Is Your Hisense Roku TV Volume Not Working? (Fix It Now!)

The last thing you want to discover is that your Hisense Roku TV volume not working when you settle in for a cozy night of streaming.

The volume issue is a frustrating problem that many users encounter and might be caused by audio settings, audio output devices, and more.

In this quick guide, we’ll walk you through the most effective steps to get your Hisense Roku TV audio back. Without further ado, let’s get into it.

Hisense Roku TV Volume Not Working – 9 Working Solutions!

Note: Test whether your Hisense Roku TV is stuck or frozen!

1. Unmute & Increase the Volume

A quick and easy solution to try first is to check the mute and volume settings directly on your Hisense Roku TV, which comes with the Roku Simple remote. 

On this remote, you can find the volume controls conveniently placed on the right side, with the Volume Up/Down buttons at the top and the Mute button just below it. 

To bring back the volume control on your Hisense Roku TV, do the following:

• Press the Mute button once to ensure the sound isn’t silenced.
• Tap the Volume Up button several times to increase the audio.

This straightforward step can often resolve the issue in seconds.

However, there is always the possibility that your remote is not working, so you must verify that the remote can interact with the TV by attempting to navigate the menu.

Note: If your remote can’t interact with the TV, this explains why you can’t control the volume, so replace the batteries and try again.

2. Control Volume Without Remote

If your Hisense Roku TV remote volume not working, you can control the volume solely via the built-in TV button.

This button is usually located in the middle of the TV’s front panel, though on some TV models, it’s on the left or right.

Here’s how to use the button to control the volume:

1. Press the button once to open a small menu.
2. Press it again to move down through the list.
3. Next, go down and highlight the “Vol+” option.
4. Alternatively, decrease the volume via “Vol-”.

To select, you can either hold the button or leave the desired option highlighted. 

Note: This method allows you to tweak the TV sound manually and change input, offering a handy workaround when your remote fails.

3. Soft-Reset the Hisense Roku TV

If the volume issue on your Hisense Roku TV persists, a soft reset might do the trick to refresh the operating system.

This simple process can clear out minor glitches, especially whenever the volume problem is related to the software, without wiping your settings or deleting anything else.

Here’s how to soft-reset your Hisense TV in easy steps:

1. Press the Home button on the remote.
2. Go to the System → System Restart.
3. Choose “Restart” to confirm and wait.

If this doesn’t solve your problem, try an alternative reset by unplugging the TV and holding the power button for 15 seconds. This will power cycle the TV, addressing further functionality faults.

4. Unplug Any Audio Output Devices

Sometimes, the volume control on your Hisense Roku TV can get disabled due to a connected audio device.

In those cases, you may be able to control the volume only through the external device, so the best thing to do here is to disconnect everything.

• Unplug the HDMI ARC cable.
• Unplug the Optical connection.
• Remove RCA and AUX cords.

This involves everything from soundbars to home theater systems and headphones, so make sure only the power cable of your TV remains.

When ready, try to increase or decrease the volume, and if it doesn’t work, continue reading!

5. Adjust your Roku TV Audio Output

Sometimes, the issue with your Hisense Roku TV volume arises from the audio output settings.

The TV’s built-in speakers will only play sound when they’re specifically selected as the output source for the TV. If another option for external audio is activated, the TV will output no sound.

To specify your TV as the default audio source, follow this step:

• Go to Settings → Audio → Audio Output → TV speakers!

We’re telling your Hisense Roku TV to play audio through the built-in speakers, regardless of whether there are any externally connected devices. 

Note: If you use a soundbar or speakers, select the respective option to play sound from the desired external device: ARC (HDMI), Optical, or Auto.

5.1 Streaming Audio Format

Also known as “Preferred Streaming Format” on some Roku TV models, this function determines how your Hisense Roku TV processes streaming sound. 

The streaming audio format options include:

• Dolby: Rich, immersive audio.
• DTS: High-quality, less common.
• Auto: Adapts to the source.

For audio issues, Auto is recommended as it adjusts automatically and minimizes any glitches!

5.2 Digital Output Format

The Digital Output Format on your Hisense Roku TV controls how audio is sent to external devices or speakers connected to your TV.

The available settings are:

• Auto: Matches output to the device.
• Stereo: Standard two-channel sound.
• Custom: User-defined audio settings.

If you can’t control the volume on your TV, Auto is the recommended choice as it will align the output with your setup, reducing compatibility issues.

6. Adjust your Roku TV Audio Output

On your Hisense Roku TV, volume modes can balance audio for a smoother experience and control the ups and downs during streaming.

These settings are exclusive to the TV’s built-in system, not external devices like streaming bars. 

Here’s what’s available:

• Off: Hisense Roku TV volume stays untouched.
• Leveling: Keeps sound steady across all content.
• Night: Raises soft sounds and lowers loud ones.

While Leveling is great for consistent audio, especially during commercials, these settings can sometimes cause volume control issues, like delayed responses or uneven TV audio playback.

Here’s how to set it up:

1. Play any content on the Hisense Roku TV.
2. Press the Star (*) button on your remote.
3. Select “Volume mode” and pick “Leveling.”

Also, try to disable the option “OFF” and after each change, test if you can control the volume!

7. Disable The Roku HDMI-CEC Option

Your Hisense Roku TV supports HDMI-CEC, which is a feature that allows you to control the TV using the remote of a connected device, like a soundbar.

While it’s helpful, this can sometimes interfere with volume control, restricting your volume control.

To disable the HDMI-CEC on Hisense Roku TV, follow these steps:

1. Press the Home button on the remote.
2. Scroll to Settings and select System.
3. Select “Control other devices (CEC)”.
4. Then, untick “System audio control”.
5. Also, uncheck “1-touch play” as well.

Note: If ARC (Audio Return Channel) is active, repeat steps 1-3, then uncheck “ARC” as well! 

8. Reset the Hisense Roku TV Cache

If you still can’t control the volume on your Hisense Roku TV, clearing the TV cache might just be enough to resolve volume issues caused by software glitches.

This quick method refreshes the system without a full reset, which means that you’ll not lose any settings or configurations.

Follow these steps using your remote to reset the Hisense Roku TV cache:

• Press Home five times.
• Press Up once.
• Press Rewind two times.
• Press Fast-Forward two times.

You may see the TV menu going crazy, which is normal, and soon your TV will restart to clear the cache and reboot the operating system.

The TV volume controls should start working then. If not, continue reading…

9. Factory Reset Hisense Roku TV 

When nothing else works, and your Hisense Roku TV volume is not working, the factory reset can resolve potential system-related problems with the TV.

This wipes all settings and data, so it’s a last resort step, hence make sure to backup any settings you would like to configure after.

There are two ways to factory reset a Hisense Roku TV:

Method #1 Through the Menu

Use your remote to navigate the settings for a straightforward reset:

• First, hit the “Home” button on the Roku remote.
• Head down to “Settings,” then select “System.”
• In the tab, select “Advanced system settings.”
• Choose “Factory Reset” and type the PIN code.
• Confirm via “Reset,” then hit “OK” on the remote.

Method #2 Via “Reset” Button

If the remote isn’t an option, use the physical reset button near the USB ports:

• Locate the small button near the USB ports.
• Use a pointed tool, like a paperclip, to press it.
• Hold this button for about ~10–15 seconds.
• Release when the TV restarts automatically.

After either method, set up your TV again and test the volume to ensure the issue is resolved.

Note: If your Hisense Roku TV has completely lost its ability to control the volume, maybe it’s time to get in touch with Hisense customer service for more help.