glitch might be causing connectivity issues with your hardwired Wyze Doorbell v2, and resetting the circuit breaker can help resolve this problem.

This method discharges the system to restore a consistent power supply to the doorbell.

• Search for the circuit breaker box in your garage, basement, or attic.

Turn off the circuit breaker connected to the Wyze doorbell v2, wait ~30 seconds, then flip the circuit breaker switch back to “On”.

You can check the Wyze application to confirm the doorbell is back online and functioning properly after the power reset.

Note: The Wyze v2 doorbell should reconnect automatically after the power reset. 

2. Change the Wyze v2 Wi-Fi to 2.4 GHz

If you’ve set up your Wyze Doorbell v2 on a 5 GHz Wi-Fi, you may be facing connectivity issues since the device does not support the 5 GHz frequency. 

The Wyze v2 can only connect with 2.4 GHz Wi-Fi networks, so switching to the band through the Wyze mobile application can address the connection problem.

Follow these steps to change the Wi-Fi of your Wyze v2:

• Open the Wyze app and tap on Wyze Lock Gateway.
• Access the Settings, then pick Update WiFi Network.
• Follow the on-screen steps to pick a 2.4 GHz network.
• Save the changes and wait for the doorbell to reconnect.

Note: Verify the router is online before changing the Wi-Fi of the Wyze v2 doorbell.

3. Update the Wyze App & Doorbell

An outdated firmware version of the Wyze mobile application or your Wyze v2 doorbell could result in consistent issues with the connection.

Users reportedly stated that the Wyze doorbell experienced extensive connection issues on firmware 4.51.2.0578 and several versions later.

How to Check and Update the Wyze App Version:

• Open the Wyze app, go to the “Account” tab, and tap “About”.
• Note the version of the Wyze app listed under the Wyze logo.
• Compare it with the latest version on the Release Notes page.
• Update the app via the Google Play Store or the iOS App Store.

Check and Update the Wyze Doorbell v2 Firmware:

• Open the Wyze app and go to the “Account” 
• Tap “Firmware Update” on the settings page.
• Check for available updates for the Wyze v2.
• Now, follow the prompts to install the latest OS.

Note: The Wyze doorbell must be online during the firmware update initiated through the app!

4. Address Issues with the Local Network

A weak or unstable network can make the Wyze doorbell v2 go offline and disrupt its capability to function properly.

So, most of these problems are caused by an underlying issue with the local network, such as an inconsistent wireless router power supply or accelerated bandwidth usage.

Let’s review several tips to improve your network connection!

Step #1 Power Cycle Your Router

• Unplug your router from the power source and wait ~30 seconds.
• Reconnect the network router, and allow the device to fully restart.
• Now, wait for the Wi-Fi signal to stabilize and check the router LED.
• Open the Wyze app and confirm that the Wyze v2 doorbell is online.

Step #2 Reduce Network Usage

• Disconnect unnecessary devices like smart TVs or gaming consoles.
• Temporarily pause large downloads or HD streaming on other devices.
• Limit the background usage activity on your phone, laptop, or computer.

Step #3 Adjust Router Settings

The Wyze doorbell v2 relies on a stable 2.4 GHz network, so adjusting the router mostly helps! 

To access the router GUI, open the CMD (Command Prompt) and enter “ipconfig” in the first command line.

Copy the IP address starting with “192.168” next to the “Default Gateway” line and paste it into the web browser of your computer.

Once you are at the login page, Input “admin/admin” or “admin/password” to sign in to the GUI and then adjust these options:

• Wi-Fi Channel: Go to “Wireless Settings” and set the 2.4 GHz channel to channel 1, 4, or 11.
• Band-Steering: Go to “Advanced Settings” and disable band-steering to separate the Wi-Fi.
• DHCP List: Check the DHCP list, reserve an IP for the Wyze doorbell v2, and save the changes.
• Reboot Router: Reboot the router after changes and reconnect the Wyze v2 doorbell to the Wi-Fi.

Note: To maintain performance, periodically monitor your router settings and network usage!

5. Inspect the Wyze Chime Controller

If your Wyze doorbell v2 keeps going offline, improper wiring or installation of the Wyze Chime Controller can cause the device to power off frequently.

This happens because the Wyze doorbell relies on the controller to stabilize the input voltage.

So, installing any Wyze doorbell without the Chime Controller will not filter the electricity from the voltage and will deliver the raw input, which could be too much or too low for the doorbell.

Here’s how to inspect and configure the Wyze Chime Controller:

• Turn off the power to the Wyze doorbell at the electrical panel.
• Locate the Wyze Doorbell Chime Controller in the chime box.
• Check that the wires are securely connected to the terminals.
• Ensure the wiring matches your setup: 2 wires for 1 doorbell.
• Close the chime box, restore the power, and test the doorbell.

If the doorbell frequently powers off or disconnects and there is no Wyze Chime Controller in your installation, get in touch with Wyze to order a new controller. 

Note: Ensure the circuit provides 16V–24V and 10VA power output to the Wyze v2 doorbell.

6. Inspect & Replace the Doorbell Transformer

The hardwired Wyze v2 doorbell relies on a transformer for consistent power, located in your existing doorbell installation. 

This is where the wire leads of the installation system are separated and connected to your doorbell and mechanical or digital chime. 

An unstable transformer output, for example, a 16V transformer outputting 19.5V or dropping to 2.2V, can cause the doorbell to shut off and reboot repeatedly.

This causes the Wyze doorbell v2 to unpair from the Wi-Fi periodically and go offline.

Here’s how to inspect and replace the doorbell transformer:

• Turn off the electrical supply to the doorbell at the circuit breaker.
• Locate the existing transformer, often in the basement or garage.
• Untie the chime and doorbell wires from the existing transformer.
• Next, install a new 16V transformer rated for 30VA output power.
• Connect the wires to the new transformer and secure it properly.
• Re-enable the circuit breaker and allow the V2 doorbell to restart.
• Next, check the connection status of the doorbell in the Wyze app.

Note: To ensure longevity, use a transformer that matches the doorbell’s power requirements!

7. Inspect the Doorbell Terminal Wires

If your Wyze doorbell v2 is still dropping connection, loose or damaged terminal wires can disrupt power to your hardwired unit, causing it to go offline frequently. 

The doorbell wire installation consists of “TRANS” and “FRONT” or “REAR” wires that connect the unit with the circuit breaker and chime.

Here’s how to access and inspect the Wyze v2 terminals:

• First, power off the circuit breaker to work on the doorbell safely.
• Carefully remove the Wyze doorbell v2 from its mounting bracket.
• Locate the “TRANS” wire connecting to the transformer for power.
• Next, check the “FRONT” or “REAR” wire connection to the chime.
• Tighten any loose wire connections and replace the damaged wires.
• Remount the doorbell, tighten the security screws and test the Wi-Fi.

Note: Consult with a technician if any of the wires appear damaged or in an improper condition!

8. Factory Reset the Wyze Doorbell v2

If your Wyze doorbell v2 keeps going offline, a factory reset can clear potential underlying system glitches by restoring the device to default settings.

The data erased by the factory reset is permanent and irreversible, so proceed with the steps below with caution.

Here’s how to factory reset the Wyze Doorbell v2:

• Locate the SETUP button on the back of the camera.
• Next, hold the button for approximately 15 seconds.
• Wait for the Wyze v2 status light to turn solid orange.
• Release the button to allow the doorbell to OS reset.
• Open the Wyze app and configure the doorbell again.

Note: Contact Wyze customer support if the doorbell still fails to connect with the Wi-Fi.