Hello Baby Monitor Night Vision Not Working? (Fix It Fast)

There’s nothing more frustrating than putting your little one to sleep, only to find that your Hello Baby monitor night vision not working when you need it most.

Instead of a clear view, you’re left staring at a pitch-black screen, wondering what went wrong.

The main causes for the sudden night vision failure include unclean IR sensors, power supply issues, and even defects on a hardware level.

Don’t worry–we got you covered!

Hello Baby Monitor Night Vision Not Working – [Easy Fixes]

Note: Once the night vision is engaged, there will be a small moon icon on the top bar of your Hello Baby monitor.

1. Power the Monitor OFF & ON

The first solution is as simple as it sounds–powering the monitor off and then turning it back on.

A degraded reception could often have a significant impact on the broadcasted camera’s feed quality, resulting in issues with the night mode’s activation.

To power the monitor OFF and ON, hold the “Power” button on the top panel for approximately 5 seconds.

Also, verify the green LED next to the lighting mark on the top frame of the monitor goes off before pressing the “Power” button again.

Your monitor should turn on right away and display the selected Hello Baby camera’s live feed.

2. Hard Reset the Monitor/Camera

There are two types of Hello Baby monitors–the standard Hello Baby that uses a rechargeable battery with over 8 hours of longevity and the audio-enab+led unit that requires consistent supply.

In contrast, the camera requires to be plugged in all the time, regardless of the monitor’s model.

So, let’s start with a power reset on your camera first!

How to Power Reset a Hello Baby Monitor?

Plug the Hello Baby monitor into the A/C charger.
Now, hold the “Power” button for 10–15 seconds.
Then, release the button, and unplug the charger.
Finally, hold the button for another 5–7 seconds.

How to Power Reset a Hello Baby Camera?

To hard reset the Hello Baby camera, disconnect the device’s adapter from both ends and wait for about 60 seconds.

Important: An issue with the monitor’s power supply will prevent Hello Baby from turning on!

3. Clean the Camera’s IR Sensor

Perhaps, an unclean infrared sensor is causing an issue with the night vision’s activation.

If, for example, there’s dust or debris on the surface of the sensor, your camera will not have a way of knowing whether it’s day or nighttime in the room.

Where to Find the Hello Baby IR Sensor?

The Hello Baby camera’s infrared sensor can be found in the center of the faceplate, right underneath (or on the side) of the lens.

This, of course, varies from model to model, but you should quickly catch a glimpse of it if you know where to search.

How to Clean the Hello Baby IR Sensor?

We recommend using the following supplies for the cleaning:

A soft, microfiber dry cloth.
Isopropyl or rubbing alcohol.
A cotton swab for polishing.

Now, apply the cleaning alcohol to the dry cloth and start performing circular movements on the surface of the sensor for several seconds.

Next, use the cotton swab to dry up the sensor, and reconnect the camera after a couple of minutes.

Tip: Prevent keeping the camera in a dusty or improperly ventilated spot to avoid accumulation.

4. Adjust the Ambient lighting

It’s possible that your Hello Baby monitor does not engage the night vision mode at all because the ambient lighting in your baby’s room is too bright.

The camera’s IR sensor only comes on as darkness takes over, hence this could be the reason why the night vision not working on the Hello Baby monitor.

So, start by ensuring there’s complete darkness in the room or by covering the camera lenses.

This way the system will think that it is nighttime and automatically activate your infrared sensor.

Then, use the monitor to view the camera’s feed and check whether the night vision is activated.

Tips for Proper Ambient Lighting:

To ensure the night mode always comes on during nighttime, we recommend optimizing the ambient lighting in your baby’s room.

You can try some of the following tips:

Deactivate all light sources after your baby goes to sleep.
Set up an automatic schedule for lighting to be deactivated.
Consider relocating the camera while your baby is sleeping.

If, for example, the sunlight bothers your baby during lunchtime naps, close all curtains to allow complete darkness in the room.

This way your Hello Baby camera’s infrared sensor will turn on.

5. Re-add the Hello Baby Camera

If the night vision still fails to activate, it’s likely to be a problem with the Hello Baby camera’s profile.

In such a case, we recommend removing this particular camera from your monitor’s interface and then re-adding it initially.

Tip: If you have multiple cameras, cycle through the feeds to check if the night vision fails to activate on each one.

How to Remove a Hello Baby Camera?

Press the “MENU” button on your Hello Baby monitor.
Press the “◀” & “▶” arrows to select the camera icon.
Select the camera that’s giving the night vision issues.
Press “DEL CAM” from the page to allow the removal.

How to Add a New Hello Baby Camera?

Highlight an empty slot in the “Cameras” section.
Tap “OK” and bring the camera next to the monitor.
Wait until the camera is detected and then re-added.

It takes between 10 and 15 seconds for the Hello Baby camera to be recognized and re-added to the monitor.

So, ensure there are no wireless devices nearby, and you’re keeping the camera within 10 feet of the monitor, during the setup.

Note: If by any means the camera fails to pair, check out our in-depth Hello Baby pairing guide!

6. Troubleshoot Issues with the A/C

Many users suggest that the night vision failure is due to a problem with the camera or monitor’s power supply.

That strongly depends on whether you use the standard or audio-enabled monitor because both of these products are supplied with power differently.

Let’s review some common tips for both your camera and monitor!

Tip #1 Change the Electrical Outlet

Start by testing your Hello Baby monitor and camera in a different electrical outlet.

Ensure the outlet is functional by testing with another electrical appliance and only then, install the monitor or camera and check if all connections are secure.

Tip #2 Remove External Equipment

Connect both your monitor and camera directly to the outlet, without using any type of extenders and dividers.

This ensures the power supply to the device will not be terminated due to an outlet plug or malfunctioning third-party smart plug.

Tip #3 Inspect the Adapters

The last, but not the least important tip is to verify the adapters of both your monitor and camera are in functional condition.

Frayed wires, bent connectors, or an incompatible replacement adapter could be preventing your Hello Baby monitor or camera from charging up sufficiently.

Note: If you hear unexpected and consistent Hello Baby monitor beeping, note that there is a power-related problem such as outages/inconsistency.

7. Reset the Hello Baby Monitor’s OS

A factory reset will almost certainly address all types of issues with your Hello Baby monitor, except if the fault is on a hardware level.

So, this is your last shot against the problem, before considering claiming your warranty or bringing the device for a professional checkup and repair.

As a result, all of your Hello Baby cameras will be removed from the monitor’s interface and all settings will be erased.

To factory reset the monitor, insert a pin or a paperclip into the “RESET” pinhole on the rear panel and hold it for 3–5 seconds.

Alert: Keep the monitor plugged into the charger during the reset and don’t press any buttons.

Finn Wheatley

Finn Wheatley, a Master’s graduate in Computer Science from UCL, London, honed his skills at small data science consultancies. There, he helped large corporations enhance their data capabilities by deploying cutting-edge machine learning analytics and resolving technical hurdles.