How to Fix Stan Error Code A20? (Don’t Panic! Easy Fix)

Stan error code A20 with the message “Sorry, we can’t play the video” immediately stops the content streaming.

Luckily, this exact error is easy to fix, and in this short guide, we’ll show you the precise steps to eliminate this error code in less than 30 minutes.

To fix the Stan A20 error code, start by restarting your streaming device and clearing the Stan app cached data. If the issue persists, update the device firmware and reinstall the Stan application cleanly on your device.

There is much more to know, so continue reading…

What is Stan Error Code A20? – Explained

The Stan A20 error typically occurs when there is an issue with streaming content on the Stan app.

When this error appears, the message “Sorry, we can’t play the video. Please try again. Code: A20” is displayed, giving the option to retry or cancel the playback. 

Various factors may trigger this error. So, without further guessing, let’s review all the factors:

Those are the most common possibilities for Stan A20 error code that we’ll be addressing in the below section.

Luckily, we’ve found more than one effective solution for A20, so let’s jump in!

Stan Error Code A20 – Easy Fix Guide

Stan A20 error code is a streaming error that can occur due to different factors.

Thankfully, fixing this error and getting your streaming content running again is easy.

Tip: We recommend following all the solutions in chronological order to troubleshoot successfully and find the A20 error’s culprit.

1. Reopen the Stan Application

The first and easiest method to attempt against the Stan A20 error code is to force-quit the app and then reopen it to check if the app will work fine.

Although that’s the basic approach, it often addresses the underlying network/software glitches that cause errors with the Stan application.

Here’s how to re-open Stan on different devices:

How to Force-Close → Reopen on Mobile:

1. Go back to the home mobile screen.
2. Open the background app processes.
3. Swipe up Stan to close the application.
4. Wait a moment and open the app again.

How to Force-Close → Reopen on Laptop:

1. Hit the X button to close the browser.
2. Wait a moment and open the browser.
3. Head to the Stan website and test it.

If you’re using a smart TV, just turn off your TV and turn it on again, which will guarantee that the Stan app has been restarted.

Then, you can enter the app again and test for the error A20.

Tip: Close all other open apps in the background and follow the above steps!

2. Check Your Device Compatibility

One of the most important things that you need to ensure is that the device you are using to stream Stan is compatible with Stan’s software and hardware requirements.

The Stan service is available on most Android TVs, mobile devices, and web browsers running the latest software.

Here is a list of confirmed supported Android TV devices:

Stan App–Compatible Devices
Sony Android TVs	Google TV	TCL Android TVs
Philips Android TVs	Kogan SmarterTV™	Toshiba Android TVs
Foxtel Now box	NVIDIA SHIELD	Mi Box
Vodafone TV™	Eko Android TVs

3. Restart Your Streaming Device

The method you should do next is to restart your streaming device. This is the best approach to attempt early, as doing so will clear out all temporal glitches and bugs.

It will also refresh your device’s temporal memory data, internet connection, and the Stan streaming application service.

Here’s how to restart your streaming device in easy steps:

How to Restart Stan on Android TV:

1. First, go to the home screen of the TV.
2. Head over to Settings and then About.
3. Select Restart and then confirm Restart.
4. Launch the Stan app and test for errors.

How to Restart Stan on Mobile OS:

1. Hold down the phone’s Power button.
2. Wait until the “Power Menu” appears.
3. Choose “Shutdown” or “Power Off.”
4. Wait for 60 seconds for a discharge.
5. Hold the device’s Power button again.
6. Open the Stan app and test streaming.

How to Restart Stan on PC/Laptop:

1. Click on the Start Menu button.
2. Click on the Power → Restart.
3. On macOS, click the Apple Logo.

Once your streaming device restarts completely, then launch and use the Stan app again!

4. Clear the Stan Cached Data

The error code A20 Stan can often occur because of corrupted cache data. So, if you are still experiencing errors, we suggest clearing your browser or Stan app cache and try streaming. 

The cache data contains your login details, preferences, and other things to help the app run faster, smoother and load instantly.

However, sometimes, the opposite happens whenever the data is corrupted, and you start to experience weird errors instead. 

Do these steps to clear Stan’s cache:

Clear Stan Cache on Mobile:

Android Phones:

1. Go to Settings and enter “App Management.”
2.  Advance into the “App List,” then “Stan app.”
3. Tap the “Clear Cache” button to clear the data.

iPhone X/ iPhone 8/ or iPhone 8 Plus:

1. Quickly push and release the Volume Up button. 
2. Quickly press/let go of the Volume Down button. 
3. Press and hold the Side button until the Apple logo.

iPhone 7/ or iPhone 7 Plus: 

1. Press and hold both the “Side” and “Volume Down” buttons.
2. Then, simply hold the buttons until you see the Apple logo.

iPad and iPod touch: 

1. Press and hold the “Home” and the “Top” buttons.
2. Next, hold the buttons until you see the Apple logo.

For PCs or Laptops:

1. Open any online browser on your PC.
2. Click on the Menu icon at the top right.
3. Then select History → Clear History.
4. Choose a Time Range, and set it to All time.
5. Finally, tick all the following sections:

• Browsing History
• Cookies and other site data
• Cached images and files

6. Click the blue Clear Data button and exit.

Then, relaunch the browser and try to stream Stan, and check if the A20 error comes up!

5. Uninstall and Reinstall the Stan App

If you continue to experience the Stan A20 error code, you’ll need to uninstall and then cleanly reinstall the Stan app on your streaming device. 

This method will remove all the app data, delete corrupted files, erase software bugs, and install a fresh copy of the app.

However, remember that after the installation, you will need to sign in to your account, and any personalised settings within the software will be reverted to their defaults.

Here is how to reinstall the Stan application:

How to Reinstall Stan on Mobile?

For Android Phones:

1. Go to “Settings” → “Storage” → “Installed Applications.”
2. Then, find the “Stan app” and press the “Uninstall” button.
3. Then, reinstall the Stan app from the Google Play Store.

For iPhones:

1. Locate the Stan app on your iPhone/iPad.
2. Press the app’s icon until the options show.
3. From the list, choose “Remove this App.”
4. Reinstall the Stan app from the App Store.

On Android TVs:

1. From the Apps tab, select the Stan app.
2. Then, hit the Select button on the remote.
3. Next, choose “Uninstall” from the options.
4. Reinstall the Stan app from Google Play.

Note: To download the app back, your device must be connected to the internet!

6. Update the Software Version

Now, when the Stan application is cleanly installed, the Stan A20 error would mean only one thing, which is incompatibility. 

The Stan streaming service works well on devices with the latest software versions to meet the app requirements. Updating your device will eliminate the error, so it’s one of the best methods.

Do these steps to update your device software:

On Mobile Devices:

On Android:

1. Open the Google Play Store.
2. Then, tap on your Profile icon.
3. Tap “Manage apps & device.”
4. Locate and select the Stan app.
5. Tap “Update” to start updating.

On iOS:

1. First, open the App Store.
2. Then, tap on your Profile.
3. Scroll down to find “Stan.”
4. Tap the “UPDATE” button.

Android TVs:

1. From the TV home screen, head to Settings → “About” or “System.”
2. Select the System Update option and then “Check Now” for update.

PCs or Laptops:

1. Open a web browser on your computer.
2. At the top right, click on the “Menu” icon.
3. Click Help and then About (browser name).
4. If an update is available, hit the Update button.

Note: Once your device software version is updated, it’s recommended to restart your device and then test the Stan app again.

7. Try Streaming Stan in Safe Mode (Android)

If you are still dealing with Stan error A20 while streaming, trying safe mode could hopefully help.

Safe mode simplifies your streaming experience by focusing on the basics and reducing the chances of errors.

This makes it easier to find what’s causing the A20 error on your device. To enable the Safe mode on Android phones:

1. First, press and hold the device’s Power button.
2. Keep holding until the Power off window appears.
3. Press and hold on to the “Power off” or “Restart.”

Hold the buttons until a confirmation message asks if you want to “Reboot in Safe Mode.”

After enabling safe mode, try streaming Stan again and check if the error A20 will continue to appear.

Note: Enabling Safe Mode will remove your offline downloads and require being re-downloaded.

Quick Recap:

To fix the Stan error code A20, start by restarting your streaming device and clearing the Stan app cached data.

If the issue persists, update the device firmware, reinstall the Stan app, and test streaming in Safe Mode. Follow us for more guides and troubleshooting!

More Stan Errors & Fix Guides:

• Stan Error Code U1
• Stan Error Code A18
• Stan Error Code A30
• Stan Error Code A17