Xfinity Stream Error TVAPP-00101? (Here’s the Fix!)
The Xfinity Stream error TVAPP-00101 appears only on smart TVs and means that your TV can only access Xfinity Stream content on your in-home Xfinity Wi-Fi.
As self-explanatory as this seems, many users reported that even after switching to their home Xfinity internet, the error TVAPP-00101 continues to appear.
In many cases, it turns out to be a bug, app-related problem, account issues, or others.
That’s why in this quick guide, we’ll help you identify and fix it.
Xfinity Stream Error TVAPP-00101 – The Top 7 Fixes to Try!
💡Tip: We recommend checking the Xfinity Outage Status Map before you start!
1. Use Your In-Home Xfinity Internet
Error TVAPP-00101 in the Xfinity Stream app means that your device can only access content when connected to the in-home Xfinity internet.
So, if you’re on a guest Wi-Fi or phone hotspot, you can easily resolve the error by switching to your in-home Wi-Fi and using your own router.
You’ll need to reach into your smart TV settings and connect to your own Wi-Fi. So, here is how to change the Wi-Fi on the most popular TV brands.
| Roku | Home → Settings → Network → Set Up Connection → Wireless → choose SSID → enter password → Connect |
| Fire TV | Settings (Gear Icon) → Network → choose SSID → enter password → Connect |
| TCL | Settings → Network → Wireless → select SSID → enter password → Connect |
Samsung | Settings → Network (or General → Network) → Open Network Settings → Wireless → choose SSID → password → OK |
| Hisense | Settings → Network (or Network & Internet) → Wireless → select new SSID → password → Connect |
| LG | Settings (or All Settings) → General → Network → Wi‑Fi Connection → choose SSID → password → Enter |
| Vizio | All Settings (or Menu) → Network → choose SSID → enter password → Connect |
Sony | Home (or Quick Settings) → Settings → Network → Network Setup (or Setup → Network Setup) → Wireless Setup → select SSID → enter password → OK |
If you see error TVAPP-00101 when you’re on your in-home Xfinity internet, continue reading…
2. Link Your Xfinity Service Accounts
As we’ve mentioned, error TVAPP-00101 appears when your device can’t be recognized on the in-home Xfinity internet, which happens even when you’re connected.
A common mistake that many users make is that they use their master Xfinity ID login while the service is on another account (a different location address).
This leaves you with pretty much two different Xfinity accounts, and you may need to link them, so the device can get authorized.
To link Xfinity accounts and merge them into one ID, follow these steps:
- Head to the official Xfinity Customer Portal.
- Sign in with your master Xfinity ID details.
- Go to “Account” → “Account and Identity”.
- Then, move down and find “Your Accounts”.
- Next, choose “Manage and link accounts”.
- Verify your identity through the Xfinity App.
- Alternatively, use your email for verification.
- Now, go under the “Your Linked Accounts”.
- Choose “Link Account” to add a new account.
- Enter the mobile number of the Xfinity account.
- Locate the address of your secondary service.
- Confirm that you would like to add an account.
When you’re ready, your new service account will be linked to your master Xfinity ID, and error TVAPP-00101 should now be gone.
If, however, the error still shows, you may need to take a few extra steps!
3. Sign Out & In the Xfinity Application
If you are using your in-home Xfinity internet and have merged your accounts, you are receiving error TVAPP-00101; you need to sign out and in.
This will refresh the service and take into account the most recent changes that were made, so go to the “Settings” → “Sign Out” → “OK”.
This will take you back to the login page, so insert your master Xfinity ID and password to sign in and test.
If you’re still facing the error TVAPP-00101, keep reading!
4. Remove and Reauthorize Your Device
Sometimes, the entire problem and the reason why error TVAPP-00101 appears is because of your device and its communication with your Xfinity service.
A quick way to resolve the problem is to remove your device link and then reauthorize again, just like when you installed the Xfinity Stream app for the first time.
Here’s how to reauthorize your streaming device for Xfinity Stream:
- On your streaming device, sign out of your account.
- Go to the Xfinity Website and sign in to the account.
- Go to “Devices” and then find “Connected Devices”.
- Select the device and choose “Remove” to remove it.
- Then, re-open the Xfinity Stream app on your device.
- You should now see the “Let’s get started!” message.
- On a different device, go to the Activate Device page.
- Insert the 6-digit code shown on your device’s screen.
- Then, you should see the “Success!” message soon.
When your device has been reauthorized, try to stream something to check whether the Xfinity Stream error TVAPP-00101 appears.
If yes, there is a high chance that something with your internet is not intact.
5. Test Your Xfinity Internet Connection
If you still can’t get rid of the TVAPP-00101 error, it’s time to check whether your internet is good by visiting the Xfinity Speed Test Tool.
You can do this on your computer, which is connected to your Xfinity internet router, and test the broadband speed.
Anything below 8 Mbps is too slow for streaming content.
However, it’s important to note that the speed shown on your computer is not the speed that the streaming device receives over Wi-Fi.
To check the actual speed of your streaming device, you must open the speed test tool on the device that is used for watching the Xfinity Stream app.
How to Fix Slow Internet Speed:
Here are a few ways to increase the speed of your Wi-Fi and broadband:
📍Note: If your Xfinity broadband is too slow, get in touch with Xfinity Customer Support.
6. Clear the Cache of your Xfinity Device
If your internet is intact, and your device is receiving a decent connection, but error TVAPP-00101 is still there, you may need to clear the cache.
The cache data contains the login details, in-app settings, configurations, and old versions of the app, in which the error TVAPP-00101 still exists.
If you’re seeing a cached version of the app (not updated), clearing the cache will refresh what you’re seeing and hopefully resolve the error.
Here’s how to clear cache on devices that support it:
| Roku | Using the Roku remote control press, Home (×5), Up (x1), Rewind (×2), Fast‑forward (×2) |
| Fire TV | Settings → Applications → Manage Installed Applications → select Xfinity Stream → Clear cache |
| Android TV | Settings → Apps → Xfinity Stream → see app info → Clear cache |
If you don’t see your streaming device in the table, there is a high chance that it can’t clear the cache, and there is no dedicated option for this.
That leaves us with only one thing to do next…
7. Uninstall and Reinstall the Xfinity App
One of the best things to do against the Xfinity Stream error TVAPP-00101 is to reinstall the app from your device and then clean download it.
This will not only guarantee that there are no missing files or app corruption, but also that you are using the most recent version of Xfinity Stream.
Here’s how to uninstall the app from your device:
| Roku | Home → Xfinity Stream → * (Star) → Remove channel |
| Fire TV | Settings → Applications → Manage Installed Applications → Xfinity Stream → Uninstall |
| Samsung | Home → Apps → My Apps → Xfinity Stream → Delete |
| LG (webOS) | Home → Settings → Apps → Xfinity Stream → Remove |
| Vizio | V button → Apps → Xfinity Stream → Remove |
| Android or Google TV | Settings → Apps → Xfinity Stream → Uninstall |
When the app is cleanly uninstalled, go into your smart TV’s specific app store, locate “Xfinity Stream” and download the app cleanly.
📍Note: If you keep seeing error TVAPP-00101, get in touch with Xfinity Customer Support.
Finn Wheatley, a Master’s graduate in Computer Science from UCL, London, honed his skills at small data science consultancies. There, he helped large corporations enhance their data capabilities by deploying cutting-edge machine learning analytics and resolving technical hurdles.
