HyperX QuadCast Not Turning On? Here’s the FIX You NEED!

hyperx quadcast not turning on

If HyperX QuadCast not turning on, even when connected, it’s time for a thorough inspection!

HyperX QuadCast connects to a PC by using a USB Mini B to USB-A 2.0 cable and plugs into an available port.

This is enough to provide power for the microphone to start functioning and if yours is not turning on, you must inspect the settings, cable connector, audio drivers, and more.

If your HyperX QuadCast is not turning on, reconnect the USB cable, unmute your mic, update the system’s audio drivers, and reinstall the mic’s profile.

Also, you may need to adjust the PC power plan, and factory reset your HyperX.

Let’s unwrap the possible suspects!

Why is HyperX QuadCast Not Turning On With PC?

hyperx quadcast not turning on pc

Here are the potential reasons why HyperX QuadCast is not turning on when connected:

  • Fatly cable or loose USB connection.
  • The microphone is “ON” but is muted.
  • An outdated computer’s audio drivers.
  • A bug or glitch in the mic’s recognition.
  • A software issue with the microphone.

It doesn’t sound like much, but there is a lot to troubleshoot, so let’s jump in!

HyperX QuadCast Not Turning On – Here’s What to Try!

Note: Verify your HyperX QuadCast microphone’s USB cable is in working condition!

1. Re-Plug the QuadCast’s USB Connector

re-plug the quadcast’s usb connector

If the HyperX QuadCast microphone fails to start in unison with the system, there could be a problem with the physical USB connection with the PC or laptop’s case.

Many QuadCast enthusiasts shared that in case of a startup issue, re-seating the microphone’s USB can help.

So, unplug the Mini-B connector from the back of the microphone and disconnect the other end of the cable from your computer. 

Wait for at least 15–20 seconds and reconnect the plug. When ready, test your microphone!

Bonus Tip: Use a Back USB Port

We strongly recommend connecting your HyperX QuadCast to one of the computer’s back USB ports, which are directly from the motherboard.

Thus, if you use one of the front USB ports, that are on the PC chassis, there is a high chance that the voltage is weaker, or the port is defective.

Note: Most computers have 2–3 USB ports on the back!

2. Unmute your HyperX QuadCast

unmute your hyperx quadcast

Unlike other microphones, muting the HyperX QuadCast causes the LED backlight to go off, which may confuse some users that the microphone isn’t turning on.

The next step is to ensure the HyperX QuadCast is not muted by tapping on the mic’s upper panel surface with your hand.

How to Mute/Unmute HyperX QuadCast?

For easy user access, HyperX QuadCast has integrated the Mute button into the top panel of the microphone stand and made it touch-responsive.

After a slight tap or hover on the upper part of the QuadCast, the device will be automatically muted, and the LED backlight will go off.

3. Cycle Through the Mic Polar Patterns

The HyperX’s regular and “S” versions come with up to 4 functionality modes called “Polar Patterns,” altering how the mic picks up sound.

You can set the HyperX QuadCast to “Stereo,” “Omnidirectional,” “Cardioid” or “Bidirectional,” based on your voice pick-up preferences.

How to Cycle Through QuadCast’s Patterns?

cycle through quadcast’s patterns

Use the small rotary wheel on the front side of the microphone, right underneath the “Action” button to select one of the 4 available polar patterns.

After selecting a new pattern, unplug the HyperX microphone’s Mini-B connector, power off your system, and wait for at least 30 seconds.

Lastly, reinstall the mic’s USB connector and reboot the PC to test the QuadCast’s functionality!

Note: The selected mode influences the startup of the QuadCast.

4. Update the System’s Audio Drivers

update the system’s audio drivers

If the HyperX QuadCast won’t turn on, you should ensure that the system’s audio drivers are updated to the latest available version.

Well, not updating the QuadCast’s drivers manually through the device manager or not allowing automatic updates may result in startup problems.

Let’s learn how to update the QuadCast’s audio drivers on Windows and macOS!

How to Update Default Audio Driver On Windows?

  1. Access the Device Manager manually or through “Win” + “X.”
  2. Next, click to expand the “Audio inputs and outputs” section.
  3. Right-click on the HyperX QuadCast microphone menu option.
  4. Click “Update Driver” and “Search automatically for drivers.”
Note: If Windows doesn’t find drivers, you will be forwarded to a web address automatically!

How to Update the Sound Drivers On macOS?

update the sound drivers on macos
  1. Click the Apple menu in the top-left corner of the screen.
  2. Next, choose the “About this Mac” option from the menu.
  3. Click the “Software Update” and wait for the store to open.
  4. Select “Update” to download the latest OS/audio drivers.
Note: The latest OS available for your Mac will be bundled with the latest sound driver!

5. Reinstall QuadCast’s USB Profile (Windows)

You can address existing issues with the microphone’s configuration by manually reinstalling the QuadCast’s profile from the Device Manager on your Windows PC.

So, if the system has failed to recognize the mic or hasn’t seen it, the device will appear as an “Unregistered USB Device.”

How to Reinstall QuadCast If Recognized?

reinstall quadcast if recognized
  1. Press the “Win” + “X” keys on the computer’s keyboard.
  2. Next, click on “Device Manager” from the options menu.
  3. Next, expand the “Audio inputs and outputs” category.
  4. Find the HyperX QuadCast’s profile within the section.
  5. After that, right-click your device and select “Uninstall.”
  6. Press on “Actions” and “Scan for Hardware Changes.”

How to Reinstall QuadCast If Not Recognized?

  1. Access the Device Manager on the Windows device.
  2. Expand the “Universal Serial Bus Controller” node.
  3. Right-click on all devices that show within the section.
  4. Reconnect your HyperX QuadCast’s USB connector.
  5. Press on the “Actions” menu at the top of the prompt.
  6. Select “Scan for Hardware Changes” and then wait.
Note: All new connected devices will be re-scanned and will show up in the manager!

6. Adjust the USB Power Plan Settings (Windows)

adjust the usb power plan settings (windows)

One possible reason why HyperX QuadCast is not turning on, even when connected to your computer is Windows’s USB Power Plan.

This is essentially a power-saving feature of any computer running Windows, which can deactivate the USB ports based on their usage/activity.

So, if the USB port of your computer that you’ve connected your HyperX QuadCast in, could be disabled from the system, so it’s essential to enable it.

Here are the steps to enable to disable Windows’s USB suspend setting:

  1. Click the “Start”, then type and click on “Edit Power Plan.”
  2. From the window, click “Change advanced power setting.”
  3. Click the “+” sign next to “USB settings” to reveal options.
  4. Verify the “USB selective suspect setting” is “Disabled.”

When ready, reconnect your HyperX QuadCast microphone from the PC USB port and test if the device will now turn on.

If not, reboot your computer for the change to take effect and test.

7. Restore QuadCast to Factory Defaults 

Another reason why the HyperX QuadCast S not turning on when computer turns on is because of a configuration problem.

Well, a similar startup issue may also occur on the regular version of the QuadCast, preventing your device from launching in unison with the connected computer.

restore quadcast to factory defaults

Here’s how to perform a factory reset on the HyperX QuadCast easily:

  1. Hold the “Tap/Mute” buttons on the QuadCast’s front panel.
  2. Release the buttons after ~10 seconds to initiate the reset.
  3. Wait until the QuadCast’s LED ring flashes and test the unit.
Note: It takes about a minute after the LED flashes until the microphone is usable again!

Quick Recap

If the HyperX QuadCast not turning on, verify the system’s audio drivers are updated, reinstall the QuadCast’s Bluetooth profile, and adjust the USB power plan.

If the fault continues, replace the microphone’s USB cable and perform a factory reset.

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