Hello Baby Monitor Frozen Screen? (Let’s Fix it Fast!)

Facing the Hello Baby monitor frozen screen sounds like a parenting nightmare, but we will walk you through solving it quickly and efficiently. 

You should know that the primary difference between all of Hello Baby’s monitors is the power supply method.

You may encounter much more issues with the Hello Baby audio monitor that requires plugging in, compared to the battery-operated wireless unit.

Regardless of your Hello Baby model, this guide will help, so keep reading!

How to Solve the Hello Baby Monitor Frozen Screen?

Note: Are all of the monitor’s buttons unresponsive?

1. Power Cycle/Jump-Start the Monitor

Perhaps, the Hello Baby monitor ran into an operational issue due to a power insufficiency or an OS glitch.

Based on your monitor model and type, you should proceed with a power cycle (hardwired models) or a jump-start (battery-powered models).

1.1 How to Power Cycle an A/C-Powered Monitor?

1. Locate the “Power” button on the monitor’s panel.
2. Next, you must hold the Power button for 10 seconds.
3. Next, disconnect the monitor from the electrical outlet.
4. With the device unplugged, wait for about 60 seconds.
5. Reconnect the unit’s power supply and hold “Power.”

1.2 How to Jump-Start a Battery-Operated Monitor?

1. Connect the Hello Baby monitor to the wall outlet.
2. Connect the other end with the monitor’s A/C port.
3. Press and hold the “Power” button on the monitor.
4. After 25–30 seconds, release the “Power” button.
5. Wait for half a minute and press the Power again.

Tip: If the monitor doesn’t charge or refuses to receive power, try changing the electrical outlet and ensure no external equipment is involved. 

2. Ensure the Camera is Within Range

Sometimes, the frozen screen of your Hello Baby monitor could be due to a disrupted broadcast of your Hello Baby camera.

So, to restore the broadcast’s functionality, you must ensure that the camera is within the Hello Baby monitor wireless range and, if possible, re-activate the pairing.

2.1 What’s Hello Baby Monitor’s Pairing Range?

The average distance between your monitor and camera should be no more than 100 feet to maintain a stable and secure signal.

So, placing either of the devices beyond that range could result in severe disruptions of the signal and the freezing screen your monitor is encountering. 

2.2 How to Pair Hello Baby Monitor to Camera?

Although you may be unable to interact with the monitor while the screen is frozen, try pressing the “▲” or “▼” arrow keys to cycle through the options. 

If you’re able to access the menu, navigate to “ADD CAM” and press the “OK” key to allow the monitor to start searching.

Note: If the camera is within range, the monitor should pair automatically!

3. Remove Sources of Interference

Both the Hello Baby camera and parent unit may become an object of interference from nearby wireless disruptors.

Well, devices communicating over Bluetooth, radio frequency, and even infrared light may be causing faults with the broadcast of the camera and ultimately the monitor. 

For starters, verify there are no other wireless devices within a 15-foot radius of the camera and the parent unit.

Then, if possible, relocate the camera away from enclosed spaces, solid obstructions, and furniture to improve the signal’s range and quality.

Finally, try to lessen the number of walls between the monitor and the camera, as this could also deafen the signal.

4. Reset the Baby Monitor’s System

Whenever the screen is frozen, the first thing that comes to mind is “how to reset”.

All you have to do is press the small “RESET” button, located on the back panel of the monitor, and hold it for approximately 10–15 seconds.

Once the reset starts, your monitor will power off, reboot, and then erase all system settings and configurations.

Well, even if the screen is frozen before starting the reset, the device will almost certainly shut down, along with the display. 

Tip: If the monitor is battery-powered, ensure it is connected to a charger during the reset!

5. Lower the Monitor’s Operating Temp

The continuously freezing screen could be an obvious indication of ongoing overheating with your baby monitor.

If exposed to external heat sources, direct sunlight, or even dust/debris, your monitor’s internal temperatures may rise dramatically and result in overheating.

5.1 How to Know if Hello Baby is Overheating?

The obvious signs of overheating include excessive heat generated by the HW, the monitor feeling hot to the touch, and a sudden increase in the fan’s RPMs.

Most Hello Baby monitor models come with a single built-in fan that’s reasonably small and may not handle the utilization of the components.

Overheating can be far more dangerous for the audio-enabled monitor due to its more complex and resource-demanding hardware.

5.2 Tips to Prevent Hello Baby Monitor Overheating

• Ensure there are no nearby external heat sources.
• Prevent direct sunlight from shining on the device.
• Clean the monitor’s panels from dust accumulation.
• Hold the unit’s “Power” button for several seconds.

Note: Remember that if not spotted early, prolonged overheating may result in lasting and severe damage to the monitor’s hardware, which will require a replacement of parts.

6. Reinsert the Internal Battery (Advanced)

If nothing helps, and your Hello Baby monitor frozen screen continues to interrupt your setup, reinserting the rechargeable battery must fix the freezing glitch. 

Well, removing the battery involves accessing the hardware, unplugging the battery’s jack, and waiting several seconds until the hardware is fully drained.

Alert: Opening the Hello Baby monitor’s hardware results in a warranty void!

Here’s how to remove the internal battery:

1. Locate the screws holding the monitor’s back panel attached.
2. Use a compatible screwdriver to remove each of the screws.
3. After that, gently pry open the rear casing until it comes loose.
4. Now, locate the internal battery’s jack and then disconnect it.
5. Next, remove the battery from the monitor’s battery bed inside.
6. Hold the device’s “Power” button to discharge the power faster.
7. Reinsert the battery, reconnect the jack, and close the rear panel.
8. Once the monitor is assembled, hold “Power” for 2–3 seconds.

If the monitor does not start immediately, reconnect it to the charger if it’s battery-powered and try holding the “Power” button for an extended period.

Note: If your Baby Monitor is still freezing, don’t hesitate to contact customer service for help!