Is Your Yealink Headset Out Of Range? (Let’s Fix it Fast!)

If you are encountering the Yealink headset “out of range” notification, we can help you out!

The “Out of Range” error on Yealink only occurs with wireless Yealink headsets and indicates a connection issue with the base.

There are quite a few possibilities that may be causing the error, such as improper pairing, power problems with the charging base, and even malfunctions.

These are the recommended solutions for fixing the error:

There is much more to go through, so keep reading!

How to Fix “Yealink Headset Out of Range” Error in Minutes?

Note: Ensure both the headset and base station are turned on.

1. Pair the Yealink Headset Correctly

The headset maintains a consistent wireless connection with your base and also uses it for charging.

The “Out of Range” announcement can occur whenever moving out of the base’s range or not pairing the headset properly.

1.1 Requirements to Pair a Yealink Headset:

To verify the Yealink headset can discover and connect with the base, ensure the following:

• The Yealink headset base is plugged in and receiving power.
• Your devices are within close range of one another (10 feet.)
• There are no physical obstructions or wireless devices nearby.
• The Yealink headset is charged to about 50% battery capacity.

1.2 How to Pair Yealink Headset to Base?

After covering all of the requirements, proceed with these steps:

1. First, remove the headset from the charging base’s surface.
2. Hold your headset’s “On/Off” button until the device turns off.
3. Hold the same button until you hear “Power On” or “Pairing.”
4. Hold the “PC” button on the base for an average of 5 seconds.
5. Keep holding until the Yealink headset connects automatically.

Upon turning on, Yealink headsets without a separate “Pairing” button will automatically start searching for a compatible nearby base.

That is why you need to reboot the headset before initiating the pairing.

2. Power Cycle the Yealink Base Station

• If the base station has lost power and is turned off, the headset will unpair until further notice.

In such a case, we advise conducting a power cycle to restore the base station’s normal workflow and electricity income, in case of any ongoing fluctuations causing a random restart/turning off.

Follow these steps to power cycle the Yealink base in easy steps:

1. Disconnect the A/C connector from the back of the base.
2. Unplug the other end from the supplying electrical outlet.
3. Hold each button on the Yealink station for ~5 seconds.
4. Reconnect the power adapter and retry the pairing again.

Note: After the power cycle is complete, ensure the LED ring of the base station lights up and charge the headset to at least 50% capacity.

3. Reconnect the Headset to the Phone

It’s advised to make sure that the headset has also established a secure connection with your Yealink phone.

It’s a reliable way to test the wireless functions of the headset and determine if the connection issue is caused by the base or the headset.

3.1 How to Place a Yealink Headset in Pairing Mode?

While this step is different for most Yealink wireless headsets, you can activate the pairing mode by pressing and holding the headphone icon on the right/left earcup of the headset.

If the headset has entered “Pairing” mode successfully, the LED will illuminate in solid green, allowing it to be discovered by nearby Yealink phones.

3.2 How to Enable “Bluetooth” On a Yealink Phone?

Another requirement necessary for connecting a wireless headset is to enable the “Bluetooth” function of your phone.

Navigate to “Menu” → “Basic” → “Bluetooth” and ensure the status of the feature is set to “On.” Then, you can proceed with the connection!

3.3 How to Discover and Connect a Yealink Headset?

After ensuring both devices are ready to pair, follow these steps:

1. On your phone, navigate to “Menu” → “Basic” → “Bluetooth.”
2. Press on the “Scan” soft key on the phone’s dial pad to search.
3. Wait until all available Bluetooth devices show up in the menu.
4. Highlight your headset’s tile and press the “Connect” soft key.
5. Enter the default “0000” or “1234” PIN to establish a connection.
6. Check if a Bluetooth icon appears on the phone’s LCD screen.

To view the information of a paired device, go to “Menu” → “Basic” → “Bluetooth,” highlight the phone’s tile, and press the “Option” key.

Then, you’ll receive the headset’s device name, MAC Address, and access to the “Auto Connection” feature, which you can configure as you’d like.

4. Inspect the Yealink Base for Power Issues

Another solution for the annoying Yealink headset says “out of range” error is to verify the base station receives a proper power supply.

The power cycle by itself rarely helps if there’s a more serious condition with the electrical equipment, such as a bad outlet or damaged power cable.

You can address power issues with the base in the following ways:

• Ensure the power cord is securely connected on both ends.
• Check for obstructions in the base station’s power A/C port.
• Connect the base station to an alternative A/C power outlet.
• Uninstall third-party power equipment from the base’s setup.
• Inspect the power cord of the base for visible HW damages.

The Yealink headset base uses a 6W PSU-UK6W-5v/1.2A power supply, compatible both with the WH62 and WH63 wireless headset models.

In case of any malfunction, you can either bring your current power supply to find a replacement easily or order the adapter from an online store.

5. Check for Wireless Signal Interference

We understand that in an office environment, there could be a concentration of wireless devices.

This could potentially lead to a connection fault and a signal interference or conflict between the Yealink headset and the base station.

So, you must verify that the Yealink headset is the only device within the base’s range, which is communicating on the same Bluetooth frequency.

How to Check for Wireless Signal Interference?

The following devices can prevent the base and headset from pairing:

• Devices communicating over 2.4 GHz / 5 GHz frequency.
• Devices working with any cellular signals (3G, 4G, or 5G.)
• Devices emitting over any type of radio frequency (RF).

Quick Note: Such devices can be wireless Bluetooth speakers, printers, Wi-Fi routers, wireless keyboards, and any type of nearby industrial equipment.

6. Conduct a Complete Headset Reset

Well, in case the Yealink headset still says “Out of Range,” we recommend a full factory reset of the device’s system.

Unlike wired headsets, the WH62/63 models must be reset by holding a combination of buttons on the charging base.

Follow these steps to reset the wireless WH62/63 Yealink headsets:

1. Verify your headset is charged to at least 50% capacity.
2. Disconnect the headset from the base’s charging space.
3. Hold the “PC” and “Phone” buttons for up to 6 seconds.
4. Wait until the “Factory Reset” voice prompt announces.
5. Unplug the base station’s power supply for 10 seconds.
6. Place the headset on the charging surface and plug it in.
7. Attempt to pair the headset from the steps in solution #1.

Note: If the factory reset does not address the pairing issue with the headset, consider reaching out to Yealink or using the warranty to inspect/replace the defective equipment.