Reolink Cloud No Device Found Error? (Fix It in Minutes!)

The “Reolink cloud no device found” error means that your camera has failed to bind with the Reolink cloud infrastructure.

Well, the binding procedure is fairly simple as long as your Reolink camera is cloud-enabled and supports this function.

So, this is exactly what we’re going to learn about in this guide–how the Reolink cloud binding works and what could go wrong during the setup.

“Reolink Cloud No Device Found” Error – Solved in Easy Steps!

Note: Verify your camera is powered on and running!

1. Ensure Reolink is Compatible

The first step is to check whether your Reolink camera product is cloud-enabled or not.

Several factors influence the camera’s compatibility with the cloud service, hence it’s important to know whether your location, model, and product type are of any importance. 

Several factors define the camera’s compatibility, including:

Factor #1 The Installation

Remember that only battery-powered Reolink cameras, along with the video doorbell, Lumus, and E1 Series are compatible with the cloud service.

All the remaining camera models require a hardwired PoE connection to the NVR, meaning there is no point in cloud storage infrastructure.

Factor #2 Camera Model

It’s also important to ensure that your camera’s model, regardless of the installation type, can be connected to a cloud service.

Since Reolink has over a hundred models and up to 10 categories of camera products, we recommend checking this compatibility page. 

Factor #3 Country/Location

Similarly to the model and model of the camera, the location also defines whether or not your Reolink camera product can be connected to the cloud.

Again, Reolink has an abundance of cloud-enabled models available, it’s vital to check whether your country/location is supported.

2. Choose the Correct Cloud Plan

You may have subscribed for a plan that’s not compatible with your Reolink camera product.

So, out of the four available Reolink cloud plans– “Basic” / “Standard” / “Business” / “Premier”, the setup may not be compliant with the ground requirements. 

For example, the Reolink Video Doorbell along with the TrackMix Wired LTE and the TrackMix LTE Plus require a subscription, different from the “Basic” package.

How to Subscribe for a Reolink Cloud Plan?

1. Open the Reolink app and navigate to “Cloud”.
2. Tap on “Cloud Storage” and navigate to “Plan”.
3. Next, select the plan you wish to subscribe to.
4. Follow the on-screen instructions for the setup.

You will be prompted to provide both personal and payment details to finalize the subscription but once you’re done, the app will guide you through all new features. 

Note: Not subscribing to a cloud plan prevents your Reolink camera from binding.

How to Switch a Reolink Cloud Plan?

If after reviewing the terms and conditions of each plan you’ve changed your mind here’s how:

1. Access the Reolink app and tap on “Cloud”.
2. Access the “Cloud Storage” tab, then “Plan”.
3. Specify the storage location of your camera.
4. Tap on the new plan you wish to convert to.
5. Add the Reolink camera to the new storage.

Based on your current subscription’s allowances, you can only add a set amount of devices and access a set amount of cloud storage.

As clarified, if you have multiple cameras, the “Standard” cloud plan may not cut it for you, and you may have to upgrade to the Business Cloud or better.

3. Relog From the Reolink App

A simple relog from the Reolink application may address all the issues you are having trouble with, by activating the subscription.

Yes, it’s sometimes a simple subscription activation issue.

Here’s how to log in from the Reolink app:

1. Launch the app and tap on your profile icon.
2. Tap the user name and then press “Log Out”.
3. Wait until you’re redirected to the login page.
4. Re-enter the username and password details.
5. Tap on “Sign In” and test the Reolink camera.

While signed out, verify you’re logging in to the correct account that has the camera registered.

Setting up Reolink with an existing account requires switching your personal account as well. 

Note: Check if the Reolink app is updated to the most current firmware version!

4. Reset Reolink to Default Settings

If all else fails, we recommend factory resetting your Reolink camera.

The procedure lasts for about 2 minutes and erases all content and settings of your device.

• To factory reset Reolink, power off the camera, unscrew the SD cover, and hold the “Reset” button for 10–15 seconds.

Release the button only after you’ve heard the Reolink camera produce a musical tone.

This signal indicates the finalization of the reset, meaning the camera should start up shortly after.

“Reolink Client No Devices Found” – Top 3 Solutions That Work!

Unlike the cloud subscription, the Reolink client is designed to monitor hardwired PoE cameras connected to your system’s NVR.

A fault here could mean a loose connection, improper camera setup, or viewing problems with the NVR unit.

Let’s have a look at several PoE-based solutions for Reolink!

1. Check the PoE Connection

The first and most important step is to ensure the Reolink camera connects securely with the PoE ports on the NVR.

Unlike the battery-operated Reolink cameras, PoE cameras receive power over the Ethernet connection with the NVR.

Here are several tips to troubleshoot the PoE connection!

Check the Cable

Start by checking if the PoE cable is secured on both ends. Search for any signs of damage or potential wear that could indicate that the cable is faulty and needs replacing.

Check the Port

Connect the Reolink PoE camera to an alternative LAN port on your NVR and check if it will be recognized by the client. Ensure the camera is up and running while searching the LAN.

Check the Power

Even if the Reolink camera is discoverable, it may have lost its power supply.

So, verify you’re using a compatible CAT5, CAT6, or CAT7 Ethernet cable that supports the 8 pins. 

Check the NVR

Lastly, you must ensure that your NVR is functional and perform a power cycle by unplugging the power adapter for 30–60 seconds. Also, check if the connection with the router is secure.

2. Discover Reolink Over UID

Each Reolink camera has its own UID (Unique Identifier) code that can be used for one of two things:

• Manual camera recognition via the client
• Personalized support from Reolink.

If, for example, your Reolink product develops a fault, customer support will require the UID’s value to help you.

Alternatively, you can also use the UID to search for the camera manually. 

How to Find the Reolink Camera’s UID?

The UID is a 20-digit code imprinted on the warranty sticker on the back of your camera.

Take the unit off the wall mount and closely examine the back panel until you’ve found the sticker.

The code is right underneath the QR code on the camera. 

How to Add a Reolink Camera Over a UID?

On your PC, open the Reolink client and navigate to “Add Device” → “UID”.

Now, type the code from the camera in the “Input UID” field and click on the “Add” button.

If the camera was discovered, it should appear right under the “Scan Device(s) in LAN” field. 

To assign the camera, click on the “Add” button next to the device tile, and it should become available in your client menu. 

3. Reinstall the Reolink Client

If the system is still failing to detect your camera, there’s probably an issue with the client’s installation.

We recommend uninstalling the client along with all log files it has created on your system and re-attempting the setup.

Follow these steps to reinstall the Reolink client:

1. Open the Control Panel on your PC.
2. Navigate to “Programs and Features”.
3. Click “Uninstall a program” in the tab.
4. Scroll and find the Reolink client app.
5. Right-click and press on “Uninstall”.
6. Wait until the Reolink app is removed.
7. Access the Reolink App & Client page.
8. Now, click “Download for Windows” 
9. Run the executable file that will install.
10. Follow the steps to configure the client.

Remember that uninstalling the client will disband your system and disconnect all devices.

So, you will now have to set up your system from scratch and all participating devices in the system. 

Still Need Help?

If you’re still facing the “Reolink cloud no device found” error or for issues with the client, we recommend reaching out to Reolink’s Customer Support page and submitting a ticket.

Perhaps, the fault is on their end, or they could assist you with the setup–Best of luck.