Hisense Roku TV Keeps Disconnecting From WiFi? (Easy Fix)

We understand how frustrating it must be when Hisense Roku TV keeps disconnecting from WiFi, interrupting your entertainment.

Don’t worry–we’re going to identify and resolve the issue.

In this ultimate guide, we’ll go through everything, including Wi-Fi reliability, Hisense TV settings, connection strength, and network router settings.

Without further ado, let’s jump right in!

Hisense Roku TV Keeps Disconnecting from WiFi – [FIXED]

Tip: Follow the steps consecutively!

1. Restart TV & Wi-Fi Router

If your Hisense Roku TV is disconnecting from the Wi-Fi, the first step is to unplug both your TV and your Wi-Fi router from the power outlet for 60 seconds.

Yes, this is a common approach, but if you haven’t tried it already, go ahead, power cycle your equipment now, and try to connect to the wireless network.

2. Test your Wi-Fi Connection

The problem might not be with your Hisense Roku TV.

The issue could be related to the Wi-Fi network itself, so it’s important to confirm that it works.

There are a few steps to check if your Wi-Fi works:

Connect a device to the Wi-Fi network (phone/tablet).
Go online and try surfing the web or streaming videos.
If the Wi-Fi is slow, go to speedtest to test the speeds.

Anything below 5 Mbps download speed is considered very slow.

That’s why your Hisense Roku TV may not be connecting or disconnecting.

Note: If your smartphone’s Wi-Fi is also dropping out, it’s a router problem, not a TV issue!

3. Try Wi-Fi Connection Reset

Sometimes Hisense Roku TV disconnects from WiFi and won’t connect due to a bug, so a quick way to resolve this problem is to forget the Wi-Fi and reconnect cleanly.

This is called network connection reset, which is an option available on Roku TVs, allowing you to reconnect freshly.

Here’s how to perform a network connection refresh on Hisense Roku TV:

From the Roku home screen, go to the “Settings”.
Select “System” → “Advanced system settings”.
Then, choose the “Network connection reset” tab.
Select “Reset connection” and wait for the restart.

When your Roku TV restarts, the Wi-Fi network will be forgotten.

To connect to the Wi-Fi, go to Settings → Network → Wireless (Wi-Fi) → Set up new Wi-Fi connection.

4. Shorten Wireless Proximity

It’s possible that the Hisense Roku TV disconnects from the Wi-Fi not because there is an issue with the network or TV but because the wireless signal is weak.

If your smartphone is connected to the Wi-Fi, bring it closer to your Hisense Roku TV and check the Wi-Fi signal strength at the top.

If you see only 1 bar or your phone automatically bounces to mobile data, this means that the wireless signal is so weak that devices cannot stay connected.

It’s common sense what you need to do in this case–you must either relocate your Wi-Fi router or Hisense Roku TV to shorten the proximity.

Pro Tip: Sometimes, elevating your Wi-Fi router’s position and straightening up the antennas boosts the signal coverage and resolves Wi-Fi problems.

5. Change your Wi-Fi Thread

Your Hisense Roku TV supports both 2.4 and 5 GHz Wi-Fi frequencies (threads). The thing is, while the 5 GHz Wi-Fi is faster, the 2.4 GHz has better coverage.

So, we recommend changing your Roku TV Wi-Fi to a slower, more reliable 2.4 GHz Wi-Fi.

When you set up your Wi-Fi, internet providers usually put ‘2.4’ or ‘5’ in the network name (or SSID) so you can tell which one you’re connecting to—it’s a handy way to know if you’re on the 2.4 GHz or 5 GHz band

If you want to switch between those Wi-Fi bands on Hisense Roku TV, it’s pretty simple.

Just go to Settings, then Network, tap on Wireless (Wi-Fi), and select Set up new Wi-Fi connection.

From there, you can choose the one you want–we recommend the 2.4 GHz Wi-Fi frequency!

Note: Skip this step if your network router is not dual-band.

Dual-Band Router But Only 1 Wi-Fi?

That’s usually because your router’s using something called “Band Steering”.

It’s a feature that combines both bands into one name to help all devices connect easily.

The idea is solid, but honestly, it can sometimes mess with your connection.

If you’d rather keep the 2.4 GHz and 5 GHz separate, you can turn that merging option off. You will need to hop into your router’s settings.

Just open a browser on your phone or computer (as long as it’s connected to the router via Wi-Fi or a cable) and type in http://192.168.0.1/.

By default, the login credentials are admin/admin or admin/password.

When you log in, look for an option called “Band Steering” or “Smart Connect” and disable it.

Note: Try searching for the band steering setting in the “Wireless” or “Advanced Wi-Fi” menus!

6. Change the Wi-Fi Channel

While you’re logged into your router’s GUI, there is one more thing you can do, and potentially resolve connection congestion with the Hisense Roku TV.

The Wi-Fi channel that your Wi-Fi thread is using could be overcrowded.

This happens when there are many other routers in the area, which is typical for business buildings and apartments.

When the channel is overcrowded, your devices may not be able to connect to the Wi-Fi, and the only way to avoid this would be to change the channel.

In your router’s settings (step #5), go to “Wireless Settings” or “Advanced Wireless Settings” and look for “Wi-Fi Channel”.

You can try at random; just select any different channel and test connecting your Hisense Roku TV to your Wi-Fi.

You don’t need to restart your wireless router.

Pro Tip: To discover empty channels on your network, you can use any free Wi-Fi Analyzer app available for Android and iOS.

7. Update your Roku System

Another quick thing to try is updating the Hisense Roku TV system.

If you’re rocking an outdated firmware version, chances are that the Wi-Fi issues are coming due to missing scripts or data.

To update your Hisense Roku TV, go to “Settings” → “System” → “System update” → “Check now” and wait for the scan.

If your Hisense Roku TV discovers an available firmware build, update your Roku system now!

8. Disable your Router’s IPv6

Roku devices, including Hisense Roku TV, strongly rely on IPv4 and may be disconnecting from the Wi-Fi due to compatibility issues with IPv6 routing.

Luckily, now that you know how to access your Wi-Fi router’s GUI (step #5), you should sign in and disable IPv6 to only allow IPv4 network routing.

This is easy; just look for the IPv6 option under Advanced Settings, Network Settings, or WAN Settings.

Verify to select “Disable” or “IPv4 Only”.

Note: You need to restart your Wi-Fi router after this change, so power cycle it for 60 seconds, connect your Hisense Roku TV to the Wi-Fi, and test.

9. Create a Static IP for the TV

Well, even if your Hisense Roku TV is working perfectly, those annoying Wi-Fi drops might be happening because of IP conflicts.

This is basically when two devices end up with the same IP address and start conflicting with each other’s connection.

A simple fix is to provide your TV its own static IP address through your router’s settings page (the GUI).

We explained how this works in step #5.

You’ll need to note your Hisense Roku TV MAC address through the “Settings” → “Network” → “About”.

When you have the Hisense Roku TV MAC address, follow these steps:

Sign in to your Wi-Fi router’s settings (GUI).
You must locate the option “Static Lease”.
It may also be called “Address Reservation”.
Look under “LAN”, “DHCP”, or “Advanced”.
Click on “Add New” or “Assign Static IP”.
Insert the Hisense Roku TV MAC address.
Save the changes and power cycle the router.

When you’re ready, it’s important to perform a network connection reset on your Hisense Roku TV, which is thoroughly explained in step #3.

10. Switch to Ethernet Cable

If your Hisense Roku TV Wi-Fi keeps dropping out, a guaranteed way to resolve the issue would be to switch to an Ethernet connection.

Setting this up might take a bit of effort since you’ll need to run an Ethernet cable from the router to your TV, but trust us, it’s a solid solution that’ll get the job done.

So, you only need to plug the Ethernet cable into one of those yellow “LAN” ports on your router and connect the other end to the “Ethernet” port on the back of your Roku TV.

When the cable is connected, perform a network connection reset (step #3), and go to Settings → Network → Wireless (Wi-Fi) → Connect to wired network.

Using a wired connection completely bypasses all Wi-Fi limitations, guaranteeing consistency!

11. Factory Reset the Roku TV

Well, if nothing worked out for you and the Hisense Roku TV keeps disconnecting from WiFi, perhaps there is a problem on a software level.

One of the most powerful solutions you should attempt is the factory reset, which will permanently erase everything on your Hisense Roku TV.

Here’s how to reset your Hisense Roku TV to factory settings:

Go to the “Settings” and head to the “System” tab.
Then, select the “Advanced system settings” pane.
Choose “Factory reset” → “Factory reset everything”.
Insert the PIN code displayed under the number pad.
Hit the “OK” button and select “Start factory reset”.

Your Hisense Roku TV will now reset to factory settings.

When the procedure is over, you can connect to the Wi-Fi and test whether the connection will drop out.

If yes, we advise testing via different Wi-Fi, such as the Personal Hotspot from your smartphone, to narrow down the issue.

Note: For further assistance, get in touch with Roku Customer Service!

Finn Wheatley

Finn Wheatley, a Master’s graduate in Computer Science from UCL, London, honed his skills at small data science consultancies. There, he helped large corporations enhance their data capabilities by deploying cutting-edge machine learning analytics and resolving technical hurdles.