How to Fix Stan Error Code A18? (Stream Flawlessly)

If you’re encountering the Stan Error Code A18, you’re not able to enjoy streaming.

This error code often occurs on Android devices and Sony Smart TVs when you try to stream something from the Stan app.

Worry not. In this handy guide, we’ll get you covered with every detail and step that you need to get your Stan streaming back on track.

To fix the Stan A18 error code, start by restarting your device and clearing the Stan app cache. If the issue persists, reinstall the Stan app and update your DNS configuration.

Before we dig deeper, let’s learn more about the error!

What is Error Code A18 Stan?

When your Stan application malfunctions and you see the error code “A18: Sorry we can’t play the video. Please try again”, it indicates an issue with video playback.

This typically occurs on Android smartphones, tablets, and Sony Smart TVs running the Stan app.

Here’s everything that could be the possible reason for error code A18:

These are the most common suspects for A18 error on your Stan streaming service that we’ll be troubleshooting in the below section.

So, let’s move on with the solution steps and fix your issue!

How to Fix Stan Error Code A18?

We will use a methodological list of methods against the culprit to get your streaming running again.

Tip: So, ensure to implement all steps in consecutive order!

1. Restart the Stan Application

Sometimes, different apps running in the background may also cause the Stan playback A18 error. Therefore, against the Stan A18 error code, force-quit the app and then open it again.

It will reboot the app and allow a fresh start for all services, which can restore the Stan streaming.

To restart the Stan app, follow these steps:

1. Go to the Settings tab.
2. Scroll and select “Apps.”
3. Then, find the Stan app.
4. Press on “Force Stop.”
5. Test streaming the app.

Note: Make sure no other apps are running in the background when you follow the above steps!

2. Restart Your Streaming Device

The next thing you need to do is restart your streaming device to eliminate the possibility of temporal software bugs and glitches that cause errors.

It is one of the most frequently used methods as it works wonders on all devices, quickly resolving prevalent streaming problems.

Here’s how to restart your streaming device in easy steps:

For Sony TVs:

1. Open the home screen on your Sony TV.
2. Head over to Settings and choose About.
3. Select Restart and then confirm “Restart.”
4. Open the Stan app and try to test it again.

For Android Devices:

1. Hold down the side Power button.
2. Hold the button for a few seconds.
3. Hit the Restart option from the tab.

This should refresh all services and provide a fresh start. Once your streaming device restarts completely, then open and use the Stan app again.

If you still see the error “A18”, continue reading.

Tip: The power cycle is much more effective but requires unplugging the device from the power for at least 60 seconds.

3. Stable the Network Connectivity

If your Stan streaming device has unstable internet or no internet connection, it could be the reason why the Stan can’t play the video and show the error “A18.” 

In that case, it’s recommended to stable your internet connection so that the Stan application can communicate with the servers efficiently.

Here are a few ways to stabilise your internet connection:

• Relocate the WiFi router to the centralised location.
• Avoid connecting multiple devices simultaneously.
• Try updating the firmware on the home WiFi router.
• Connect your Android TV to the router via Ethernet.
• Connect your device to the 2.4 GHz Wi-Fi frequency.

Considering all these things will help improve and stabilise your internet connection. Once your internet gets stable, launch and use the Stan app again.

We advise verifying that the internet in your home is accessible by using a third-party device.

Note: If the error code A18 occurs again, try the other troubleshooting steps!

4. Clear the Stan App Data & Cache

Over time, the Stan app builds up significant storage of app cache and data that can often get corrupted.

If you are still experiencing the Stan A18 error, try clearing your Stan app cache and then using the Stan app again.

It will clear all buggy data and improve the app’s performance. Do these steps to clear Stan’s app cache:

For Android Oreo or Earlier:

1. Open the “Apps” menu.
2. Then, go to “Settings.”
3. Select the “General” tab.
4. Choose “App Manager.”
5. Tap on the “Stan app.”
6. Press on “Clear Cache.”

For later Android Versions:

1. Head to the “Settings” menu.
2. Go to “Apps” and find “Stan.”
3. When selected, tap “Storage.”
4. Tap the “Clear Cache” button.

That’s all, and now your Stan app’s cache data is cleared. Then, launch the Stan app and try to use the app again and check if the A18 error comes up.

Reminder: Clearing the application’s cache signs you out from your account and resets all personalised in-app settings.

5. Reinstall the Stan Application

If you continue to experience the Stan A18 error code, then performing a clean reinstallation of the Stan app is recommended.

This method will erase all the app-related data and install a fresh copy of the software, which should not be affected by streaming bugs, glitches or the A18 error.

Do these steps to reinstall the Stan application:

On Android Devices:

1. Head into the mobile “Settings.”
2. Tap “Apps” or “Installed Apps.”
3. Locate the “Stan app” in the list.
4. Then, tap the “Uninstall” button.
5. Get Stan from the Google’s Store.

On Sony TVs:

1. Head to the Apps tab on the TV.
2. Highlight the “Stan” application.
3. Hit “Select” on your TV’s remote.
4. Select Uninstall from the options.
5. Install Stan from Google’s Store.

Info: After re-installation of the app, you will need to sign in again using your Stan user account credentials to get the app and streaming working again.

6. Try Streaming in “Safe Mode”

If you are still dealing with Stan error A18 on your Android phone, try streaming the Stan app in Safe Mode.

This mode disables non-essential software features, allowing you to test streaming Stan in a clean environment to identify the culprit.

Running the app in Safe Mode will improve your streaming experience, and if you don’t see the error, the issue comes from an existing app on your device.

To use the Stan app in Safe mode on your Android phone:

1. Launch the Stan application on your device.
2. Tap on the “Settings” icon in the bottom pane. 
3. Next, tap on “App Settings.” → “Streaming.”
4. Tap the toggle next to Streaming Safe Mode.

After enabling safe mode, try using the Stan app again and check if the error A18 persists.

Remember that enabling Safe Mode will remove your offline downloads; to view them, you’ll need to re-download them later.

7. Update Your DNS Configuration

If you continue to experience the Stan A18 error code after all the above steps, please update the DNS settings on your TV to trusted Google’s custom DNS servers.

This simple approach will resolve all network-related issues and get your Stan streaming service running again in no time.

Note: Write down the default DNS settings if you need to revert.

To change the DNS settings on your Sony TV:

1. Head to “Home” and then “Setup.”
2. Go to Network → Network Setup.
3. Then, click on “Expert” and “WiFi.”
4. Next, select your WiFi connection.
5. Click on the “Advanced” options.
6. Change the IP settings to “Static.”
7. Use Google’s official DNS provider: 

• Primary DNS:  8.8.8.8
• Secondary DNS:  8.8.4.4

8. Save the new DNS settings and exit

When ready, restart your Android TV device for the changes to take effect. Then, try streaming Stan again and check if the error A18 persists.

If you can’t get the app streaming and error A18 keeps appearing, check your internet connection and whether it’s accessible by another device.

Note: If the Stan A18 error continues to occur, contact Stan Support for further help!

Quick Recap:

To fix the Stan error code A18, start by restarting your device and clearing the Stan app cache.

If the issue persists, reinstall the Stan app and update your DNS configuration. For more Stan fix guides, check out our blog!

More Stan Errors & Fix Guides:

• Stan Error Code U1
• Stan Error Code A30
• Stan Error Code A17
• Stan Error Code A20