Why Does Stan Keep Freezing? (Don’t Panic! Quick Fix)

If you’re wondering why does Stan keep freezing, this guide will help you solve your problem!

Freezing or buffering while within the Stan app can be a result of a weak internet connection, outdated app software or DNS issues.

By the end of this guide, you will perfectly understand what causes Stan to freeze and how to apply the solution methods we’ve prepared effectively.

If Stan’s web version or application version is crashing, deactivate VPN services on your device, inspect the internet connection and update the app’s firmware. Also, correct the DNS configuration of the device and reinstall the app.

Let’s investigate the issue in detail!

Why Does Stan Keeps Freezing On My Device?

The Stan application could result in a frozen state due to various reasons, including the internet, device performance and settings.

Take a quick look at all the possibilities organised in this list:

Let’s continue with the solution and fix the issue, regardless of where it comes from!

Why Does Stan Keep Freezing (Best Working Solutions)

Quick Tip: Follow the steps chronologically!

1. Validate Your Internet Status

Maintaining a strong and secure Internet connection is crucial for achieving a smooth and uninterrupted experience within online streaming platforms such as Stan.

Whether it’s the Stan mobile application or browser version, you must validate the condition of your device’s internet.

You can perform a speed test of your Wired, Wireless and even Cellular connection using Stan’s Speed Test or run the old-fashioned Ookla Speed test.

For high-quality, uninterrupted streaming, the speed must be above 5 Mbps.

How to Improve Stan’s Internet Connection?

You can always improve the efficiency of your wireless or wired network connection by performing basic troubleshooting on the network device.

Attempt the following steps:

• Power reset the network router or modem device.
• Reconnect the service wire from the network unit.
• Unpair unused devices from your Wi-Fi network.
• Free bandwidth by stopping updates/downloads.
• Shorten the proximity of your device to the router.

Tip: After improving the connection, complete another online internet speed test.

2. Refresh the Stan Output Device

Hardware issues with the device utilising Stan’s streaming services can cause the application or browser to become frozen and deny all access requests.

A practical solution against non-lasting issues with the device is to perform a power cycle, by suspending the router’s A/C continually.

Here’s how to perform a power circulation on the device correctly:

1. Unplug the A/C cable from the back of the device.
2. Wait for 1-3 minutes and press the power button.
3. Plug the power cable back into the device’s port.
4. Press the power button again to turn on the device.
5. Access the Stan app or browser version and test.

How to “Power Cycle” a Mobile Device?

You can start the restart through the Power Options of your mobile device.

To complete the power circulation, connect your mobile Android or iOS device with a charger while rebooting.

Notice: If streaming via mobile, verify the battery is well over 20%.

3. Lower Stan’s Video Quality Option

The Video Quality Settings define whether the broadcast you’re watching is standard definition (SD), high definition (HD), 2K or 4K. 

The higher Stan’s quality is, the more likely it is for your device to experience interruptions or freeze due to an unstable connection.

Here’s how to adjust the Stan app or browser version’s video quality:

1. Turn on any media through Stan, even if it freezes.
2. Press on the “Settings” button on the bottom right.
3. Go to “Video Quality” and set the feature to “Auto.”
4. Press on “Save” and attempt to broadcast the video.
5. Set the resolution to a lower quality for further tests.

Remember that the more you lower the resolution, the more pixelated your TV or mobile screen output will become while streaming Stan content.

Reducing the quality is highly effective against internet issues or hardware resource insufficiency, as it dramatically reduces the utilisation.

Pro Tip: Test with the lower option first and build your way up!

4. Disable VPNs and Proxy Servers

Although VPN and Proxy Servers elevate your device’s maximum security, they can be highly incompatible with online streaming services, such as Stan.

The app uses your device’s real-time location to customise your displayed content, and activating a VPN might decline your access.

So, check whether your device has a default VPN enabled or whether the private network uses a third-party interface to function and alter the location of your device.

If the location-altering service has been uploaded externally and you cannot disable it, it’s advised to uninstall the app.

Important: Do not reactivate any of the location-altering services while streaming Stan!

5. Revert the DNS Settings (Desktop)

A solution specific to desktop devices streaming Stan’s browser version (Windows and macOS) is to revert the DNS to its standard value.

Using a foreign DNS server could prevent Stan from verifying your login or cause broadcasts to freeze while necessary checks are done.

How to Revert DNS Settings on Windows?

1. Right-click the Start Menu and click on “Network Connections.”
2. Right-click the currently used network and choose “Properties.”
3. Scroll down and choose “Internet protocol version 4 (TCP/IPv4).”
4. After that, advance by selecting the “Properties” on-screen option.
5. Press on the “Obtain DNS server address automatically” option.
6. Finally, delete your browser cache and perform a reboot on your PC.

How to Revert DNS Settings on MacOS?

1. First, open the “System Preferences” panel.
2. Navigate to the “Network” and double-click it.
3. Click on the “Lock” and insert your password.
4. Select the type of Wi-Fi connection on the Mac.
5. Next, click on your current network connection. 
6. Navigate to “Advanced” > “DNS” on your Mac.
7. Highlight all DNS numbers and tap the “-” button.

Tip: Click the “OK” button and perform a restart on both the Mac and your router!

6. Update the Device’s Software

Another reason why Stan could be freezing or crashing on your device is due to an outdated streaming device version.

Utilising the latest version of the Stan application and all content that comes with it requires up-to-date streaming device firmware with all required dependencies.

Here’s how to update all devices you can stream Stan through:

How to Update a TV’s Software?

1. First, access the “Settings” menu. 
2. Navigate to “System” > “Software.”
3. Click the “Software Update” option.
4. Select “Check for software update.”
5. Finally, restart the TV and test Stan.

How to Update a Mobile’s Software?

1. Open the “Settings” app on the device.
2. Then, scroll down and select “General.”
3. Click on the “Software Update” button.
4. Install the update and reboot your phone.

How to Update a PC/Mac’s Software?

1. First, access the “Settings” app on the computer.
2. Then, locate and select the “Update” section. 
3. Install the update, reboot the PC, and test Stan.

Notice: Updating your device requires an operational internet connection!

7. Update Stan’s Software

An outdated firmware of the mobile application could cause the unexplained freezing behaviour of the Stan app.

A large amount of the content might stop working, not load properly or freeze at random critical points if you haven’t updated the version of the Stan app on your output device.

Here’s how to update Stan to the latest software version:

1. Access the App Store in which you’ve installed the app.
2. Search “Stan” in the search bar and open the app’s page.
3. Press the “Update” button, which should appear on-screen.
4. Re-run the Stan application to test if the issue is still there.

Alert: If you can’t update the Stan app, then it updates automatically on your device!

8. Re-install the Stan App

To address any issues with the installation directory of the Stan app, the cache or the platform files, it is strongly recommended to uninstall and reinstall the platform.

All you need to do is access the storage of your device, navigate to the “Applications” section and uninstall Stan.

Here’s how to re-install Stan from most streaming devices:

1. Access the application store from which Stan has been installed.
2. Then, type “Stan” into the search bar and access the app’s page.
3. Press the “Delete” button and wait for the app to be entirely erased.
4. Next, click on the “Download” button when it appears on the screen.
5. Re-open the Stan application after reinstalling it and test any video.

Notice: You will be signed out from your account after uninstalling the app!

Quick Recap:

The reason why Stan keeps freezing is due to issues with your internet connection, outdated software of the application, or improper DNS settings.

The problem can be fixed instantly by reinstalling the app and resetting your device. Follow us for more!