SimpliSafe Doorbell Notifications Not Working? (Let’s Fix)

It’s frustrating to find out that you’ve been kept in ignorance because SimpliSafe doorbell notifications not working.

Your own security system keeps you in the dark–unacceptable!

Well, you’re probably looking at a motion detection problem, disabled notifications, or a camera fault.

It’s one of these possibilities that’s responsible for the notification’s absence. So, let’s get your notifications back!

How to Fix SimpliSafe Doorbell Notifications Not Working?

Note: Ensure your mobile device isn’t muted or set to Airplane mode.

1. Adjust the Motion Detection Settings

There’s an abundance of motion detection settings that define how and when your doorbell is going to pick up movement and alert the owner.

If not configured properly, both you and your doorbell will be missing out on most if not all of the motion detection events that are happening.

There are a few things you need to do!

Set up the Motion Detection

Not activating the SimpliSafe doorbell’s motion detection prevents it from recognizing movement in the “Activity Zone”.

So, to ensure it’s activated, open the SimpliSafe app and go to “Motion Sensor Gen 2” under “Device Settings”.

You will be required to complete a short setup, but once you are done, your camera will start picking up all types of motion. 

Adjust the Detection Sensitivity

The most important feature of SimpliSafe’s motion detection is the Day/Night sensitivity.

If either of the options is set to a low value, SimpliSafe will not pick up any motion, thus no notifications.

• To adjust the feature, go to the SimpliSafe app → “Cameras” → “Camera Settings” → “Motion Detection” → “Sensitivity” and adjust the Day/Night sliders to at least “Medium”.

Configure the Activity Zone

The “Activity Zone” is your doorbell’s imaginary detection area where all movement is tracked.

If you’ve accidentally set the doorbell to record only one of the corners or perhaps, you haven’t specified a detection area at all, you will not receive any motion alerts.

• To adjust the activity zone, open the SimpliSafe app and go to “Camera Settings” → “[Your doorbell]” → “Motion Detection” → “Activity Zone”. 

Then, extend the camera’s activity square.

Allow “All Motion” On SimpliSafe

Maybe, you’ve only allowed the SimpliSafe doorbell to detect specific types of motion or objects. 

If you prefer to receive alerts for all types of movement in your camera’s detection square, go to “Camera Settings” → “Motion Detection” and set the camera to “All Motion”.

It’s located right above the “Activity Zone” square.

Important: Check SimpliSafe’s Positioning

Well, the positioning of your SimpliSafe doorbell is also a crucial aspect of the motion detection quality and responsiveness.

Ensure the doorbell faces straight toward your front yard and install it on the left or right side of the door frame. 

Note: It’s important to check whether the mounting plate holds the doorbell’s body straight up and tighten the screws to avoid tilts to the left or right. 

2. Verify SimpliSafe’s Connection

An issue with the reception is among the leading reasons why the SimpliSafe doorbell is not sending notifications.

We’ve prepared a thorough guide to help you identify and address all connection faults your SimpliSafe doorbell may have.

How to Check SimpliSafe Doorbell Wi-Fi?

The steps below allow you to check SimpliSafe’s Wi-Fi status:

1. Open the SimpliSafe app and tap on the “Cameras” tab.
2. Press on the gear icon found in the upper right corner.
3. Choose your doorbell and scroll to “Connection Check”.
4. Now, press the button and wait until the Wi-Fi is validated.

Shortly after the check, your doorbell’s download and upload speed values will be displayed on the screen.

If either of the speeds are below 5 Mbps/s, your camera may be unable to initiate a motion recording.

If the SimpliSafe doorbell is not pairing with Wi-Fi, it’s probably a router issue.

How to Reconnect SimpliSafe to Wi-Fi?

If the Wi-Fi check failed, here’s how to reconnect the doorbell:

1. Open SimpliSafe and enter the “Cameras” tab below.
2. Press on the gear icon and go to “Camera Settings”.
3. Pick which camera you want to change the Wi-Fi of.
4. Scroll to “Wi-Fi Network” and then “Change Network”.
5. Follow the guided setup to change the Wi-Fi network.

Note: You will be prompted to select the network SSID and re-enter the password of your router’s 2.4 GHz Wi-Fi thread.

How to Address Wi-Fi Reception Issues?

If the connection throttles are caused by your network, follow these steps:

• Unplug the router from the power for ~60 seconds.
• Reduce the amount of paired devices to the Wi-Fi.
• Reconnect the service cable from the router’s back.
• Temporarily prevent all downloading and uploading.

Tip: If you’re still having network issues, contact your ISP!

3. Verify SimpliSafe is Up-to-Date

The next step is to ensure the SimpliSafe application is up-to-date.

This is extremely important to consistently receive notifications about recognized movements and remain informed of your system’s condition.

If you are using an outdated version, it’s probably bugged out and broken.

Here’s how to update the app on both Android & iPhone:

• Android: Open the Google Play Store, navigate to “Manage apps & device” → “Update Available” → “See details” → “SimpliSafe Home Security app” → “Update”.
• iPhone: Open the App Store, go to your profile → “pending updates and release notes” → “SimpliSafe Home Security app” → “Update”.

Also, you should clear the app cache by navigating to the “Storage” page in the settings of your phone and if that doesn’t work either, proceed to reinstall the SimpliSafe app. 

Note: Verify your phone maintains a secure connection to the Wi-Fi before starting the update! 

4. Allow All SimpliSafe Push Alerts

If the SimpliSafe notifications not working on iPhone or Android, you may have suppressed all push notifications by accident. 

The very first time the SimpliSafe app is opened on your phone, you will receive a notification prompt screen that you must allow.

So, pressing “Don’t Allow” will suppress all app alerts, even the motion detection messages. 

How to Allow SimpliSafe Alerts On Android?

1. Open the settings app of your Android device.
2. Go to “Notifications” and find SimpliSafe below.
3. Enter the app’s settings and scroll downwards.
4. Check the “Allow All Notifications” in the tab.

How to Allow SimpliSafe Alerts On iPhone?

1. Open the “Settings” app and head to “Notifications”.
2. Press on the SimpliSafe Home Security application.
3. In the options page, set “Allow Notifications” to “On”.

Note: Double-check if your smartphone is set to mute, “DND” or “Airplane” mode!

5. Reset SimpliSafe to Defaults

Well, if you’ve tried everything but SimpliSafe doorbell notifications not working, then we recommend a clean factory reset.

All of your camera’s settings and credentials will be entirely reset, but this is by far the best method of eliminating all underlying system/functionality errors. 

Here’s how to factory reset SimpliSafe:

1. Use the T5 torx screwdriver to uninstall the security screw.
2. Unmount the doorbell by sliding it upwards from the stand.
3. Find the “RESET” button right beneath the micro-USB port.
4. Hold the doorbell’s reset button for about 15–16 seconds.
5. Wait 1–2 minutes after the reset until the doorbell reboots.
6. Mount the doorbell back on and re-add the device to Wi-Fi.

All Wi-Fi credentials and profile settings will be erased after the procedure is finished.

Once the reboots, open the SimpliSafe app, tap on “Add New Device” and scan the doorbell’s QR code. 

Note: If you still have absolutely no notifications from your SimpliSafe doorbell, get in touch with customer service for additional assistance.