Why is Xfinity Stream Not Loading? (Fix It Instantly!)
If your Xfinity Stream not loading, whether you’re using a phone, smart TV, or the web portal, there’s surely an explanation and root cause.
Some of the potential suspects are:
This quick guide will walk you through complete troubleshooting, so let’s get into it.
Xfinity Stream Not Loading – Top 8 Guaranteed Ways To Fix!
📍Note: Have you tried force-closing the Xfinity app on your device?
1. Check Xfinity Service Status
If your Xfinity Stream is not loading, the first thing to check is the Xfinity Outage Map, and input your service address to check for outages.
Well, even if you don’t see a service outage in your area, but somewhere else, things could be connected, so the best course of action is to wait.
In case there are no reported outages, continue reading!
2. Utilize your In-Home Internet
If only some of your Xfinity Stream channels are not loading, perhaps you’re connected to a guest Wi-Fi or personal hotspot.
In short, you’re not using your in-home internet, which will limit your lineup vastly and narrow down your availability to only the channels marked as “TV Go”.
So, if you’re not at home, you will still have access to more than 250 channels, but only under the “Available Out of Home” filter.
If you’re at home, using your Xfinity internet, but the app is not loading at all, continue reading!
3. Check the Xfinity Subscription
Another quick thing to do is check whether your Xfinity Stream subscription is active, since if your last billing cycle did not go through, all services might have come to a halt.
The quickest way to check is to sign in to your Xfinity account and navigate to the “Billing” → “Bill Details”.
From there, you can open the Current Statement or select Statement History to ensure that your Xfinity services are active and your membership is ongoing.
In case the payment this month did not go through, this shows why is Xfinity Stream not loading.
4. Test on Another Xfinity Platform
A quick way to determine where the problem comes from is to test Xfinity Stream on another platform.
The Xfinity Stream app is available for smart TVs, smartphones, and computers.
It takes about 10 minutes to set up and authorize a new device, but it’s worth performing this test, which will instantly show you the issue’s origin.
Here’s how to set up Xfinity Stream on a new device:
- Start by downloading the Xfinity Stream app on the new device.
- You can use iOS, Android, Windows, macOS, or a smart TV.
- Open the app and insert your master Xfinity ID and password.
- You’ll be shown a 6-digit code on the screen of the new device.
- On another device, go to the Xfinity Activation and use the code.
Once your new device has been activated, you can test streaming.
If everything works, and you are able to use the app normally, this shows a device-specific issue or internet connection fault.
5. Check the Internet Connection
If you can use Xfinity Stream on your secondary device, but on your original device, the app is not loading, it could be your internet connection.
This is a common problem, especially when you are using Wi-Fi, and the steps below will guide you through.
#1 – Test your Wi-Fi Connection
If your streaming device, whether it’s a smartphone, PC, or smart TV, is connected to the Wi-Fi, the problem could be in your connection.
So, by using a secondary device, you can connect to the Wi-Fi and test whether it’s working by trying to stream something or simply surf the web.
Another good way to test your internet connection is by using the Xfinity Speed Test Tool, where anything below 5 Mbps means your internet is too weak.
#2 – Optimize your Wi-Fi Signal
If your Wi-Fi signal is very weak or inconsistent, here are a few ways to optimize it:
📍Note: Xfinity Stream also works even if you’re not on your in-home internet, so feel free to test whether the app will load normally by using a different internet (try personal hotspot).
6. Disable Working VPN Services
If you use a VPN (Virtual Private Network) service, your IP address could be rerouted through a country outside the US, where Xfinity Stream is not supported.
This means that the app wouldn’t load at all.
A VPN could be a software on your computer, an app on your phone or TV, or an extension on your PC browser, so it’s important to find it.
We recommend checking your streaming device for an app called “VPN” or something similar and straightforwardly stopping it or fully uninstalling it.
If you’re using a browser, make sure that your PC doesn’t have software altering your address, and check for browser extensions called “VPN”.
7. Clear Xfinity Stream App Cache
If you’ve tried everything so far, it’s quite clear that the problem is device-specific, and you would need to perform some troubleshooting locally.
The best way to begin is to clear the Xfinity Stream app cache, regardless of whether you use a browser, computer, smartphone, or smart TV.
Clearing App Cache on Smart TV:
| Roku OS | Using the remote control, press Home (5 times), Up (1 time), Rewind (2 times), Fast‑Forward (2 times). |
| Tizen OS | Settings → Support → Device Care → Manage Storage → Xfinity Stream → View Details → Clear Cache and Clear Data. |
| Fire TV OS | Settings → Applications → Manage Installed Applications → Xfinity Stream → Clear Cache and Clear Data. |
| Android TV | Home → Settings → Apps → Select app → Storage → Clear Cache and Clear Data. |
Clearing App Cache on Mobile:
- Android: Settings → Apps → See All Apps → Storage & Cache → Xfinity Stream → Clear Cache and Data.
📍Note: If you’re using an iOS device, you can’t clear the cache for specific apps!
Clearing App Cache on Browser:
| Google Chrome | Settings → Privacy and security → Clear browsing data → Cached images and files → Clear data. |
| Safari | Preferences → Privacy → Manage Website Data → Xfinity → Remove and choose Done. |
When the cache data of Xfinity Stream is clear, you’ll need to sign in and authorize your device again through the Xfinity Activation page via the 6-digit code.
Then, you should no longer face any issues with the loading, but if you do, there is more to try…
8. Uninstall & Install Xfinity Stream
Well, if nothing worked, and the Xfinity Stream not loading no matter what you try, it’s time to completely remove the app and install it from scratch.
This method will not only guarantee that you have the latest version, but also ensure there are no missing/corrupt files.
Reinstall Xfinity Stream on Smart TV:
| Tizen OS | On your Samsung smart TV, go to Apps → Settings → choose Xfinity Stream and select Delete to remove it. |
| Fire TV | Go to Settings → Applications → Manage Installed Applications, choose Xfinity Stream, and then Uninstall. |
| Roku OS | First, you must highlight the Xfinity Stream app, then press the Options button (*) on the remote control, and finally choose Remove channel. |
| Android TV | Go to the “Apps” tab, locate Xfinity Stream, and choose “Uninstall” to completely remove it. |
Reinstall Xfinity Stream on Mobile:
| Android | Go to the Settings → Apps or Apps & notifications → See all apps → Xfinity Stream → Uninstall. |
| iOS | From the Home Screen, tap and hold the Xfinity Stream App icon → Remove App → Delete App. |
That’s it. Now that the Xfinity Stream app is gone, download it again, reauthorize your device if needed, and you’re ready to test.
📍Note: In case the app is still not loading, get in touch with Xfinity Customer Support for more help!
Finn Wheatley, a Master’s graduate in Computer Science from UCL, London, honed his skills at small data science consultancies. There, he helped large corporations enhance their data capabilities by deploying cutting-edge machine learning analytics and resolving technical hurdles.
