Worried with Stan Error Code A17? (Don’t Panic! Easy Fix)

Stan error code A17 shouldn’t frighten you! This is a simple error that can be solved quickly!

Stan error code “A17” (“Sorry, we can’t play the video”) can be caused by lousy internet, cache issues or an outdated browser.

This guide is designed to effectively guide you into identifying the root cause for the problem with Stan and applying working solutions for you.

To resolve error code A17 appearing on Stan, reconnect the device to the internet, update the app’s software and try streaming in safe mode. Also, clear the app’s cache and data, re-install the app and adjust the video quality. 

There’s much more to discuss, so let’s get started!

What Is Error Code A17 On Stan?

Before proceeding with any of the solutions within the guide, it is strongly advised to uncover all possible reasons behind the error. That’s why we’ve prepared a quick list containing all causes!

Here are all possible causes for error A17 on the Stan app or browser:

Let’s jump into troubleshooting!

Stan Error Code A17 – Quick and Working Solutions

Tip: Follow the solutions below consecutively to resolve the issue efficiently!

1. Reconnect the device to the Wi-Fi

Wi-Fi issues can interfere with the playback’s quality, causing it to buffer, load excessively or ultimately crash, resulting in the “A17” error. 

The first step is to ensure that your streaming device uses stable and reliable connection to display Stan’s broadcasts and function correctly.

Here’s how to check the Wi-Fi status on most Stan-compatible devices:

1. Open the “Settings” on your device.
2. Go to the “Wi-Fi & Network” option.
3. Select your personal Wi-Fi network.
4. Next, click on the “Forget” button.
5. Tap on your Wi-Fi network again.
6. Re-insert the password to connect.
7. Run the Stan app and play a video.

Tip: Connect your streaming device to your mobile’s hotspot and compare it to Wi-Fi!

2. Force Stop the Stan App

You can address issues with the Stan browser or app version in an instant by force-closing the app and re-launching it again.

The force restart can be equally effective for the browser and the application version of Stan, as it clears the temporal cache and flushes the player’s memory.

How to Force Stop the Stan App On Mobile?

1. Open the “Settings” app on the mobile device.
2. Next, scroll down and select the “Apps” option.
3. Find the Stan app through the application list.
4. Click on the “Force Stop” button on the screen.
5. Re-open the Stan app and start playing a video.

How to Force Stop the Stan App On TV?

1. Press & hold the “Home” button on the remote.
2. Then, select the Stan app from the app library. 
3. Next, hold the “Enter” button and go to “Info.”
4. Click on the “Force Stop” option and tap “OK.”
5. Finally, re-run the Stan app from the app library.

How to Force Stop Browser Stan On Windows?

1. Right-click on the Taskbar at the screen’s bottom.
2. First, go to “Task Manager” and click on the option.
3. Then, on the task list, go to “Stan” and right-click it.
4. Select the “End Task” option and close the window.
5. Re-open the Stan app and test if the issue is solved.

How to Force Stop Browser Stan On Mac?

1. First, press the command “Option” + “Command” + “Esc.”
2. On the window, select the Stan app and tap “Force Quit.”
3. Finally, re-launch the Stan app and start streaming to test. 

Note: Access your user manual if you don’t have a “Force Stop” option on your TV interface!

3. Activate “Safe Mode Streaming” (Stan App)

“Safe Mode Streaming” is a feature specific to the Stan application, and when activated, it can help you detect issues with the playback or the video player.

Setting “Safe Mode Streaming” to “On” and turning on any broadcast will run a broadcast check and display the possible issues.

Here’s how to enable “Safe Mode Streaming” on the Stan app:

1. Launch the Stan application on your TV or mobile.
2. Go to the “Settings” menu in the bottom-right corner.
3. Scroll downwards and press on the “Streaming” title.
4. Next, toggle “on”  the “Safe Mode Streaming” feature.
5. Redownload your offline downloads and test the app.

Since the Stan app lets you download content for offline viewing, you should activate “Safe Mode Streaming” and test with any of your offline content.

Even with safe mode streaming, a bad internet connection can prevent you from identifying if the issue is playback-related.

Note: To reverse the setting, go back to the streaming page by executing the steps above!

4. Reduce the Background Utilisation

Another reason why the Stan browser or app version keeps running into error A17 could be because of insufficient resources left for rendering. 

Occupying the resources of your streaming device, many background processes can negatively impact Stan’s performance and cause those errors.

Let’s learn how to reduce the resource utilisation of different devices!

How to Reduce Resource Utilisation On Mobile?

1. Access the temporal memory page on your mobile.
2. Swipe upwards/downwards to remove an application.
3. Repeat for all platforms stored in the temporal memory.

How to Reduce Resource Utilisation On TV?

1. Press the “Power” button on the TV’s remote control.
2. Unplug the TV’s power adapter for up to 30 seconds.
3. Reconnect the TV back to the electrical power source.

How to Reduce Resource Utilisation On PC?

• On Windows, go to the Task Manager, right-click a process and “End Task.”
• On Mac, access the Activity Monitor, choose a task, and click “Close.”

Note: The more your TV’s resources are occupied, the more Stan will underperform!

5. Adjust Stan’s Streaming Quality

Adjust the streaming quality of the Stan streaming services so that it will use less internet data and improve the playback of the video. 

Setting the streaming quality to Low or Medium will restart the playback and will restore the optimal functionality of the streaming services of Stan.

Here’s how to adjust the streaming quality of the video on Stan:

1. First, click the “Gear” icon in the top-right corner.
2. Select the preferred quality below “Video Quality.”
3. Refresh the broadcast and test Stan’s playback.

Stan Platform Data Usage Rate:

If you’re on a limited Wi-Fi plan or are streaming using your device’s mobile data, you should consider the average data usage rates of Stan.

Based on the selected streaming quality, the platform may consume up to 7 GB of mobile data per hour, streaming a standard playback.

Stan Platform Data Usage Rate
Quality Setting	Data Usage (per hour)
Ultra (UHD)	7 GB
High (HD)	2.89 GB
Medium (SD)	1.13 GB
Low (SD)	0.57 GB

Tip: Avoid using mobile data to stream high-quality Stan content.

6. Clear Stan’s App Cache (Stan App)

Uncleared app cache is a leading cause for the error code A17 Stan, so the next step must be to erase all temporary files that can potentially become corrupted. 

Throughout using the Stan app on your TV or mobile device, many excess files will be generated in the cache data. So, clearing this data will help reset any app errors or glitches.

Here’s how to universally clear the Stan app’s cache on TV and mobile devices:

1. Open the “Apps” menu from the “Settings” pane.
2. Navigate to “General” > “Application Manager.”
3. Select the Stan app and click on “Clear Cache”.
4. Finally, re-open the Stan app and start streaming.

Notice: Login credentials, downloaded files, and custom settings won’t be erased from the app!

7. Re-install Stan (Stan Mobile & TV App)

Proper file integrity is crucial for the Stan app’s proper performance and error-free functionality on your streaming device.

If you keep receiving the A17 error code upon attempting to stream a broadcast on Stan, you should remove and install the platform from your mobile or TV device.

Here’s how to re-install the Stan app on any device:

1. First, go to the “App Store” on the device.
2. Search for the Stan app in the search bar.
3. Next, locate the app and click on its icon.
4. Press the “Uninstall” button on the screen.
5. Press the “Install” button when it appears.
6. Launch the newly installed app and test it.

Note: Upon uninstalling Stan, all account and personal settings will also be erased!

Quick Recap

To fix Stan error code A17, check your device’s internet connection, clear Stan’s cache and reduce the streaming quality.

If the error still appears, switch your device to mobile data and uninstall the Stan application.

More Stan Errors & Fix Guides:

• Stan Error Code U1
• Stan Error Code A18
• Stan Error Code A30
• Stan Error Code A20