Raycon Connected But No Sound? – (Easy Fix In Minutes)

Whenever Raycon connected but no sound, we’re mainly looking at a volume-related issue!

Although Raycon produces high-quality earbuds, there are instances where users have reported that no sound is playing after connecting their earbuds.

Fear not, as “Connected” indicates the Raycon earbuds are working, and the no sound issue is related to the settings or the pairing.

To fix the Raycons’ no sound problem, reconnect your earbuds, fully charge the Raycon, and clean the earbuds and case.

Next, factory reset your Raycons and connect them with a different device.

Let’s next learn the reasons for no sound on your Raycon earbuds!

Why are Raycon Earbuds Connected But No Sound?

It can be very exhausting when your Raycon earbuds connect but don’t play sound, and there may be different underlying reasons behind this. 

So, before inspecting, let’s review all the possibilities as to why no sound is playing on the buds after successfully connecting them to your device.

• Incorrect Audio Settings: Your device may be set to an output audio source to built-in speakers or another Bluetooth unit. 
• Low Battery or Volume: The volume on the device is turned down/muted or the battery level on the earbuds is very low.
• Weak Bluetooth Pairing: Distance, obstacles, or interference can weaken the Bluetooth signal and affect sound quality.
• Dirty Raycon Earbuds: Debris or earwax buildup on the earbud’s inner speakers of the earbuds are muffling the audio.
• Raycon Software Issue: Temporary glitches within your earbuds or device’s software frequently disrupt the audio connection.

Now that you know the causes, you can next start troubleshooting your earbuds’ connection!

How to Fix When Raycon Connected But No Sound?

In the below section, we’ll discuss different methods that will help you address the no-sound problem with your earbuds.

Note: Make sure you implement all the methods in consecutive order.

1. Quick Fixes to Try First

If your Raycon earbuds are “Connected” but there is no sound, there are quite a few simple things to do before performing troubleshooting.

Here’s exactly what to begin with:

Check Volume Level:

It sounds obvious, but ensure both your device and Raycons are at audible levels.

You must check your device’s volume (Volume +), the Raycon earbuds volume (tap right earbud), and the volume of the application (in-build controller).

Verify Media Source:

Make sure you’re playing audio from the correct app or platform. Pause other media and check if it’s the intended source causing the silence.

We recommend testing different and trusted apps such as YouTube, Netflix, or Spotify.

Minimize Interference: 

Bluetooth signals can weaken due to distance or obstacles. Move closer to your Bluetooth unit and make sure to stay within the 15-feet range.

Restart Both Devices: 

Sometimes, a simple restart can work wonders.

Power off both your Bluetooth device and your Raycons and then power them back on after a few seconds.

If the issue persists after these steps, move further and try the following troubleshooting steps!

2. Check Bluetooth Settings

When pairing Raycon earbuds, make sure your device is not linked to other Bluetooth devices.

This is because several Bluetooth connections to one device can cause interference, leading to connectivity or sound problems.

To check if that’s the case; open the Bluetooth settings on your device and review the list of all paired devices.

If there are any other Bluetooth devices connected, “forget” them immediately.

• To forget on iOS, tap the “i” (Info) icon next to the connection.
• To forget on Android, tap the cogwheel next to the connection.

How to Set Earbuds as the Default Audio Device:

If you are connecting your earbuds to a PC, ensure that the Raycon earbuds are chosen to be the audio output device in your Bluetooth settings.

1. Open the “Search Box” on the computer.
2. Type “Sound” and hit your “Enter” button.
3. Then, find “Choose your output device.”
4. From the dropdown, choose your earbuds.
5. Lastly, select the “Set As Default Output.”

Info: After these steps, your PC will automatically detect your Raycon earbuds and start using them as an audio output device.

3. Refresh the Bluetooth Connection

Sometimes, Bluetooth connections become corrupted or might prioritize other Bluetooth devices over your Raycon earbuds, causing the sound to be routed elsewhere.

Therefore, reconnecting the Bluetooth connection with earbuds can help establish a fresh connection between devices.

To reconnect to a Bluetooth connection, follow these steps:

1. Go to the Bluetooth from your device’s settings.
2. Locate and choose your Raycon earbuds’ name.
3. Press “Forget this Device” to unpair the earbuds.
4. Put the earbuds inside the case and close the lid.
5. When the lights turn on, remove both the earbuds.
6. On your device, enable Bluetooth and retry pairing.  

After the earbuds connect, play any media file on your device and check if the sound is coming. If the issue persists, try out the next step.

4. Recharge your Raycon Earbuds

A low battery could also be the reason for no sound on your Raycons after they connect.

So, fully charge both Raycons to ensure that the earbuds have enough charge.

Additionally, verify the Raycon charging capsule is fully charged so your earbuds can withdraw sufficient voltage.

Here’s how to recharge your Raycon earbuds:

1. First, position both Raycons securely inside the capsule.
2. The earbuds’ metal contacts must face the capsule’s pins.
3. Next, close the lid and your earbuds will start recharging.
4. While charging, the Raycon earbuds must show a red light.
5. In the meantime, the Raycon capsule should show green.
6. Once both lights are turned off, your buds are fully charged.

Reminder: Note that the charging period may vary depending on the leftover charge, so it’s recommended to charge your earbuds for at least 20 minutes.

5. Clean your Earbuds & Capsule 

Although Raycons are sweat and water-resistant, over time, dirt, debris, or ear wax can build up a layer that often affects the sound quality.

In case there is obstruction of the inner speaker of the Raycon earbuds the audio output may be low, muffled, or entirely muted based on severity.

Therefore, cleaning both your earbuds and charging case can be a good step to ensure they are free from any obstructions.

Follow these steps to clean your earbuds & case:

1. First, gently shake both Raycons to clear the dust.
2. Clean your earbuds with lukewarm water and soap.
3. Make sure not to sink earbuds into too much soap.
4. Next, clean the entire capsule using a soaked cloth.
5. Remove the rubber tip from both of the Raycon buds.
6. Clean the speakers using only a dry cloth (no liquids).

Once both the earbuds and capsule are dry, connect Raycons to your device and play any audio to test the output.

If no sound is coming still, charge your earbuds one more time and test again!

6. Factory Reset your Raycons

If none of the steps above works, reset your Raycon earbuds to their factory settings.

This is an ideal method to attempt against any faults with the device.

However, resetting your earbuds will remove all their Bluetooth connections, allowing you to connect the Raycons from scratch.

To reset the Raycon earbuds, follow the steps below:

1. Press the Control button on the earbuds for 4 seconds.
2. Info: This should power off both Left and Right earbuds.
3. Next, delete the Raycon earbuds from all paired devices.
4. Again, press the button on both earbuds for 30 seconds.
5. This will restore the Raycon earbuds to factory settings.

Once done with these steps, turn on both earbuds together and wait for the earbuds to connect.

Meanwhile, locate your Raycon earbuds in your phone’s Bluetooth settings to connect and test.

7. Test with Different Device

As a last resort, consider connecting your Raycon earbuds with another device; this will enable you to quickly determine if the problem lies with the device or the earbuds.

To pair the Raycon earbuds with a different Bluetooth unit, use the same steps from step 3 earlier in the guide.

There are two possible outcomes:

• Your earbuds have no audio output with the secondary device.
• Your earbuds have audible sounds with the secondary device.

This will immediately show you whether the issue comes from the settings of your previous unit or whether your Raycon earbuds are defective.

Tip: If your earbuds warranty is intact, contact Raycon Support or the local merchant!

Quick Recap

To fix when Raycon connected but no sound, reconnect your earbuds, fully charge the Raycons, and clean the earbuds and case.

Next, factory reset the Raycons and connect them with a different device.

For more Raycon troubleshooting guides, visit our blog!