Sonos Move 2 Alexa Not Working? (7 Working Solutions)

sonos move 2 alexa not working

Sonos Move 2 Alexa not working, and you wonder why? Wonder no more and keep reading!

Sonos Move 2 is completely supported by Alexa via “Alexa Skills”, and users often expect the connection to go through smoothly.

However, this is not always the case, since sometimes the integration fails, so if you’re wondering how to solve the problem, this guide will surely help you.

If your Sonos Move 2 is not connecting to Alexa, verify that your devices are connected to the same Wi-Fi, update both applications, and re-enable Alexa’s Sonos Skill.

You may also need to reinstall the apps or factory reset your speakers.

Let’s start chronologically with the correct way of pairing both devices!

How to Connect Sonos Move 2 to Alexa Correctly?

connect sonos move 2 to alexa correctly
  1. Download and install both, Alexa & Sonos apps.
  2. Sign in with your respective application accounts.
  3. Connect your devices to the same Wi-Fi network.
  4. Open the Alexa app, and tap the “More” button.
  5. Select “Skill & Games” from the sections above.
  6. Search for “Sonos” and turn on this Alexa skill.
  7. Provide your Sonos account information to Alexa.
  8. Go through the discovery process of your Move 2.

That’s it. Your Sonos Move 2 should be paired with Alexa, so you can try a command on your speaker and make your Move 2 do something. 

If the connection does not work, we’ve prepared a handful of solutions!

Sonos Move 2 Alexa Not Working – Fixed in Easy Steps!

Tip: Try all steps chronologically!

1. Use the Same Wi-Fi Network

use the same wi-fi network

If your Sonos Move 2 won’t connect to Alexa, the most important thing is to use the same Wi-Fi or internet across all involved devices.

The involved devices are typically the app source, Move 2, and Alexa speaker, so it’s crucial to verify that they are connected to the same Wi-Fi router.

1.1 Connect Sonos Move 2 to Wi-Fi

  1. First, open the Sonos application on your Android/iOS device.
  2. Select “Speaker or component” and sign in to your account.
  3. Press “Add” when the pop-up appears, showing your Move 2.
  4. Follow the instructions to select and pair to the Wi-Fi network.

1.2 Connect Alexa Speaker to Wi-Fi

  1. Open the Alexa app on your source and go to “Devices.”
  2. In there, select “Echo and Alexa” and tap your speaker.
  3. Tap “Change” next to Wi-Fi Network and choose Wi-Fi.
  4. Insert the password to connect the speaker to the Wi-Fi.

1.3 Connect Android/iOS to the Wi-Fi

connect android/ios to the wi-fi
  1. Go into the Settings of your Android or iOS device.
  2. On iOS, simply tap on Wi-Fi and select the network.
  3. On Android, go to “Network & Internet” and “Wi-Fi”

That’s it. All the involved devices should now be connected to the same Wi-Fi!

Important: Internet Inspection!

Even if connected to the Wi-Fi successfully, you need to check whether the Wi-Fi is accessible, hence if your broadband connection is online.

If you detect dropouts or inconsistency, the Move 2 will not be able to pair with Alexa.

Quick Tip: If you face internet problems, reboot your router!

2. Power Cycle Your Equipment

If you’re still unable to pair your Sonos Move 2 with Alexa, perhaps there is a system bug that is preventing the pairing.

You can quickly resolve such bugs and glitches by performing a power cycle, which is a completely safe method, it doesn’t delete anything, just refreshes the system.

power cycle your equipment
  • Unplug the Wi-Fi router from the wall for 60 seconds.
  • Turn off (Shut down) your smartphone for 60 seconds.
  • Unplug the Alexa’s power cord for about 60 seconds.
  • Turn off and unplug your Move 2, for about 60 seconds.

When you turn everything back on, wait 3 minutes until the Wi-Fi comes online and your devices automatically reconnect.

When ready, follow the steps at the start of this guide to correctly try to connect Sonos Move 2 to your Alexa.

If the process keeps failing, continue reading!

3. Disable/Enable the Sonos Skill

Sometimes, Sonos Move 2 will not connect to Alexa due to a bug with the required Alexa skill, so one quick way to resolve this issue is to refresh it. 

disable/enable the sonos skill

Here’s how to turn off and on the Sonos Alexa skill in easy steps:

  1. Open the Alexa app on your iOS or Android.
  2. Tap on “More” and choose “Skills & Games.”
  3. Go down to the bottom to select “Your Skills.”
  4. Locate and select the enabled “Sonos Skill.”
  5. Tap on the big “SETTINGS” button at the top.
  6. Then, tap on “DISABLE SKILL” to turn it off.
  7. Wait a few moments and “ENABLE SKILL.”

Straightforward and a very helpful way to refresh the Sonos Alexa skill.

So go ahead, and follow the steps at the beginning of this guide to attempt and pair Sonos Move 2 with Alexa now.

If the process keeps failing, perhaps you are facing an application issue that requires some attention. 

4. Update Alexa and Sonos Apps

update alexa and sonos apps

So, if your Alexa not working on Sonos Move 2, perhaps you are running an outdated version on either your Alexa app or Sonos app.

Hence, the next step is to update both applications and ensure that you have the most recent app build, which guarantees a smooth device integration.

4.1 Updating Apps on Androids

  1. Open the Google Play Store on your Android.
  2. Then, tap on your profile icon at the top right.
  3. Press “Manage apps & device” → “Manage.”
  4. Search for “Sonos” and “Alexa” applications.
  5. Check if there is a label “Update Available.”
  6. If yes, tap “Update” to install the app update.

4.2 Updating Apps on iPhones

updating apps on iphones
  1. Open the App Store app on your iOS phone.
  2. Using the search, locate “Alexa” and “Sonos.”
  3. Check if there is a cloud icon next to the app.
  4. If yes, tap this cloud icon to start the upgrade.

When both applications are up-to-date, retry the steps to pair Sonos Move 2 with your Alexa and if the process fails, you’re facing a more complex problem.

Let’s move on…

5. Sign Out/In Your Alexa Account

So, a proven solution that has helped a lot of people with device integration problems is to sign in and out from the Alexa application.

Yes, this might sound weird and not that helpful, but you will be surprised when your Move 2 connects to Alexa instantly after you refresh your account.

sign out/in your alexa account

Here’s how to sign out and in your Alexa app account:

  1. Open the Alexa app on your smartphone.
  2. Tap the “More” button from the bottom tab.
  3. Select “Settings” and go all the way down.
  4. Select “Sign Out”, and wait a few moments.
  5. You will be brought back to the login screen.
  6. So, insert your Amazon account credentials.

When you log back into your Alexa account, go ahead and try connecting your Sonos Move 2 to Alexa by using the steps at the beginning of this guide. 

Quick Tip: If you don’t remember your login details, select “Forgotten Password.”

6. Reinstall Alexa and Sonos Apps

reinstall alexa and sonos apps

If nothing works, and Sonos Move 2 won’t work with Alexa, it’s time to perform a reinstallation of both the Alexa and Sonos applications.

This will clear the cache data, remove any apparent bugs, and surely guarantee that your connection issue is not related to the phone applications.

6.1 How to Reinstall Apps on Android?

  1. Open the Google Play Store and tap your profile icon.
  2. Go to “Manage apps & devices” and select “Manage.”
  3. Locate Alexa or Sonos apps, and press on “Uninstall.”
  4. After a few seconds, tap “Install” to get the apps back.

6.2 How to Reinstall Apps on iPhones?

how to reinstall apps on iphones
  1. Tap and hold the Alexa or Sonos app from the screen.
  2. When the options show up, select “Remove this App.”
  3. Then, head into the App Store and get both apps back.

When prompted, sign into your respective accounts, and try connecting Sonos Move 2 to your Alexa.

If the process doesn’t work, you’re surely facing a device system problem either with Alexa or your Sonos Move 2. 

Let’s fix this, shall we?

7. Factory Reset Alexa and Move 2

At last, we only have the big-gun methods to try!

That’s correct, before rushing to conclusions, you need to factory reset both, your Sonos Move 2 and Alexa speaker, which should help.

However, the factory reset means that both devices will be unpaired from their respective applications, and all the settings will be permanently deleted.

7.1 How to Factory Reset Alexa Speaker?

how to factory reset alexa speaker
  1. First, verify that the Alexa speaker is powered on.
  2. Find the Volume Down and Microphone buttons.
  3. Press and hold both buttons for ~15–20 seconds.
  4. The light ring should turn off and shortly, illuminate.

7.2 How to Factory Reset Sonos Move 2?

  1. First, disconnect your Sonos Move 2 from the wall.
  2. Locate the Join or Play/Pause buttons on your unit.
  3. Press and hold the button while connecting the cord.
  4. Keep holding until you see the orange and white light.

That’s it. Both your devices are now factory reset, and you’re ready to pair them back with their respective apps and try to connect Sonos Move 2 to Alexa.

Quick Tip: If the process is not working, try setting up the devices using a different smartphone!

Read Next: Sonos Move 2 Won’t Connect To Bluetooth? (Quick Fixes)

Final Thoughts

Hence, if your Sonos Move 2 Alexa not working, you should verify that your internet is stable and connect all devices to the same Wi-Fi.

Additionally, you may need to update or reinstall the apps, or even further, factory reset both Alexa and your Sonos Move 2.

We hope this guide was helpful, so follow us for more!